- VetsEZ (Washington, DC)
- VetsEZ is seeking a Contact Center Quality Assurance Supervisor to lead a QA team on a Department of Veterans Affairs (VA) contact center project. The ideal ... prepare reports, and present findings to stakeholders. + Maintain and update quality assurance (QA) procedures, forms, and standards. + Ensure compliance… more
- ICF (Reston, VA)
- … Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor , will monitor the interviewing staff, checking ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...calls that require immediate corrective action to the QA Supervisor as well as the appropriate Manager and Shift… more
- General Dynamics Information Technology (Fairfax, VA)
- …Must Be Able to Obtain:** None **Public Trust/Other Required:** Other **Job Family:** Quality Assurance **Skills:** Call Center,Call Center Quality ... Assurance ,Contact Center Services,Customer Service Programs,Service Quality Assurance **Experience:** 8 + years of related experience **Job Description:**… more
- SOS International LLC (Chantilly, VA)
- …duties described for Linguists. The Linguistic Analyst will be responsible for quality assurance of the following linguist work products: translated materials, ... specific operational parameters and patterns. Reports to the Linguistic Supervisor on a daily basis to the findings from...PM or 3:30 PM- 12:00 AM. Not eligible for remote work unless required and approved by the customer.… more