- Conduent (Sandy, UT)
- …+ Provide daily updates to Major Incident Management Senior Manager and Director, Global Command Center . + Prepare and present ITIL metrics reports ... where individuality and participation is valued. **Duties:** + Manage the Global Command Center (GCC) supervisors (Server, Network, Storage, Major Incident… more
- Marriott (Salt Lake City, UT)
- …tasks. Completes projects or additional assignments as requested by the Support Manager . Support for other Marriott Products to include Business Applications, and ... years' experience in business application support in a call center environment, customer service, or hospitality industry. * High...for a break or other efforts scheduled with the Manager . * Assists other analysts as necessary with support… more
- Marriott (Salt Lake City, UT)
- …Management **JOB SUMMARY** Reporting to the Director, Product Management. The Product Manager II - CEC Contact Center Technology, supports the implementation ... direction and execution of optimal business solutions supporting the contact center technology platforms. Additionally, this position will coordinate closely with… more
- Marriott (Salt Lake City, UT)
- …Type** Management **JOB SUMMARY** This opportunity is part of Customer Engagement Center (CEC) Product Channel Team focused on solutions where our vision is ... We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response)...experience in working with NICE, Omilia or other call center SaaS solutions * Conducts user research to understand… more
- Marriott (Salt Lake City, UT)
- … environment. + Working knowledge of Avaya Call Management Systems, Session Manager , Communications Manager , Interaction Center , Workforce Optimization, ... includes but is not limited to the Avaya Call Center Technologies platform, Nice/Incontact CCaaS Platform, Voice Mail, Oracle...One-X Agent and Central Management, System Manager (SMGR) highly desired. + Working knowledge of various… more