- GAP Solutions Inc (Tallahassee, FL)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...contract personnel. + Assist in implementing and maintaining the Quality Control Plan (QCP) and performance metrics. + Monitor… more
- GAP Solutions Inc (Tallahassee, FL)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... reports of criminal or suspicious activity. Jr. CSRs serve as frontline call handlers, responsible for responding to calls and web tips, recording information… more
- GAP Solutions Inc (Tallahassee, FL)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring...and other government stakeholders. + Develop, implement, and monitor Quality Control Plans (QCP) and performance metrics. + Coordinate… more
- Humana (Tallahassee, FL)
- …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- CenterWell (Tallahassee, FL)
- …At CenterWell, you'll have the opportunity to interact with members, provide professional advice, and enable positive outcomes in a growing organization and have ... assignments + Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under… more
- CenterWell (Tallahassee, FL)
- …At CenterWell, you'll have the opportunity to interact with members, provide professional advice, and enable positive outcomes in a growing organization and have ... assignments + Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under… more
- MyFlorida (Tallahassee, FL)
- QUALITY ASSURANCE RETIREMENT ANALYST II - 72002702 1 Date: Oct 21, 2025 The State Personnel System is an E-Verify employer. For more information click on our ... . Requisition No: 863690 Agency: Management Services Working Title: QUALITY ASSURANCE RETIREMENT ANALYST II - 72002702 1 Pay Plan:… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …training for BPO Quality Assurance personnel. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution. ... Responsible for the administration of the quality monitoring program and quality assurance...implementing test scripts for service rehearsal testing. + Maintains professional and technical knowledge in the field by reviewing… more
- Humana (Tallahassee, FL)
- …sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our ... Advancement team is searching for a Senior Strategy Advancement Professional focused on continuous improvement and optimization across omnichannel transformation… more
- Humana (Tallahassee, FL)
- …of our caring community and help us put health first** The Sales Support Professional 1 provides timely and effective sales administrative support to assist with the ... acquisition or retention of customers. The Sales Support Professional 1 work assignments are often straightforward and of...updates ( Launch my Group (LMG) + Attend Implementation call + Partner with and provide support to brokers… more
- MyFlorida (Tallahassee, FL)
- …administrative resource materials. + Strong ability to articulate thoughts in a precise and professional manner so that the call center needs are addressed and ... Florida. No telework option. JOB DESCRIPTION: This is a highly responsible, professional work requiring a substantial degree of independent activity to both oversee… more
- MyFlorida (Tallahassee, FL)
- …all calls requiring follow-up are resolved. + Conduct calls following the established Call Handling Procedures for professional demeanor at all times. + Complete ... vary based upon Pay Plans. GENERAL POSITION DESCRIPTION: This is a professional position. Responsibilities require the use of independent judgment, performing game… more
- Cardinal Health (Tallahassee, FL)
- …your work shift. Excellent phone and customer service skills with a focus on quality , empathy and first call resolution. + Previous experience working in a ... various communication channels including written communication, verbal communication, fax, call /phone, email, text, web, and other platforms. Place inbound orders… more
- Cardinal Health (Tallahassee, FL)
- …order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for ... interest in the speaker + Ability to handle high call volumes consistently throughout the workday that range in...order placement process + Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times… more
- MyFlorida (Tallahassee, FL)
- …transition is implemented. The MFC RN will participate in compensated after hours "on- call ". Travel to MFC homes is reimbursable per current Department of Health ... policies and procedures. This is a professional clinical nursing position for the Medical Foster Care...needs. Evaluates MFC parent strengths, skills, and needs for quality and safety in-home service provision under the MFC… more
- YesCare Corp (Tallahassee, FL)
- …provided by professional and paraprofessional staff. + Provide and ensure on- call services to support patient care needs. + Review and approve clinical ... choosing a career with YesCare, you are opting for professional growth, impactful work, and the chance to be...**Administrative Duties:** + Chair the Medical Audit Committee, ensuring quality standards are upheld. + Consult with community medical… more
- EFI Global (Tallahassee, FL)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and… more
- MyFlorida (Tallahassee, FL)
- …children and families statewide. What You Will Do: The Department's Office of Quality and Innovation seeks an energetic, collaborative professional to serve as ... MANAGER-60064987 Agency: Department of Children and Families Office: Office of Quality and Innovation Working Title: Project Manager Location: Tallahassee (DCF… more
- MyFlorida (Tallahassee, FL)
- …with DCF Salary Policies) DEPARTMENT OF CHILDREN AND FAMILIES OFFICE OF QUALITY AND INNOVATION WORKFORCE LEARNING AND DEVELOPMENT Open Competitive **This is an ... and Families' Workforce Learning and Development Team within the Office of Quality and Innovation seeks an energetic, highly organized, critical thinker with… more
- EFI Global (Tallahassee, FL)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected...round, you will receive an e-mail notification or phone call from a recruiter to schedule an initial … more
