- Red River (Chantilly, VA)
- …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in...unresolved issues to team leads or senior staff to help identify and resolve root causes. + Collaborate with… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support a...Administrator will:** + Serve as an Escalation point for Tier II help desk . +… more
- IT Veterans (Greenbelt, MD)
- …and supervise Tier 1, Tier 2, and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery. + Oversee the IT ticketing ... IT Help Desk Manager Greenbelt, MD . Information Technology Apply Now IT Veterans is seeking an IT Help Desk Manager to join our team in Greenbelt,… more
- Leidos (Reston, VA)
- …and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 3 Help Desk support with some ... (CMDB) and performs corrective action on any discrepancies or findings. 3 ) Develops technical solutions and resolves complex user, computer, server, network,… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... two-week coverage - Onsite in downtown Washington, DC three ( 3 ) days per week; Monday through Friday. _This position...and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2** at GDIT. Shape what's ... subversive activities. **MEANINGFUL WORK AND PERSONAL IMPACT** As a ** Help Desk Analyst Tier 2**...support specialists. + Check in with the VIP section 3 times a day 8am, 11am & 2pm +… more
- TekSynap (Rockville, MD)
- …maintenance windows + Occasional floating shift coverage + Other tasks as assigned related to Tier 3 help desk support, system and database ... administration, computer and storage management, network management, access management, data center equipment operations management, FISMA related tasks, Non-routine change requests, and Nonroutine Operations & Maintenance tasks **REQUIRED QUALIFICATIONS** +… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... onsite in downtown Washington, DC a minimum of three ( 3 ) days per week - 80 hours per 2-week...and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer… more
- General Dynamics Information Technology (Washington, DC)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means ... operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help...TO SUCCEED: + Required Education and Experience: HS/GED + ** 3 +** **years** + Certifications: DoD Manual 8570.01-M at the… more
- Koniag Government Services (Washington, DC)
- …time off, and more. Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II ... managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email,...degree (AS/AA) with 1 year of experienceOR + Minimum 3 years of related help desk… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology...and applicable Tier support levels. * Escalate Tier 3 tickets by entering them in a ... Travel: None * * * CACI is seeking a Help Desk Specialist to join our Luke...supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution.… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. **Responsibilities:** + Provide Tier 3 IT desk side and/or call center support ... Amentum is seeking a ** Tier 3 IT Support Technician** to...configuration and support for agency issued mobile devices + Help mentor and train colleagues and junior technicians with… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …servers, printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues ... Secret Clearance Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1... to 5 years in IT support or related help desk environments * Education: High School… more
- GovCIO (Sterling, VA)
- …such as MS Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Secret clearance with ability ... **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide... Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting. This position will… more
- NANA Regional Corporation (Arlington, VA)
- …environment. + Develop expertise in the software tools. + Travel up to 25% to deliver training. ** Help Desk Support:** + Provide Tier I and Tier II ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. + Thoroughly document… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …well. System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 . Analysis of ticket types and categories to identify trends ... and ongoing technical support. Partner with the National Service Desk (NSD) Tier 1 team and personnel...in waves of districts over a roughly 18-month period. Help continuously improve the day-to-day operations of the applications… more
- Leidos (Reston, VA)
- …configuration, and troubleshooting. * Tier 2 Help Desk support with some Tier 3 support (75% and 25% respectively). * Datacenter physical ... (CMDB) and performs corrective action on any discrepancies or findings. 3 ) Develops technical solutions and resolves complex user, computer, server, network,… more
- Chenega Corporation (Fort Belvoir, VA)
- … 2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired knowledge ... tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated...used in lieu of a degree. + Secret clearance Tier 3 investigation required. Chenega Corporation is… more
- General Dynamics Information Technology (Washington, DC)
- …configuration, and enrollment using MDM tools (eg, Jamf, Intune). + Respond to help desk tickets, emails, Team Chats, and walk-up requests with professionalism ... first -time investors are turning to the markets to help pay for their homes, send their children to...and efficiency. + Escalate complex issues to Tier 3 or specialized teams when necessary.… more
