• Contact Center Operations

    Mass Markets (Killeen, TX)
    …success of a globally expanding, industry-leading organization. We are looking for a results-driven Contact Center Operations Supervisor to lead a team ... services companies in the USA, with a strong call center footprint and operations that extend across...Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets… more
    Mass Markets (09/03/25)
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  • Experienced Call Center Quality Assurance…

    Mass Markets (Killeen, TX)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact more
    Mass Markets (09/03/25)
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  • Contact Center Representative II…

    Mass Markets (Killeen, TX)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
    Mass Markets (09/25/25)
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  • Customer Service Supervisor I

    Mass Markets (Killeen, TX)
    …position. Candidates must be local and able to report to one of our physical contact center locations. To be considered for this role, you must complete a ... quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations ...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
    Mass Markets (10/10/25)
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  • Call Center Customer Service Manager

    Mass Markets (Killeen, TX)
    …organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer ... This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses,… more
    Mass Markets (10/09/25)
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  • Call Center Team Lead

    Mass Markets (Killeen, TX)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations ...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact more
    Mass Markets (10/10/25)
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  • Call Center Agent (Hiring Immediately)

    Mass Markets (Killeen, TX)
    …technical support, inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal work experience COMPENSATION ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
    Mass Markets (08/23/25)
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  • Bank Customer Service Representative

    Mass Markets (Killeen, TX)
    …offers on the job paid training. Compensation is commensurate with experience. Prior contact center or customer service experience is required. There are both ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
    Mass Markets (09/12/25)
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  • Inbound Customer Care Agent

    Mass Markets (Killeen, TX)
    …inside sales, back-office, chat, or administrative roles + Experience in a contact center or government-related work COMPENSATION DETAILS WANT AN EMPLOYER ... services companies in the USA, with a strong call center footprint and operations that extend across...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
    Mass Markets (10/13/25)
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  • Entry-Level Customer Service Agent (Full-Time)

    Mass Markets (Killeen, TX)
    …technical support, inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal work experience COMPENSATION ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
    Mass Markets (08/23/25)
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  • Entry-Level Phone Sales Agent (Full-Time)

    Mass Markets (Killeen, TX)
    …technical support, inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal work experience COMPENSATION ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
    Mass Markets (07/29/25)
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