- Cisco (New York, NY)
- …preferred work location for this role is New York, New York. Meet the Team As a Customer Experience Manager , you will play a pivotal role in driving the ... ensuring their needs are met and that they receive a high-quality customer experience . * Accountable for financials including services revenue and margin and… more
- Kyndryl (New York, NY)
- …world for our employees, our customers and our communities. **The Role** As a Customer Experience Center Manager , you will be responsible for overseeing ... the daily operations and enhancing the client experience at Kyndryl's new customer experience center located at the beautiful One Vanderbilt, a 73-story… more
- CVS Health (New York, NY)
- …And we do it all with heart, each and every day. **Position Summary** The Manager , Digital Customer Experience Management (CEM) is responsible for monitoring ... with monitoring key operational metrics to optimize the Digital Customer Experience across digital channels. This role...**Proactive Insights:** - Utilizing an array of "Voice of Customer " tools, the CEM Manager will identify… more
- Michaels (Nanuet, NY)
- …with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in ... Store - Nanuet, NY Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- CVS Health (New York, NY)
- …we do it all with heart, each and every day. **Position Summary** The Senior Manager , Digital Customer Experience will be responsible for leading the team ... of the entire Digital organization and IT. The Senior Manager must be an avid researcher, be intellectually curious,...Digital Product Ownership/ Management with the Voice of the Customer / Customer Experience Management… more
- Amazon (New York, NY)
- …and changing environment. To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to ... 's mission? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join...we can't achieve. Basic Qualifications * 5+ years of experience driving customer initiatives including 3+ years… more
- JPMorgan Chase (New York, NY)
- …our innovative, design-led transformation team and help us reimagine the customer experience .** As a ** Experience Design Manager ,** you will start by ... and Skills** + An online portfolio or samples of work demonstrating relevant experience . **Please include a link to your online portfolio or work samples.** +… more
- MetLife (New York, NY)
- …AEM include Adobe Analytics, Adobe Campaign, Customer Data Platform, Marketo, Adobe Experience Manager (DAM), Adobe Experience Manager Forms, Adobe ... for scale - Author and publish content within Adobe Experience Manager (AEM) on occasion; provide technical...customer -first mindset . Bachelor's degree or related military experience What Can Give You an Edge (Additional Skills)… more
- ADP (New York, NY)
- …Admin certification (SFDC or NXT) + Experience as a Salesforce Administrator + Experience as a Customer Success Manager + Ability to work asynchronously ... **ADP is hiring a Lead Client Success Operations Manager .** In this role, you will be responsible...Requirements + BA/BS - or equivalent in education and experience + Passion for customer success and… more
- Amazon (New York, NY)
- …team within Amazon Ads is looking for an experienced Sr Customer Solutions Manager to drive Customer Experience (CX) measurement with advertising. You ... advertising, when done well, can greatly enhance the value of the customer experience and generate a positive return on investment for our advertising partners.… more
- British Swim School (Clifton, NJ)
- …lesson board) + Attend staff meetings and ongoing training/coaching as requested by the Customer + Experience Manager . + Promote sales for new enrollments, ... with the British Swim School aquatics program and provide customer service that focuses on retention of families through...making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but… more
- LinkedIn (New York, NY)
- …renewal of existing accounts Basic Qualifications: + 8+ years of customer facing experience in a Technical Account Manager role and/or 8+ years of ... experience working as a technical project manager + 5+ years' of technical project management experience + 5+ years' customer requirement and impact… more
- Amazon (Port Chester, NY)
- …and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture. - ... where appropriate. - Contribute to continuous improvement of the customer experience and operations by participating in...Work with a manager to maintain the physical safety and quality standards… more
- MongoDB (New York, NY)
- …hypotheses and experimenting across our Cloud Products and the entire customer experience . **The Opportunity** As a Product Manager on the Growth team, you ... teams + Lead cross-functional teams to develop a roadmap that enhances customer experience at all touchpoints **What We're Looking For** + Passion for MongoDB… more
- Meta (New York, NY)
- …passion for efficiency, process implementation, and internal customer experience . **Required Skills:** Data Foundations Program Manager Responsibilities: 1. ... **Summary:** Meta Reality Labs is seeking a Program Manager to help create next generation inputs. Our...Qualifications:** Minimum Qualifications: 6. 5+ years of project/program management experience 7. 2+ years experience in technical… more
- Amazon (New York, NY)
- …on how to improve business input metrics that drive growth and improve end customer experience . Identify what is hindering growth, develop solutions, and test ... Description The Strategic Account Services (SAS) organization is seeking a Luxury Beauty Senior Customer Success Manager to shape the future of the program. The… more
- Justworks (New York, NY)
- …identifying opportunities, and ensuring our teams are empowered to deliver a world-class customer experience . The ideal candidate has prior experience ... Customer Retention Program Manager New York,...customers. + Surface new ideas and opportunities to improve customer experience and loyalty. + Monitor performance… more
- Omnicell (New York, NY)
- ** Customer Success Manager ** The Customer ...+ Associates Degree or 3+ years of relevant Omnicell experience . + 3+ years in a Customer Success, ... solutions. **Preferred Qualifications** + Bachelor's Degree + 5 years' experience managing customer or account relationships in...or account relationships in SaaS solutions + 2 years' experience as a business manager in a… more
- Mount Sinai Health System (New York, NY)
- …with internal teams (product, operations, marketing) to improve service delivery and customer experience . + Familiarity with EHR platforms like Epic, Cerner, ... **Job Description** **IT Project Manager I ( Customer Success Manager...inefficiencies in workflows and suggesting improvements for a better customer experience . + Multitasking and time-management: Managing… more
- Amazon (New York, NY)
- …trust throughout every stage of the shopping experience . We are looking for a Sr. Customer Research Manager to join our growing team! As the Sr. Customer ... that will inform business decisions aimed at improving the customer experience - Dive deep into both...strategic planning A day in the life The Senior Customer Research Manager uses their endless curiosity… more