- TEKsystems (Austin, TX)
- Job Overview We are hiring for a benefits call center representative to join our team to support our members through answering inbound calls and ... assisting callers in utilizing their benefits . These benefits may include dental, vision, medical, life insurance, 401(k), and disability coverage. We're looking… more
- TEKsystems (Austin, TX)
- …Skills Customer service, Call center , healthcare, medical, Customer service call center , banking, personal loan, benefits , Employee benefits , ... Receiving inbound calls to assist callers in utilizing their benefits . These benefits may include dental, vision, medical, life insurance, 401(k), and… more
- Ascension Health (Austin, TX)
- **Details** + **Department:** High Volume Call Center Command Board + **Schedule:** **Full Time 3x12-Hour Shifts; 10:45a - 11:15p w/ rotating weekends & ... **Hospital:** Good Health Solutions + **Location:** 7701 Metropolis Drive Austin, Texas ** Benefits ** Paid time off (PTO) Various health insurance options & wellness… more
- Texas Health Action (Austin, TX)
- …about THA here: http://texashealthaction.org. THA is seeking a Bilingual Patient Support Center Representative (Hybrid) to answers phones for multiple clinic ... position is a hybrid role that will support the call center primarily but will also be...with diverse populations, including LGBTQ+ and other marginalized populations Benefits + Health Care Plan (Medical, Dental & Vision)… more
- Cardinal Health (Austin, TX)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
- CVS Health (Austin, TX)
- …CVS Core values in each interaction. **Required Qualifications:** + 1-3 years of call center and/or customer service experience. + Basic computer knowledge and ... Summary** CVS/Aetna has an opportunity available for a full-time **Customer Service Representative ** , aligned with the Behavioral Health team. This role provides… more
- The Cigna Group (Austin, TX)
- …we support patients with complex and critical health conditions. As a Customer Service Call Center Representative , you'll play a vital role in assisting ... + Answer outbound and inbound calls in a high-volume call center with professionalism, accuracy, and empathy....to work every day. + Medical, Dental & Vision benefits starting Day 1. + 18 days of Paid… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Customer. **Minimum Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations ... **SHIFT HOURS:** **7:00AM-3:30PM EST** Responsible for routine/basic inbound call , outbound call , email, and web...compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the… more
- TEKsystems (Austin, TX)
- …satisfaction through proactive support and problem-solving Qualifications + 2+ years of call center experience + Bilingual required: Korean, Mandarin, Cantonese, ... Now Hiring: Customer Services Representative Location: Remote in Austin ️Start Date:November 3,...Responsibilities + Advocate for members by resolving inquiries about benefits , eligibility, referrals, and claims + Deliver exceptional customer… more
- Sprinklr (Austin, TX)
- …social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, ... at the enterprise level. As an Enterprise Sales Development Representative (SDR,) you'll get to join a team of...Lead a new category of enterprise software that we call Unified-CXM. + Empower companies to deliver next generation,… more
- Molina Healthcare (Austin, TX)
- …members and pharmacies. * Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated. * Effectively communicates plan benefit ... pre-work up to case preparation. * Proactively identifies ways to improve pharmacy call center member relations. Required Qualifications * At least 1 year… more
- CVS Health (Austin, TX)
- …Our customers include members of our benefit plans, employers that offer benefits , doctors, hospitals, and other providers of healthcare. In this role, you ... create connections with our customers by helping with their benefits and claims to improve their health and well-being....ability to resolve customer issues the first time they call .** + **Quality and accuracy** of interactions with customers.… more
- R1 RCM (Austin, TX)
- **Location: Ascension Dell Children's Medical Center ** **Shift Hours: PRN - as needed, 48 hours required, 24 hours on call , additional shifts available** R1 is ... analytics, AI, intelligent automation, and workflow orchestration. As our **Customer Service Representative ** , you'll work to help our patients check into the… more
- Sharecare (Austin, TX)
- …Proactively educate caller on program benefits . + Meet or exceed established call center metrics, attendance standards and quality levels. + Use computer ... To learn more, visit www.sharecare.com . **Job Summary:** The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data,… more
- Molina Healthcare (Austin, TX)
- …**Required Qualifications** * At least 1 year of related experience, including call center or customer service experience, or equivalent experience combination ... * Adheres to pharmacy policies and procedures related to appropriate call resolution/transfer to internal departments as required. * Utilizes appropriate resources… more
- Molina Healthcare (Austin, TX)
- …exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * ... service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but… more
- Ryder System (Austin, TX)
- …professional with management experience who can ensure the most efficient call center operations while maintaining customer satisfaction. Ensure Employee ... mentorship, guidance, support, and performance feedback to direct reports (Tier 1 Call Center Representatives and Tier 2 Functional Specialist). Ensure contact… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and their families. + Assesses the needs of the caller to ensure first- call resolution of all presented needs. + Educates participants on specialty program ... and document all cases in the Case Management System (CMS). + Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. +… more
- Pfizer (Austin, TX)
- …makers within Health systems and/or their assigned accounts. In addition, this representative will also seek opportunities to compliantly gather customer and market ... effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights. +… more