- Beth Israel Lahey Health (Charlestown, MA)
- …not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services ... (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1...and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with… more
- GovCIO (Boston, MA)
- **Overview** GovCIO is currently hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to ... resolve issues related to IT hardware and software. The service desk analyst team lead...and end-users + Oversees training of service desk agent staff + Collaborate with tier … more
- Beth Israel Lahey Health (Charlestown, MA)
- …to find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, ... BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support...accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests… more
- TEKsystems (Boston, MA)
- Help Desk Analyst - Public Sector Financial Systems Support Location: Boston, MA (Hybrid - 4 days/month onsite) Schedule: Monday-Friday, 8:30 AM - 4:30 PM Pay ... and applications used across state agencies. This hybrid Help Desk Analyst role offers a unique opportunity...support within a similarly complex environment. + Proficiency with service desk tools and best practices, particularly… more
- Children's Hospital Boston (Boston, MA)
- …team and operational leaders to ensure smooth adoption of new functionality. + Provides tier -two support, collaborating with Service Desk and other IS teams ... 82200BRJob Posting Title:IT Epic Analyst II - (Grand Central/Prelude/Real-Time Eligibility)Department:IT MOSAIC ProjectAutoReqId:82200BRStatus:Full-TimeStandard… more