- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- CACI International (Forest Heights, MD)
- Tier 1 Help Desk Specialist Job Category:... Tier 1 level. This includes coordination with Tier 2 field operations team, other help desks ... * * * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist to join...experience or 9 years of experience + Prior Help Desk experience ( 2 -4 years) + Prior ServiceNow… more
- Leidos (Lorton, VA)
- …managing a SD/HD team and providing performance feedback. + Proven experience in Service Desk /Help Desk environments including deep understanding of SD/HD ... Values guide the way we do business. Seeking an experienced Enterprise Help Desk (EHD) Supervisor/Project Lead to join the Mission Support Services (MSS) team. MSS… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service ... consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and...monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 … more
- General Dynamics Information Technology (Quantico, VA)
- … **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - CompTIA **Experience:** 2 + years of related ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A...**This position is pending funding.** The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA .... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...+ Route tickets to the appropriate sustainment teams for Tier 2 /3 support + Perform data-driven analysis of ... Help Desk personnel + Ensure the Help Desk always has 2 personnel x 24/7/365...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 … more
- GCyber (Arlington, VA)
- GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile DISA customer. As a Tier 2 Lead CAB Manager for Tech ... and maintaining high levels of customer satisfaction. As a Tier 2 Helpdesk Lead CAB Manager for...Develop and implement policies and procedures to ensure consistent service quality and operational efficiency. + Act as a… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. **Responsibilities:** + Provide Tier 2 IT desk side and/or call center support ... Amentum is seeking ** Tier 2 ** **IT Support Technicians** to...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- TekSynap (Arlington, VA)
- …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support to receive and ... the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...incidents and changes that cannot be resolved at the service desk level. + Administer and maintain… more
- CACI International (Chantilly, VA)
- Integrated Service Desk Account Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... writing skills; responsible for fully documenting problem resolutions for Tier 1 / 2 technicians Motivated and...service and/or support experience working in a Help Desk , Service Desk , or Call… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the ... Enterprise Operations Service Desk staff supporting the agency's systems,...running Linux commands and working with Windows servers (> 2 years). + ITSM products (ie Remedy) CRQ/WO/INC/KMS management.… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … Tier 1 support for all environments and networks supporting end users. + Route Tier 2 /3 tickets to appropriate sustainment teams + Process all IT SM tickets ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...area related to the labor category with at least 2 years' experience in providing Tier 1… more
- Koniag Government Services (Vienna, VA)
- …Technician - 2nd Shift Vienna, VA 22180, USA Req #145 Friday, April 11, 2025 ** 2 ** **nd** **Shift Service Desk ** **Kadiak LLC,** a Koniag Government Services ... company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance**...IT-related questions. + Managing the customer's ticketing queue. + Tier 1- 2 troubleshooting. + Solving issues such… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology Time Type:...part of a small team that provides Tiers 1, 2 , and 3 level support. You will be the ... None * * * CACI is seeking a Help Desk Specialist to join our Luke Team! You will...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- TekSynap (Chantilly, VA)
- … Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer's ... service catalog and support for other IT service management functions. The Help Desk Support...level responsible for basic customer issues + Provision of Tier 2 Support (eg, Process Restart, Simple… more
- CACI International (Arlington, VA)
- …and Non-PeopleSoft application solutions via electronically submitted requests received by the Tier 2 help desk . **Responsibilities:** + Rapidly answer ... the system as intended or escalate the incident to Tier 3 support as needed. + Documented all customer...an updated working knowledge of customer systems and current service desk processes and procedures for IPPS-A… more