- Insight Global (Washington, DC)
- Job Description We are seeking an experienced IT Service Delivery Manager with a strong customer-first mindset to lead efforts to improve customer ... this role, you will work closely with the Program Manager to enhance service consistency, help restore.... Skills and Requirements -Bachelors degree -4+ years of IT service delivery management -Strong… more
- TekSynap (Silver Spring, MD)
- …a culture of ownership, accountability, and high-quality service delivery . The IT Service Desk Manager will ensure superior customer service , ... and maintain ITIL-aligned processes and best practices, ensuring consistent and high-quality service delivery . + Proactively identify areas for improvement and… more
- NuAxis Innovations (Washington, DC)
- ** IT Service Desk Quality Assurance Manager ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT ... + Quality Assurance Manager (QAM) with Enterprise IT Help Desk/ Service Desk Background + The... Service Management (ITSM) roles, including Quality Assurance, Service Delivery , or IT Operations… more
- GovCIO (Bethesda, MD)
- **Overview** GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in ... $144,497.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5787/operations-customer- service - delivery - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-MD-Bethesda_ **ID**… more
- Xerox (Washington, DC)
- Service Delivery Manager - DoD/Federal...administration or a related field + Strong experience of service delivery , IT or consulting coupled ... commitments delivered within cost targets, overall profit and revenue growth. The Service Delivery Manager - DoD/Federal Accounts role is a key services… more
- Ensono (Washington, DC)
- Senior Service Delivery Manager -...you to apply.** **Required Qualifications** + 5+ years of IT Service Management experience in a client-facing ... client advocate and a point of escalations for client service delivery needs. + Coordinates internally across...organization to confirm the right level of participation across IT and the business to drive success and achieve… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** At GDIT, people are our differentiator. As a Enterprise Service Delivery Manager you will help ensure today is safe ... is smarter. So what is required of the Enterprise Service Delivery Manager on a...+ Manage and respond to data calls and other IT service requests. + Ability to analyze… more
- CACI International (Washington, DC)
- …team structure; measures effectiveness using detailed performance metrics where practical + Champions IT /IM service delivery standards and values across the ... across strategic goals and efficiency requirements and initiatives IAW the IT Service Management standards (DoDI 8440.01 DoD Information Technology… more
- ManTech (Herndon, VA)
- ManTech seeks a motivated, career and customer-oriented **Senior Service Delivery Program Manager ** to join our team in the DC, Maryland, and Virginia ... and others to maintain focus on key requirements and service delivery opportunities and issues + Taking...office environment and maneuver in data center and other IT equipment installation locations. + Constantly operate a computer… more
- CACI International (Washington, DC)
- …team structure; measures effectiveness using detailed performance metrics where practical + Champions IT /IM service delivery standards and values across the ... IT Systems Engineering Manager Job Category:...team compliance with enterprise vision and governance policies/procedures/regulations, schedules, service delivery quality, and stakeholder engagement plans/actions… more
- Sciolex Corporation (Chantilly, VA)
- …the customer's vision against customer needs to seek opportunities to influence and improve IT service delivery options + Assist customers with evaluating ... the perfect opportunity for you. Qualifications & Physical Requirements IT Requirements Manager Immediate opening for an...and document needs, and then communicate those needs to IT Service Providers for planning purposes. Responsibilities… more
- Amazon (Herndon, VA)
- …or other cloud offerings - 6+ years of experience working in a customer-facing service delivery or technical account management role, with a high level of ... services and features to run their mission-critical applications. The Senior Cloud Service Deliver Manager is engaged with the client account level and is a… more
- General Dynamics Information Technology (Springfield, VA)
- …Information Systems Management **Skills:** Information Technology Infrastructure Library (ITIL), Service Delivery ,Team Management **Experience:** 15 + years ... monitoring, management, administration, performance optimization, and maintenance for assigned IT service areas, devices, applications, and infrastructure. *… more
- SAIC (Chantilly, VA)
- …concepts to non-technical stakeholders + Demonstrated experience supporting complex, large Enterprise IT programs that include Service Delivery , Agile ... of national importance. We are seeking a highly motivated ** IT Program Manager ** to join our National...security practices into operational processes and ensuring the continuous delivery and maintenance of secure and efficient systems, and… more
- General Dynamics Information Technology (Washington, DC)
- …with ServiceNow + Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery , Continuous Service Improvement, Change Management, ... Required:** Yes **Job Description:** Transform technology into opportunity as an ** IT Operations Manager ** with GDIT. A career in enterprise IT means… more
- General Dynamics Information Technology (Arlington, VA)
- …**Job Description:** Seize your opportunity to make a personal impact as a Sr IT Program Manager supporting our Federal Government Customer. GDIT is your place ... At GDIT, people are our differentiator. As a Senior IT Program Manager you will help ensure...critical services in the following areas: + Managing the service desk for customer's IT Services. +… more
- CyrusOne (Sterling, VA)
- …between internal stakeholders, contractors, and external partners. + Collaborate with Service Delivery , Facility Management, IT , InfoSec, Customer ... The Global Security Technology and Construction Delivery Manager will play a pivotal...+ Works closely with the Construction and Physical Security Service Delivery teams, ensuring that security requirements… more
- Clark Construction Group, LLC (Mclean, VA)
- …and maintain effective vendor relationships to ensure optimal support and service delivery .** + **Ensure all application-related processes and systems ... Location: McLean, VA (on-site) **The IT Applications Manager - Human Resources...**Drive continuous improvement initiatives to enhance application support and service delivery .** **Basic Qualifications:** + **Bachelor's degree… more
- Amentum (Washington, DC)
- Job Description IT Operations Manager Amentum is a...will perform the following duties:** + Responsible for the delivery of IT service and ... and ensure its alignment with ITIL approaches. + Identifies IT operational requirements + Provides day-to-day leadership and quality...Auditor + Five years of experience in managing Enterprise IT operations similar in scope, to the requirements of… more
- RightDirection Technology Solutions LLC (Washington, DC)
- IT Program Manager - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC+USA) Description RDTS is seeking an experienced IT Program ... a request for discussion or resolution of all performance, service , delivery , and technical inquiries or problems...metro area + Minimum 8 years of experience managing delivery of integrated IT services and projects… more