- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …processes, ensure efficient incident management, problem resolution, and service request fulfillment while optimizing resource utilization and ... the IT department or program. Accountable for ensuring continuity of computer, network , and application services for users throughout the organization and customers'… more
- CACI International (Chantilly, VA)
- …Support the SIAM processes including Incident, Problem, Change, Event, Configuration, Knowledge, Request Fulfillment , and Service Catalog + Support the Program's ... 5 years work experience in a Service Desk and/or Network Operations Center (NOC) providing IT SA to leadership...the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive… more
- SAP (Herndon, VA)
- …activities as required + Taking ownership for the incoming queue to ensure fulfillment of customers' SLAs and other contractual KPIs when required by correctly ... communities. (blog posts, tips and tricks, etc.) + Drive improvement of Knowledge quality in area of expertise, both internally & externally. + Work as functional… more