- Insight Global (New York, NY)
- …will conduct granular root cause analysis on ticket flow and KPIs to uncover customer pain points and service gaps while monitoring and interpreting performance ... Description We are searching for a detail oriented and proactive CX Operations Analyst to be a core driver in identifying operational inefficiencies and improving… more
- Citigroup (New York, NY)
- …of experience in the financial services industry is preferable **Job Family Group:** Customer Service **Job Family:** Institutional Customer Service ... A Service Officer provides service support to...internal clients to ensure proper validation and execution of customer instructions. + Stay abreast of all CPB products,… more
- City of New York (New York, NY)
- …for OMB and be an agile problem solver providing a high-level of customer service to OMB staff. The analyst will contribute to improving IT operations and ... Service Desk Operations JOB TITLE: One (1) Assistant Analyst / Analyst CONTROL CODE: OTH-25-01 SUMMARY: The Mayor's...to ensure issues have been resolved and provide excellent customer service . DESIRED SKILLS: - Working foundational… more
- Insight Global (New York, NY)
- …Service Request and Problem Management. We are seeking folks who are customer service -oriented, high energy, professional, and eager to learn new ... the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365,...experience writing KBs, etc - Proven expertise with positive customer service skills and communication skills -… more
- Zurich NA (New York, NY)
- Underwriting Account Service Associate OR Underwriting Account Service Analyst 127756 Zurich North America is currently hiring an Underwriting Account ... Service Analyst to join our Life Sciences...Service Analyst to join our Life Sciences Underwriting team! The...Bachelor's degree and no prior experience in the Administrative, Customer Service , Financial Services, Risk Management, or… more
- Capgemini (New York, NY)
- **Job Title:** Service Management Consultant - ServiceNow Business Analyst **Location:** **Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City ... area; Atlanta, GA** **Travel:** 25% **Job Description:** The ServiceNow Business Analyst (BA) plays a critical role in bridging business needs with technical… more
- MTA (New York, NY)
- …of Work: 9AM to 5PM Staff Analyst Series TA EMPLOYEES MUST BE PERMANENT CIVIL SERVICE ASSOCIATE STAFF ANALYST , STAFF ANALYST I OR STAFF ANALYST II ... Staff Analyst /Transportation Planner Series - Operations Planning Job ID:...times, frequency, reliability, etc.). + Observing and reporting on service , including estimating train loads. + Preparing customer… more
- Capgemini (New York, NY)
- **Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst - CMDB/CSDM **Location:** Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New ... by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - ServiceNow Business Analyst -… more
- MTA (New York, NY)
- …systems combined. MTA strives to provide a safe and reliable commute, excellent customer service , and rewarding opportunities. Position Objective: The Financial ... Financial Analyst Levels I, II and III Job ID:...with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to… more
- Capgemini (New York, NY)
- **Job Title:** Senior Service Management Consultant - ServiceNow Business Analyst /SME - ServiceNow IT Workflow solutions **Location:** **Chicago, IL; Houston, ... US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - ServiceNow Business Analyst /SME -… more
- Capgemini (New York, NY)
- **Job Title:** Senior Senior Service Management Consultant - ServiceNow Business Analyst (SME) - Security, Risk, & Finance and Supply Chain **Location:** ... US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Senior Service Management Consultant - ServiceNow Business Analyst (SME) -… more
- City of New York (New York, NY)
- …Multi-civil title recruitment strategy: Open to candidates who are permanent in the civil service title of Staff Analyst and the comparable titles of Procurement ... collaborates closely with Bureau of Government Affairs, Bureau of Customer Support, and the Bureau of Communications to ensure...LIMITED TO: - Post - Open to Permanent Staff Analyst or other similar civil service titles… more
- MTA (New York, NY)
- Cybersecurity Analyst SOC Levels 3-5 Job ID: 9687 Business Unit: MTA Headquarters Location: New York, NY, United States Regular/Temporary: Regular Department: IT ... Security Date Posted: Sep 19, 2025 Description Job Information Job Title: Cybersecurity Analyst SOC Levels 3-5 Salary Range: Level 3: $95,929 - $127,050 Level 4:… more
- MTA (Brooklyn, NY)
- Transit Management Analyst Series Job ID: 12956 Business Unit: New York City Transit Location: Brooklyn, NY, United States Regular/Temporary: Regular Department: NYC ... Date Posted: Sep 11, 2025 Description Title: Transit Management Analyst Series First Date of Posting: 09/05/25 Last Date...due dates are met; handle correspondence and manage the Customer Relations Management system for all MOW subdivisions, which… more
- CUNY (New York, NY)
- …verbal and written communications skills. + Strong attention to details with a customer service focus. + Proficiency in Microsoft 365, including Teams, Word, ... HR Data and Reporting Analyst (Business Data & Reporting Analyst ...from FLSA. This job is in CUNY's Classified Civil Service . The full specification is available on our web… more
- City of New York (New York, NY)
- …Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency ... MOCS Director serves as the City Chief Procurement Officer. JOB DESCRIPTION: ANALYST MOCS team members operate in a fast-paced, collaborative, service -oriented… more
- City of New York (New York, NY)
- …Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency ... Chief Procurement Officer. MOCS team members operate in a collaborative, service -oriented environment, where flexibility and ability to achieve results are valued.… more
- City of New York (New York, NY)
- …any issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Vendor Management ... Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency… more
- City of New York (New York, NY)
- …issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking a Senior Analyst / Procurement Operations ... Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and...- Record user interaction and categorical data in designated customer services platforms, eg JIRA; - Propose updates to… more
- City of New York (New York, NY)
- …issues which inhibit task completion or the overall success of critical initiatives. Service Desk Operations is seeking Senior Analyst / Engagement Specialist. ... Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and...- Record user interaction and categorical data in designated customer services platforms, eg JIRA. - Draft content for… more