- Bank OZK (Little Rock, AR)
- … quality monitoring programs in our Bank's call center locations to ensure our customer service aligns with the highest industry standards. Leads a team of ... agent interactions, and implementing training and feedback initiatives to enhance service quality . Provides data-driven, actionable insights to both leadership… more
- Bank OZK (Little Rock, AR)
- …with procedures. + Recommends improvements to the policies and procedures that affect customer service . + Maintains good punctuality and attendance to work. + ... quality reviews and needs assessments to ensure quality standards and service requirements are met....in a fast-paced environment. + Ability to demonstrate effective customer service skills. + Ability to demonstrate… more
- Terumo Medical Corporation (Little Rock, AR)
- …**Knowledge, Skills and Abilities (KSA)** + Strong presentation, analytical and customer service skills complimented by an aggressive, solutions oriented ... Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high- quality medical devices used in a broad range of applications for… more
- Red River (Little Rock, AR)
- …management in the field full-time for the project's duration for any given customer . The overall mission of residency services is to place consultants with required ... subject matter expertise onsite with the customer . The customer will direct their day-to-day...services based on equipment purchases. + Build and maintain service credits for residency services that will enable customers… more
- Red River (Little Rock, AR)
- …to ensure a successful deployment. + Provide training and support to customer 'send-users, IT teams, and stakeholders on how to effectively utilize Microsoft 365 ... projects simultaneously, ensuring adherence to project timelines, budgets, and quality standards. Coordinate with cross-functional teams, communicate project progress,… more
- Bank OZK (Little Rock, AR)
- …a friendly and positive demeanor and anticipates needs, when appropriate, to exceed customer service expectations. + Ensures the front reception area is always ... for department members. + Creates security systems support tickets for system maintenance/ service issues. + Assists with shipping and receiving functions. + Provides… more
- Bank OZK (Little Rock, AR)
- …experts during planning and implementation phases of course design. + Provides customer service through clear communication skills, approachability, and working ... are designed on time at the highest level of quality . + Collaborates with technical writers and the Learning...the performance of essential job functions. + Follows Bank policy , procedures, and guidelines. Knowledge, Skills & Abilities +… more
- ASM Research, An Accenture Federal Services Company (Little Rock, AR)
- …+ Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization ... administration of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers.... management program or training team + Experience with customer service applications + Experience with metrics… more
- Entergy (Little Rock, AR)
- … service environment + CSS Senior: 10+ years experience within a customer service environment. Preferred: Quality monitoring experience within the ... every location in which the company has facilities. This policy applies to all terms and conditions of employment...position. **Job Segment:** QA, Quality Assurance, Inspector, Law, Quality , Technology, Customer Service ,… more
- ASM Research, An Accenture Federal Services Company (Little Rock, AR)
- … Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. + Supports customer to ... 0-2 years of Call center experience. 0-2 years of customer service or public relations experience. **Other...being provided by customers. + Strong commitment to providing quality service . + Ability to foster a… more
- Highmark Health (Little Rock, AR)
- …with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. + Strives to resolve ... the issue at hand. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering … more
- Entergy (Little Rock, AR)
- … service objectives as evaluated by standardized system-level cost, quality , and customer satisfaction measures. Tracks contract compliance, oversees ... policies and procedures such as exceptions to standard credit policy , transfers of funds between customer accounts,...Bachelor's Degree with a minimum of 7+ years of customer service or related business experience OR… more
- Humana (Little Rock, AR)
- …have or be willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- GE Aerospace (Little Rock, AR)
- …analysis investigations, and more + Impacts the team's ability to achieve service , quality , and timeliness of objectives + Demonstrates specialized depth ... our pride and purpose that affects the lives of millions around the world! The Quality Team Leader for Nacelles & Non-Destructive Evalution will lead a team of … more
- Bridgestone Americas (North Little Rock, AR)
- … tasks as required. Pay Range: $13.95 - $20.88 **Responsibilities** **Hybrid** **Role** + Customer service , sales, customer issue resolution- 75%. + Basic ... your future. We believe people can only provide superior service and quality to others when they...Diploma or equivalent. + Valid automobile driver's license. + Customer service and career growth mindset. +… more
- Walmart (North Little Rock, AR)
- …technicians communicating and developing interpersonal skills for providing safe and efficient customer service . Be an Expert Demonstrates knowledge of safety ... members experience in the TBC area and modeling high quality service and products developing influencing and...by implementing related action plans using the Open Door Policy : and applying these in executing business processes and… more
- Highmark Health (Little Rock, AR)
- …and/or regulatory reporting and/or proven teaching, training, and program management preferred. + Customer service skills + Excel, Microsoft Word and Power Point ... This job is responsible for the oversight and enhancement of all Service Excellence efforts including complaint, grievance, and internal investigations of patient… more
- Rock Region METRO (North Little Rock, AR)
- … policy compliance, uniform regulation, general appearance, physical condition, customer service , proper fare collection, general demeanor; documents daily ... resolution, provide information, carry out assignments and maintain high quality and timely transit service . ESSENTIAL FUNCTIONS:...in transit operations. + Principles and practices of good customer service . + Safe driving practices. +… more
- ARAMARK (Little Rock, AR)
- **Job Description** The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing ... daily reports. Maintain high standards of quality in food production, sanitation, and kitchen safety practices....food items, beverages, and + Add garnishments to ensure customer happiness and eye appeal + Coordinate and assist… more
- GE HealthCare (Little Rock, AR)
- …and Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality ... be the face of our life-changing products, you'll drive customer satisfaction through excellent service and you'll...and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy… more
