- Boston Consulting Group (Boston, MA)
- …into core IT processes including observability, incident response, service management , and architecture governance. Champion automation, transparency, and ... fully automated SACM function. As the beating heart of IT , this system will serve as the backbone for...Deep understanding of ITSM frameworks (ITIL), asset management , and service management best… more
- UKG (Lowell, MA)
- …you. **About The Team:** The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- Eversource Energy (Westwood, MA)
- …creation of current/future state process modeling with oversight\. + Understanding and knowledge of IT service management \( ITSM \) - specifically demand ... Under direct supervision, serves as a liaison between a business area\(s\) and IT and has a detailed understanding of that business area's goals and objectives\.… more
- Red River (Lexington, MA)
- …client's business objectives. The ideal candidate is a dynamic leader with deep expertise in IT Service Management ( ITSM ), ITIL best practices, and ... hands-on experience with ServiceNow.** **Key Responsibilities** 1. ** Service Delivery Management ** + Oversee end-to-end delivery of managed services with a focus… more
- CompuCom (Boston, MA)
- …will possess in-depth expertise in ServiceNow Architecture and Integration, with a strong focus on ** IT Service Management ( ITSM )** and ** IT ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- The Hertz Corporation (Boston, MA)
- …prototyping, incremental, synchronize and stabilize, and DevOps) + Understanding and knowledge of IT service management ( ITSM ) and Information Technology ... leads and supports architecture activities that guide the development and management of a portfolio of solutions. Solutions include projects, systems (including… more
- Ensono (Boston, MA)
- …Operating systems and their sub-components - z/OS, MVS + Software packaging and distribution + IT Service Management ( ITSM ) - Approach to delivering ... IT services + IT operations management (ITOM) - Software that...+ ITIL Framework - Describes the life cycle of service in detail + DevOPS and Agile methodology principles… more
- Insight Global (Waltham, MA)
- …certifications such as CompTIA A+, Microsoft MD-102, or Apple ACSP. . Experience with IT service management ( ITSM ) platforms like Freshservice or ... Description About the Role We're seeking a dedicated and service -oriented IT Support Specialist to join our...Windows 11, with expertise in imaging and end-user environment management . Strong working knowledge of: o Microsoft 365… more
- Boston University (Boston, MA)
- …+ Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management , image and deployment, patching, ... **CLIENT TECHNOLOGY ANALYST I, IS&T IT Help Center** **Job Description** **CLIENT TECHNOLOGY ANALYST...for our client's technology needs. + Participate in multiple service , platform or project teams as a subject matter… more
- Boston University (Boston, MA)
- …+ Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management , image and deployment, patching, ... **COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech** **Job Description** **COMPUTER SUPPORT SPECIALIST...for our client's technology needs. + Participate in multiple service , platform or project teams as an industry specialist,… more
- SHI (Boston, MA)
- …and today we're proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach ... ITAM program integrates with those goals and other critical IT and governance processes. The consultant's primary objective is...advisor to the customer on Business alignment with ITAM, ITSM , and ITIL frameworks and how to implement them… more
- Cayuse Holdings (Boston, MA)
- …and delivery of adoption initiatives for tools/platforms. + Knowledge of cloud service management and developer portal curation with demonstrated success in ... The ideal candidate will demonstrate expertise in stakeholder engagement, organizational change management , service catalog management , identity and access … more
- Beth Israel Lahey Health (Charlestown, MA)
- …all calls, emails, work orders, or alerts by creating an incident/request using the IT Service Management Suite provided in an effective manner; maintaining ... (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1...related work experience required in 2 plus years of Service Desk/ IT Support experience supporting a large… more
- Beth Israel Lahey Health (Charlestown, MA)
- …all calls, emails, work orders or alerts by creating an incident/request using the IT Service Management Suite provided in an effective manner; maintaining ... BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support...related work experience required in 2 plus years of Service Desk/ IT Support experience supporting a large… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …senior team members. + Other supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise ... a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents...IT support group. + Track issues using an ITSM ticketing system. Keep meticulous notes. + Troubleshoot and… more
- CompuCom (Boston, MA)
- …knowledge of Mobile device support + Minimum of 24 months+ experience working in an IT Service Desk/Inbound Call Center environment + Experience using ITSM ... They are the first point of contact for all service requests needing support for technical/ IT issues...operating procedures (SOP) through the effective use of Knowledge management + Provides real-time assistance for Level I and… more
- Xerox (Boston, MA)
- …Business Administration, or related field (or equivalent experience). + 5+years of experience in IT service management , service delivery, or project ... + Escalate and resolve client concerns promptly tomaintainsatisfaction and trust. ** Service Lifecycle Management ** + Overseeonboarding activities within the ITIL… more
- Beth Israel Lahey Health (Needham, MA)
- …Lahey Health, Inc. (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 In-person support position ... related work experience required in 2 plus years of Service Desk/Field/ IT Support experience supporting a large...a wide variety of systems. Knowledge and experience with ITSM systems such as Service Now or… more
- GovCIO (Boston, MA)
- …**Responsibilities** + Serve as the primary point of contact for all incoming service management project requests. + Review and evaluate project requests for ... resources. The ideal candidate will possess strong communication skills, project management expertise, and the ability to prioritize and coordinate multiple projects… more
- GovCIO (Boston, MA)
- …Contributes ITSM -related recommendations for implementation consideration spanning across service management policies, guidelines, and processes. + Capable ... program. This position is fully remote. **Responsibilities** + Guides ITSM strategy, planning, and service delivery to...and Experience** + Minimum of 8 years of overall IT experience + Minimum of 6+ years of experience… more
