- CRST (Nashville, TN)
- …into opportunities. We set the gold standard in transportation through safety, service excellence, and customer satisfaction. Our mission is simple: deliver ... Success?** **_Join CRST's Asset-Light (Flatbed) Division as a Senior Agent Development Manager and play a key role in...van, and brokerage solutions that deliver flexibility, speed, and service . Our model empowers our teams to drive real… more
- Piedmont Airlines (TN)
- …Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary ... aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70)… more
- Advance Financial (Johnson City, TN)
- …based off customer service -related measures + Identify and escalate customer calls with complex issues + Work cross -functionally with internal teams to ... First impressions are everything and we trust our Customer Care Agents to make great ones. They...education preferred) + 2+ years of experience in a service -related field (call center preferred) + Must show a… more
- Advance Financial (Lenoir City, TN)
- …based off customer service -related measures + Identify and escalate customer calls with complex issues + Work cross -functionally with internal teams to ... our products and services, take payments and offer outstanding customer support + Verify and update customer ...education preferred) + 2+ years of experience in a service -related field (call center preferred) + Must show a… more
- Concentrix (Nashville, TN)
- …calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and ... policies while meeting performance goals. + Respond to inbound customer and agent inquiries related to policy...+ Fluency in Spanish + 1 + years of customer service and 6 months sales experience… more
- Capital One (Nashville, TN)
- …our internal agent -facing products that enable us to provide excellent service to customers, and be asked to coordinate between stakeholders, engineering, and ... Senior Associate, Product Management: Velocity Black Agent Tools Product Management at Capital One is...while mitigating product risks + Transformational Leadership - Leads cross functional teams to solve customer problems… more
- Nordstrom (Nashville, TN)
- …Asset Protection Pillars: + Protect People by providing support for employee and customer safety. + Protect Physical Spaces by protecting our assets which include ... the same, however a typical day in the life of an Asset Protection Agent will likely include the following responsibilities: + Resolve theft by using good judgment… more
- The Cigna Group (Nashville, TN)
- …the company support those initiatives, we expect employees to: + Deliver extraordinary customer service by responding to the patients' questions or concerns in ... effectiveness, proficiency, and quality We seek dedicated, compassionate, and empathetic Customer Service Associate Representatives to join our team who… more
- Lumen (Nashville, TN)
- …realization, and change management). *Reengineer core processes (order to in service , escalation handling, field operations, and customer engagement) using ... you will be the operating backbone for our Public Sector Service Delivery organization. You'll lead the transformation portfolio-driving operating rhythm, KPI… more
- Drury Hotels (Pigeon Forge, TN)
- …leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service ... Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent , night audit or other positions as needed. Requires ability… more
- Deloitte (Nashville, TN)
- …solutions for large cross industry clients. They focus primarily on client service delivery but also drive sales activities and thought leadership in their area ... + Architect and implement end-to-end agentic systems that combine LLMs, multi- agent orchestration, enterprise data pipelines, and business applications - delivering… more
- Cayuse Holdings (Nashville, TN)
- …communication channels (eg, calls, Live Chat, email) and identify trends influencing customer satisfaction, agent productivity, and service efficiencies. + ... intelligence, reporting tools, data analytics, or a similar role, preferably supporting customer support or government service contracts. + Proven experience… more
- Coinbase (Nashville, TN)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most… more
- Coinbase (Nashville, TN)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- Anywhere Real Estate (Memphis, TN)
- …the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. + Technical- ability to ... with all parties involved in the transaction. + Prioritize service to the agent and all parties...our people-first culture,** which thrives on empowerment, innovation, and cross -company collaboration as we keep moving the world forward,… more
- Deloitte (Nashville, TN)
- …ideal candidate will be a dependable team player, collaborating with cross -functional teams to design, develop, and deploy advanced software solutions. Recruiting ... Outcome-Driven Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop engineering solutions that solve complex… more
- Kyndryl (Nashville, TN)
- …and consultative sales for large enterprise contact center transformations. + Guide cross -functional consultants to design and implement customer experience (CX) ... cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. +… more
- EDB (Nashville, TN)
- …a value creation organization by delivering exceptional experiences that enhance customer loyalty and satisfaction. + Collaborate cross -functionally to align ... our global support organization. This role requires a visionary leader and change- agent who can drive transformative initiatives to position the support organization… more
- Anywhere Real Estate (Memphis, TN)
- …years previous supervisory experience strongly preferred. + Prior Real Estate and customer service experience strongly preferred. + Ability to provide feedback ... manner + Working closely with marketing/field leadership to build agent awareness and understanding of services as well as...first approach. Ability to coach team on providing exceptional customer service throughout the transaction process. +… more
- Coinbase (Nashville, TN)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... Attendance is expected and fully supported. * *Team*- The Agent Productivity Tools (APT) team is a vital part...efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, with greater… more
