- Forrester (Cambridge, MA)
- …and build an extraordinary future. **About This Role:** As a member of Forrester's digital customer success team, this individual is responsible for ... accuracy of customer data. + Collaborate with customer success (CS) and operations ...drive strategic decisions. + Surface actionable insights to improve digital customer touchpoints and operational efficiency, fostering… more
- Sanofi Group (Cambridge, MA)
- …sites, and sponsors of clinical trials. The Clinical Innovation team includes our digital biomarker strategy and operations team which focuses on establishing ... be responsible for ensuring the activation, selection, implementation, and success of a digital endpoint in a...operations in complex innovative and scientific setting + Customer facing skills, networking with different roles in and… more
- Iron Mountain (Boston, MA)
- …** Digital Solution Executive** Description: Iron Mountain (IRM) is seeking a Digital Solution Executive (SE) to provide customer -facing digital product ... Iron Mountain customer base, SEs are critical members of the Digital Business Unit. Key responsibilities include generating, qualifying and executing on leads to… more
- Generac Power Systems (Boston, MA)
- …of developing and executing successful digital strategies. + Expertise in digital customer experience + Demonstrated understanding of site merchandising and ... and UX design. This role will drive development of a comprehensive digital commerce strategy that enhances customer engagement, drives revenue growth,… more
- PagerDuty (Boston, MA)
- …revolutionize their digital operations . + Develop and implement customer success strategies aligned with business goals, focusing on maximizing ... PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the...operations . Data Analysis and Reporting: + Monitor key customer success metrics, identify trends, and use… more
- Santander US (Boston, MA)
- Digital Release Manager, Boston, MA Country: United States of America **Your Journey Starts Here:** Santander is a global leader and innovator in the financial ... a culture of engagement and a commitment to your success . An exciting journey awaits, if you are interested...for generating and communicating both the short-term and long-term digital agenda to the wider firm. They oversee the… more
- Evolv Technology (Waltham, MA)
- …toward completing? Within 3 months, you will: + Meet with customers, witness security operations , and gather and internalize customer feedback / pain points + ... The Elevator Pitch The Product Manager for Evolv's Digital Portfolio will lead all efforts related to...role requires establishing the product portfolio vision, identifying unmet customer needs, defining product requirements, guiding the R&D team… more
- Humana (Boston, MA)
- …healthcare experiences. Our brokerage business is poised to advance the industry in how digital can be used to drive customer acquisition in the Medicare ... Within this business area, we are aggressively driving new digital capabilities, new ways of working, and employing next-gen...include diversity of perspectives in a shared definition of success + Comfortable with ambiguity and abstraction, and is… more
- Sanofi Group (Cambridge, MA)
- …document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions + Reallocate resources ... **Job Title:** Digital Consumer Experience Strategy Lead **Location** : Cambridge,...teams to push the boundaries of what's possible. Your success will see your strategies being the lighthouse for… more
- Takeda Pharmaceuticals (Lexington, MA)
- …digital , technology, or technology marketing planning or technology operations -related functions. + Specific industry experience in healthcare and ... my knowledge. **Job Description** The **Senior Manager Omnichannel Launch Excellence, Medical Digital Engagement & Insights (Sr. Mgr., MDE&I)** requires a blend of… more
- Robert Half (Boston, MA)
- …Firms provide clients with consulting and managed solutions in finance, technology, operations , data, analytics, digital , legal, HR, governance, risk and ... JOB REQUISITION Boston Digital - Experience Platforms, Adobe & Martech (Adobe...our values of integrity, inclusion, innovation, and commitment to success . Imagining our work as a journey, we… more
- Takeda Pharmaceuticals (Cambridge, MA)
- …responsible for the execution of the sub-categories Agency of Record (AOR) and Digital Agency strategies in the region. The Regional Category Manager (RCM) plans and ... The Regional Category Manager for Agency of Record and Digital Agency will manage Agencies utilized by Takeda Brands...expertise for other supply and commercial arrangements as required. Success in the role will be measured by US… more
- Confluent (Boston, MA)
- …part of a core team focused on building and maintaining the backbone of our Customer Success operations -ensuring that our systems and processes support the ... flowing data to innovate and win in the modern digital world. We have a purpose that drives us...a Senior Business Systems Analyst (BSA) to support our Customer Success Group (CSG), including Customer… more
- Lumen (Boston, MA)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures our ... opportunities and engaging sales accordingly. **The Main Responsibilities** * Implement customer success plans using standardized journey templates to set… more
- Amazon (Boston, MA)
- …rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Q Customer Success Team (Q-CST) members leverage their deep knowledge of AWS ... partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an… more
- Wayfair (Boston, MA)
- …closely with STO leads across Category Management, Marketing, Merchandising, Operations and Storefront to identify opportunities for merchandising optimization and ... closely with merchandising teams on nuanced merchandising needed by customer type, category or platform. + Manage a team...unique perspectives make us stronger, smarter, and well-positioned for success . We value and rely on the collective voices… more
- Deloitte (Boston, MA)
- …relevant professional experience + 4+ years of experience in life sciences commercial operations , with a proven track record of success in incentive ... to include data and AI in areas such as: Customer engagement, Field Force excellence and operations ,...+ 4+ years of experience in life sciences commercial operations , with a proven track record of success… more
- Santander US (Revere, MA)
- …to elevate their banking experience and foster loyalty. * Engage customers through digital platforms to enhance customer interactions and educate them on ... Branch Operations Manager, Revere, MA Country: United States of...proactive approach to issue resolution. * Proficient in using digital tools and technology to enhance customer … more
- Wolters Kluwer (Waltham, MA)
- …and ongoing optimization of our ecommerce and informational websites. + Ensure digital journeys support customer decision-making across both Sales-assisted and ... Wolters Kluwer Tax & Accounting is seeking an **Associate Director of Marketing Operations ** to lead and optimize our global marketing operations function. This… more
- Meta (Boston, MA)
- …functions. 28. Experience in process management including creation, execution, and monitoring success . 29. Knowledge of digital business models and technology. ... **Summary:** Reality Labs is seeking an operations expert to join the Developer Support Engineering team, responsible for scaled technical developer support. As a… more