- William C Brown Inc (Springfield, VA)
- Systems Administrator ( Tier 2 Desktop Support ) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive ... other characteristic protected by law. Description WCBinc is looking for a Systems Administrator ( Tier 2 Desktop Support ) to join our team to support… more
- IT Concepts (Washington, DC)
- …can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for a Tier 2 Desktop Support Analyst to support ... the Department of Commerce. Responsibilities: + Provide end-users exceptional Tier 2 desktop support , addressing hardware, software, and network-related… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support , managing complex customer issues with a ... environments, ensuring high availability, performance, and security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - … more
- Amentum (Washington, DC)
- …government contractor. _We are pipelining candidates for future roles._ You enjoy providing Tier 2 support while multitasking in a fast-paced environment ... Amentum is seeking ** Tier 2 ** **IT Support ...troubleshooting experience + Experience with hardware and memory installations, laptop/ desktop imaging and backups, system updates, and software pushes… more
- Insight Global (Manassas, VA)
- Job Description A client of Insight Globals is looking for a Tier 2 IT Support Analyst to join their team in Manas, VA. This primary responsibility of the ... answering chats, working the unassigned queue and being the desktop support point of contact for the...issues in an IT environment. Experience operating at a Tier 2 level Experience with Tanium Active… more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician- Tier 2 Clearance: Active DOD Public Trust Status: Non-exempt Location: Falls Church, VA (Onsite) Responsibilities: + Daily client ... + Addressing and correcting any hardware, software or connection issue + Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and… more
- Chenega Corporation (Arlington, VA)
- …services in Cybersecurity, Systems Engineering and Integration, IT Operations Support , Software Development, and Program Management. Job Title: Tier ... business activity of the organization's end user(s). + Provides tier 1 support to end users for...Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), … more
- CACI International (Washington, DC)
- …by Tier 1. If necessary, Tier 2 technicians will provide customer desktop support when required (eg, hardware failures). At Tier 2 , incident ... wide area networks (WAN) and unified communication (UC) services. **Responsibilities:** + Tier 2 - Provides more in-depth customer support and attempts to… more
- M. C. Dean (Mclean, VA)
- …+ Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, manufacturers, vendors, ... are key to success in this role. + Manage physical security system support to meet service level agreements. + Analyze physical security system performance and… more
- M. C. Dean (Arlington, VA)
- …communication skills for customer correspondence, SOP, and Outage documentation. + Triage customer support calls, providing Tier 2 escalation as needed + ... include but are not limited to:** + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond ... Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our...Desktop Administrator Associate Certification required. + Secret clearance Tier 5 investigation required. Join our Talent Network Chenega… more
- Acclaim Technical Services (Mclean, VA)
- …demands + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support ... DC area firms and continues to grow. We are actively hiring a Technical Support Analyst, Staff with TS/SCI clearance and polygraph to join our Mission Technology… more
- ManTech (Herndon, VA)
- …Azure Virtual Desktop environment. + Provide support to Tier 1 and Tier 2 personnel on user issues, including application assistance, network ... Rapid 7 scans. + Automate tasks and configuration items using PowerShell. + Support and troubleshoot desktop applications, including Microsoft 365 products and… more
- Kyndryl (Washington, DC)
- …our communities. **The Role** We are searching for a talented and passionate Senior Support Engineer to join our growing Customer Success team. Our Support Team ... faster, release higher quality software, and optimize IT costs. The role of Support Engineer is critical for Kyndryl, consisting of front-line customer support … more
- Leidos (Bethesda, MD)
- …the environment + Implement major system upgrades as designed and approved + Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of ... of servers located in offsite data centers. + Provide Tier 3 operations support and be able...service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop… more
- Leidos (Washington, DC)
- …Classified Local Area Network (C-LAN). Leidos is seeking a broadly experienced candidate to provide Tier 1 and 2 support for multiple domains with users ... Site Lead on issues and daily tasking. + Providing Tier 1 and 2 support ...as Microsoft System Center and ServiceNow. + Troubleshooting Citrix desktop visualization environment and thin client. Basic Qualifications +… more
- William C Brown Inc (Springfield, VA)
- …provide on-site and remote resolution support for trouble calls, and provide TIER 2 /3 support of Unix/Windows workstations and servers, including Web ... all of the client/server/storage/network devices, mobile devices, etc.* Provide Tier 2 and Tier 3...Tier 3 problem identification, diagnosis and resolution* Provide support for the escalation and communication of status to… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- Provide on-site Tier 2 .5 support . This includes planning and delivery of customer support services including installation, troubleshooting, user ... rigorous application of information security/Cybersecurity policies, principles, and practices * Support spans desktop , server, and network components. **Minimum… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more...in a Windows 10 environment. + Prior experience supporting desktop engineering applications such as Matlab, Mathcad, Solidworks, Ansys,… more
- Koniag Government Services (Chantilly, VA)
- …holidays, three weeks paid time off, and more. Under general supervision, provide Tier 2 / Tier 3 support to handle escalation issues and break fixes. ... workstations. Responsible for the platform and methodologies of PC Desktop Support including some hands-on problem solving...trace route to: 1. Determine if gateways are correct 2 . Validate speeds 3. Check to make sure that… more