- Mass Markets (Killeen, TX)
- …RESPONSIBILITIES Key Responsibilities + Lead and mentor a team of call center supervisors overseeing inbound and outbound operations . + Coach supervisors on ... partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial...+ Serve as a subject matter expert on client-specific operations . + Manage remote team members as needed. +… more
- Mass Markets (Killeen, TX)
- …day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ... industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager ...and has a strong work ethic. A background in call center operations management is… more
- Mass Markets (Killeen, TX)
- …trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations , drive performance, and ensure client ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (Killeen, TX)
- …of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ... ensure adherence to SLAs and KPIs. + Collaborate with operations , QA, and training teams to resolve issues. +...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... Customer Service Sales Supervisor I work closely with the Operations Manager , ensuring the overall adherence to...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- Mass Markets (Killeen, TX)
- … center . + Strong knowledge of QA methodologies, tools, and contact center operations . + Excellent analytical, coaching, and communication skills. + ... We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... Customer Service Sales Supervisor I work closely with the Operations Manager , ensuring the overall adherence to...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- Mass Markets (Killeen, TX)
- …who is a confident public speaker, personable, creative, dependable, and driven. Experience in call center operations or client services is a strong ... business services companies in the USA, with a strong call center footprint and operations ...+ Partner with remote HR teams and the HR Manager to address key HR issues and initiatives +… more
- Mass Markets (Killeen, TX)
- …of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ... + Escalate complex cases to the appropriate team or manager + Stay updated on products and processes by...environment Preferred (Not Required) + 1+ year incustomer service, call center , help desk, technical support, inside… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... answer customer questions + Escalate complex issues to the appropriate team or manager + Ensure first- call resolution through effective problem-solving + Stay… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... You'll manage candidate communications, coordinate interviews, and support HR operations through data entry and personnel file management. Key Responsibilities:… more