- City of New York (New York, NY)
- …literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer ... birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders… more
- City of New York (New York, NY)
- …literature and education materials. Position Summary: The Customer Information Representative- Call Agent will communicate effectively on the telephone and ... LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people...receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as… more
- ManpowerGroup (Bedminster, NJ)
- …is seeking a Call Center professional to join their team. As a Legal Call Center agent , you will be part of the Court Order Compliance group supporting ... abilities, which will align successfully in the organization. **Job Title:** Call Center Support- Legal **Location:** Bedminster, NJ **What's the Job?** +… more
- Guardian Life (New York, NY)
- …impact of agentic AI initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: ... and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an...Impact: Oversee the entire life cycle of an AI agent , including planning, tooling, memory management and feedback loops.… more
- Sedgwick (New York, NY)
- …Work(R) Fortune Best Workplaces in Financial Services & Insurance Licensed Auto Insurance Agent **_Schedule:_** Monday - Friday 9:00 AM - 5:30 PM **Central time (for ... the most innovative insurance operations in the industry. As an Inbound Customer Service Agent - Auto Insurance for the leader in electric vehicle sales, you will… more
- Atlantic Health System (Florham Park, NJ)
- …1. High School Diploma or equivalent. Preferred: 1. Associates or BA preferred. 2. Call center experience or the equivalent working in a high call volume ... environment. At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in… more
- ADP (Parsippany, NJ)
- …+ Analyzes client issues to determine if resolution can be found on initial call or if second level support is required. + Supports and installs upgrades and ... assists in all technical problems (ie performance, security, etc.) for the ADP supported products. + Effectively troubleshoots, replicates and develops workarounds for client issues. + Documents and communicates the results to the client and/or Corporate… more
- conEdison (New York, NY)
- …and apply cyber security best practices, required. + Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and ... omnichannel capabilities, required. + Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required. + Experienced in designing RESTful APIs and integrating with third-party services… more
- Google (New York, NY)
- …achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering ... handled by our Food AI agent . The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team… more
- Cognizant (Bridgewater, NJ)
- …automation, and analytics use cases to elevate customer experience, optimize agent performance, and enable intelligent call deflection and real-time ... through the integration of Google Cloud's AI-powered tools-including Dialogflow CX, Agent Assist, and CCAI Insights-with leading CRMs (eg, Salesforce), CCaaS… more
- Guardian Life (New York, NY)
- …RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call ... RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call… more
- Northwell Health (New York, NY)
- …part being imaged. Ensures proper coil positioning. Transmits cases to on- call Radiologist through use of Tele-Radiology system. 4.Administers intravenous (IV) and ... that there are no contraindications to administration of the IV contrast agent . Calculates contrast dose based on patient's weight. Performs venipuncture of the… more
- Research Foundation CUNY (New York, NY)
- …by the Director + Maintain and update worksite and internship descriptions + Call and/or visit worksites regularly to ensure compliance with funder requirements and ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- Research Foundation CUNY (New York, NY)
- …Associate Program Director is also responsible for facilitating or delivering programs that call for their level of expertise in music production, with expertise in ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- Duolingo (New York, NY)
- …, you can expect to move quickly, prototype boldly, and experiment often! Video Call Area As a software engineer in the Video Call Area, you'll ... by chatting with Lily (https://www.youtube.com/watch?v=MMFST3TFsF4) , a real-time conversational agent . You'll combine cutting-edge AI with playful design to quickly… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …purposes. * Interface with passport applicants at Agency/Center Information and Will- Call counters: o At the Information Station, ensure appointment is scheduled; ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- TD Bank (Bridgewater, NJ)
- …and procedure for Customer Authentication + Acts as Dual Control agent when required + Follows all required open/close procedures **Employee/Team Accountabilities:** ... our best to communicate outcomes to all applicants by email or phone call . **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will… more
- Sysco (Somerset, NJ)
- …and they are sold in 113 countries and manufactured in 8 countries. Customer call points are located in the US, Canada, Europe, and Asia. The Vice- President ... planning, sales and profit growth and financial management. + Organizational change- agent who possesses a comprehensive understanding of the most sophisticated and… more
- RWJBarnabas Health (New Brunswick, NJ)
- …limited to all Microsoft applications and hospital EMR + Able to meet the agent productivity standards as set by Transfer Center Leadership + Ability to accurately ... in running ABOUT's Transfer Center technology, Five9 phone systems with call recording, EPIC including creating Reservation for transferred patients and… more
- Eaton Corporation (Mountainside, NJ)
- …and acts as a safety liason with customers. -Function as sales and marketing agent in conjunction with sales engineers and regional manager to help drive sales in ... to assist you in your job search, application, or interview process, please call us at ### to discuss your specific need. Only accommodation requests will… more