- Springfield Clinic (Springfield, IL)
- …Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere. Complete front desk and/or call center ... experience for all guests and their families when they call and as they arrive and lead the Springfield...entering charges and collecting payments. Improving efficiency and increasing customer experience will drive your success here at Springfield… more
- Lincoln Financial (Springfield, IL)
- …#:** 74848 **The Role at a Glance** We are excited to bring on a **Retirement Call Center Manager ** to support the Retirement Plan Services organization in a ... work from home environment. _Background Details_ As a Retirement Call Center Manager , you will...customer inquiries while ensuring accurate, fair and efficient call management. In addition, you will manage workloads to… more
- Sharecare (Springfield, IL)
- …management skills + Team player + Flexible **Qualifications:** + Minimum of 2 years Call Center Customer Service experience + College degree or demonstrated ... Description:** **Job Summary:** Under the direction of the Sr Manager of Customer Service, the Customer...phones have the proper staffing, reporting any trends in call volume to the WF Manager ensuring… more
- Humana (Springfield, IL)
- …to understand business needs and develop architecture solutions and blueprints for the customer experience center platform solutions + Lead and govern technical ... members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research. These platforms are at… more
- Windstream Communications (Springfield, IL)
- …active listening, decision-making, problem solving, motivational and relationship-building skills + Previous customer service and call center experience + ... and approval requirements._ **Job Details** **Job Family** ** Customer Service** **Job Function** **Residential Call Center ** **Pay Type** **Salary** more
- Otsuka America Pharmaceutical Inc. (Springfield, IL)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... Specialty Pharmacy Operations We are seeking a detail-oriented and proactive Senior Manager of Pharmacy Operations to support the operational execution of our new… more
- Otsuka America Pharmaceutical Inc. (Springfield, IL)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... The Senior Manager , Platform Engineer, Operational Support will be responsible...customers, patients, employees, and the business. + Patient & Customer Centricity - Maintain an ongoing focus on the… more
- Otsuka America Pharmaceutical Inc. (Springfield, IL)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... The Patient Nurse Case Manager (PNCM) is a dynamic, field-based role that...environment + Superior organizational and time management skills + Customer service focus and professionalism **Physical Requirements** This role… more
- Otsuka America Pharmaceutical Inc. (Springfield, IL)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... **Position Summary** The Field Reimbursement Manager (FRM) serves as the subject-matter expert on...to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the… more
- Otsuka America Pharmaceutical Inc. (Springfield, IL)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... **Position Summary** The Senior Manager , Fleet & Samples Operations oversees the execution...to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the… more
- Otsuka America Pharmaceutical Inc. (Springfield, IL)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers… more
- CSL Plasma (Springfield, IL)
- …suitability for the plasma pheresis process. You will report to the Assistant Center Manager . **The Role** + In compliance with Standard Operating Procedures ... **The Opportunity** Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor… more
- CenterWell (Springfield, IL)
- …(speak) + A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent + Ability ... This full-time position is in a high-volume healthcare Contact Center , supporting primary care medical centers. **This is a...independent problem solving and with a goal of first call . **Required Qualifications** + Strong customer service… more
- Sharecare (Springfield, IL)
- …+ High school diploma required. + Minimum of one year experience in sales driven, call center and/or customer service environment. + Experience in clinical ... program by providing high quality telephonic/digital enrollment with members in a virtual call center environment. The VBCM program is based on patient centered… more
- CenterWell (Springfield, IL)
- …when handling member information. **Required Qualifications** + 2 year plus previous experience in a call center or customer service role + Minimum of 3 ... appointments with healthcare providers. This role requires a strong focus on customer service, effective communication, and the ability to persuade members to take… more
- Verint Systems, Inc. (Springfield, IL)
- …of Customer /CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... which as requested by customers and communicated by the Customer Success Manager . + Develop recommendations for...clients during a formal presentation either through a conference call or (occasionally) in person. + Provide recommendations for… more
- Fujifilm (Springfield, IL)
- …supported business units. This role primarily interacts with FUJI Technical Assistance Center (TAC), FUJI customers and other FUJI business units with the ... requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities and regulatory requirements. Provides to assistance… more
- Humana (Springfield, IL)
- …as needed for role. + Bachelor's degree. + 5+ years of experience in call center operations or a related service operations environment. + Prior experience ... Medicaid Market. This Lead leverages the voice of the customer , root cause, telling the story, call ...+ Works closely with other managers (especially the Quality Manager , Utilization Manager , and Medical Director) and… more
- GE Vernova (Springfield, IL)
- …repair(s). The Wind Technician partners and communicates with the Site Lead and Manager to execute on contract requirements and timelines and ensures alignment with ... you will: + Work with site leadership to execute contractual obligations per customer requirements and activities set forth with daily, which include any portion of… more
- CDM Smith (Springfield, IL)
- …must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written ... Assists with the scheduling of deployed FEMA staff including daily Call -Down lists, accountability check-ins, cost effective weekends (CEW), rotations, staff rosters… more
