- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will be responsible for ensuring… more
- NuAxis Innovations (Washington, DC)
- **IT Service Desk Quality Assurance Manager ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on ... Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The...& Problem-Solving:** + Expertise in analyzing ticket trends, resolving incident escalations, and optimizing workflows to improve service… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... . This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and … more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure… more
- CACI International (Forest Heights, MD)
- …accurately in a fast paced and changing environment. Qualified candidates will work with the Service Desk Manager to ensure all Service Level Agreements ... extensive experience supporting customers in a Service Desk capacity, familiar with ITIL ( Incident , asset,...reviews and timesheets of assigned technicians. * Working with Service Desk Manager to ensure… more
- Guidehouse (Silver Hill, MD)
- …+ 24x7 on call experience + Extensive experience running a Service Desk or Operation Center. + Experience with Incident Management (Remedy, ServiceNow, etc). ... will be responsible for monitoring and responding to incidents, escalations, and customer service request. + The position will assist in coordination of all customer… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager ** for a full-time, on-site position at ... Ft. Belvoir. The Senior Help Desk Supervisor will be responsible for the day-to-day operations...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- V2X (Springfield, VA)
- …(ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk related duties and responsibilities. + ... professionalism. We are hiring a great opportunity for an Service Desk Specialist - active TS/SCI clearance....to elicit all necessary details to capture their IT service request, incident , or problem accurately and… more
- Axxum Technologies (Washington, DC)
- … desk shift lead in operational activities Interact with the government Program Manager for the service desk regarding operational issues + Ensure timely ... Incident Response Analyst Responsibilities : + Provide effective...Analyst Responsibilities : + Provide effective front-line support leveraging service desk ticketing system, telephone, and email… more
- NTT America, Inc. (Ashburn, VA)
- …the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + ... and thrive. **Your day at NTT DATA** Provide customer service , troubleshooting, as well as incident escalation...hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …management tasks and recommend improvements to ITIL processes. -Document customer help desk SOPs, support instructions for event/ incident resolution, and provide ... **Help Desk Specialist** **Category:** Business Consulting, Strategy and Digital...Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Bench Clearance: Eligible... by the third ring. + Create a customer incident in Remedy, the call tracking software for every ... procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. +...and 8 years relevant support experience + Superior customer service skills a must; strong desire to provide the… more
- Development InfoStructure (Arlington, VA)
- …a timely and effective manner. Necessary Skills and Knowledge Expert knowledge in IT service desk operations: + ITIL incident and request management ... needs of the public sector. Job Overview The Operations Manager will serve as the day-to-day operational leader and...the day-to-day operational leader and direct supervisor of all Service Desk personnel supporting the USPS Office… more
- TekSynap (Arlington, VA)
- …Ten (10) years' experience as a program manager . + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience managing Profit and Loss + DOD ... (WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement… more
- TekSynap (Arlington, VA)
- …Five (5) years' experience as a program manager + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience managing Profit and Loss + DOD ... (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) programs,...Manager to join our team supporting DISA JSP Service Delivery. TekSynap is a fast-growing high-tech company that… more
- ManTech (Herndon, VA)
- …+ Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership experience in ... motivated, career and customer-oriented **Desktop Support Services End User Manager ** to join our team in **Washington, DC.** This... service desk support and operations. + One… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service ...parent ticket and proper follow-up is performed once an incident is resolved. + Coordinate resources with teams across… more
- HealthFitness (Washington, DC)
- …and development and flexible employment opportunities. Join HealthFitness as an **Assistant Program Manager ** and play a key role in supporting our client site in ... fitness program. You will oversee day to day operations and routinely serves as Manager on Duty. You may assist with development of the annual budget, strategic… more
- Marriott (Bethesda, MD)
- …data centric continuous improvement model in partnership with other ITSM Practice Owners, Service Desk Leaders, SRE Leaders and various other departments and ... Remotely?** Y **Position Type** Management **Job Summary** The Senior Manager of ITSM Data and Analytics is part of...help drive transformation across our product teams leveraging IT Service Management data such as incident , problem,… more
- CACI International (Springfield, VA)
- …products and/or infrastructure components. Communicates promptly on progress. * Engages other service desk resources or appropriate service resources to ... The proactive nature of this position demands an experienced manager with operational experience with the ability to direct... incident problem review and recommendations, and reports incident / service status via defined reporting forms, as… more