- Amazon (Seattle, WA)
- …seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team. The successful candidate ... skills. To excel, you will use your project or program management experience to advocate for, and improve, the...- Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Quality teams, Customer… more
- Amazon (Seattle, WA)
- …(WWDE), we are seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism. You collaborate with business ... both business and technical audiences. As a Voice of Customer (VoC) Sr. Program Manager ...Collaborate with cross-functional teams, such as marketing, product development, customer service , and operations, to communicate … more
- Amazon (Seattle, WA)
- …using Artificial Intelligence? Then we're looking for you! We are seeking a Senior Program Manager to join the Customer Engagement Technology (CET) Team. ... You will be responsible for driving a high-visibility program of reducing customer service contacts that go to an agent through the expansion of our… more
- Amazon (Seattle, WA)
- …Amazon's mission is to be 'Earth's most customer -centric company', and our award-winning Customer Service team is an essential part of that mission. We hire ... shippers, and property managers. Shipping & Delivery Support (SDS) is a customer service organization dedicated to creating world-class support for these… more
- Amazon (Seattle, WA)
- Description If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to ... impact across multiple organizations * Development of the overall program strategy, tactically driving teams in and outside of...up your sleeves and do whatever is necessary; general manager / owner mentality * Create, communicate, and manage… more
- Amazon (Seattle, WA)
- …third-party partners and work to resolve operational issues. As a program manager you will work cross-functionally to drive customer centric programs. This ... Description Amazon is looking for a (Senior) Program Manager with a strong delivery...success. * Evaluate and prioritize projects in conjunction with customer needs and technical team inputs. * Bridge gaps… more
- Amazon (Seattle, WA)
- Description The Senior Program Manager , Americas Customer Experience, is a core member of Amazon's Worldwide Customer Service organization. This team ... overall customer experience, focusing on processes and policies impacting customer service . * Stakeholder Collaboration: Work closely with multiple internal… more
- Amazon (Seattle, WA)
- …The Transportation Partner Experience team is seeking an Event Operations Program Manager to oversee our customer service and hotel programs across ... ambiguity, and deliver results. Key job responsibilities * Oversee customer service program for assigned...hotel booking conversion * Partner with Sr Event Tech Program Manager to research, evaluate, and recommend… more
- Amazon (Seattle, WA)
- …Emerging region. This Program Manager is a key member of the Customer Service corporate program team. This team proactively engages with business ... we need exceptionally talented, bright, and driven people. Amazon's Customer Service (CS) organization is looking for...and develop the expansion planning needs for the CS Customer Experience (CX) program team and operations… more
- Meta (Bellevue, WA)
- …to empower customer centric actions and decisions across the organization. As a Customer Journey Program Manager , you will play a pivotal role in ... services. You will utilize your wealth of experience in customer journey mapping and service blueprinting to...with ease in a dynamic, fast-paced environment. **Required Skills:** Customer Journey Program Manager Responsibilities:… more
- REI (Sumner, WA)
- …to drive exceptional experiences for our members throughout their journey with REI. This Program manager supports our VOC/ Customer Satisfaction program , ... **Overview** REI is looking for a fierce customer advocate, supporting our customer ...project management methodology or where appropriate, partners with Project Manager (s) in leading/influencing project implementation. + Ensures program… more
- Amazon (Seattle, WA)
- Description This Senior Manager , Program Management, US Customer Experience will be the leader of the US Customer Experience (CX) Team working with ... Consumer Stores and Customer Service (CS) Operations teams in order...website. The position will also lead a team of customer experience program and project managers in… more
- Amazon (Seattle, WA)
- …technology through issue resolution and prevention. We're looking for a Sr. Program Manager to help build operational processes and technology requirements ... for defect reduction, and enable faster issue resolution through self- service and seamless Customer Support interactions. This...metrics among others 4. Ensure the voice of the Customer reflects through all program -related work 5.… more
- Amazon (Bellevue, WA)
- Description Amazon is seeking a Program Manager to join our North American Transportation Customer Delivery Excellence team. This role provides the ... experience, financial objectives, and compliance when making decisions or recommending program adjustments. About the team The Customer Delivery Excellence… more
- Amazon (Seattle, WA)
- Description We are looking for a Senior Technical Program Manager at Ring. The role will be a part of the eCommerce & Customer Engagement team. The team ... to take a high degree of ownership for their program vision and execution of ideas. You can prioritize...respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state,… more
- Amazon (Seattle, WA)
- …with both internal and external customers to define requirements, and oversee distributed customer service program teams. This role never stops iterating ... travel, and other verticals. Amazon Just Walk Out (JWO) is seeking a Principal Program Manager , Customer Support to build a global Customer Support… more
- Amazon (Seattle, WA)
- …a Principal Product Manager to define and execute our roadmap for customer service call center management products, working across CS Technical Development, ... is to be 'Earth's most customer -centric company', and our award-winning Customer Service - Customer Engagement Technology (CS-CET) organization is… more
- Amazon (Seattle, WA)
- …work closely with multiple partners across our forward/reverse logistics teams, product teams, service partners and Customer Service operational teams. The ... effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws… more
- Amazon (Bellevue, WA)
- Description Amazon is seeking a Program Manager to join our North American Transportation Customer Delivery Excellence team. This role provides the ... experience, financial objectives, and compliance when making decisions or recommending program adjustments. About the team The Customer Delivery Excellence… more
- Chewy (Bellevue, WA)
- …engaged **Senior** **Operations Manager , Licensed Insurance** to join our Healthcare Customer Service Operations team! This position will report to the ... + Position may require travel **Compensation & Benefits:** Our salary range for a Manager , Customer Service III - Licensed position is **$95,500.00 -… more