- First Horizon Bank (Knoxville, TN)
- …First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. ... through Friday 8:00AM to 6:00PM with the occasional Saturday **Summary:** The Customer Solution representative will be the escalation point to solve complex problems… more
- CRST (Nashville, TN)
- **Description** **Ready to Drive Success?** **_Join CRST's Asset-Light (Flatbed) Division as a Senior Agent Development Manager and play a key role in expanding ... companies. We specialize in flatbed, dry van, and brokerage solutions that deliver flexibility, speed, and service. Our model...drive real impact-without the overhead of assets. As a Senior Agent Development Manager, you'll source, recruit,… more
- Capital One (Nashville, TN)
- Senior Associate, Product Management: Velocity Black Agent Tools Product Management at Capital One is a booming, vibrant craft that requires reimagining the ... will have the opportunity to work on our internal agent -facing products that enable us to provide excellent service...+ Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions… more
- Pegasystems (Nashville, TN)
- … Consulting team, where individual contributors drive revenue growth through intelligent customer engagement solutions . As a Senior Manager, you'll ... Senior Manager of Specialist Solutions Consulting...customer engagement engines, personalization strategies, and real-time decisioning solutions . Your role will blend coaching, commercial acumen, and… more
- Coinbase (Nashville, TN)
- …Attendance is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) ... integration and customization of SaaS platforms and in-house applications to deliver seamless customer and agent experiences. * Partner with Product and CX to… more
- Deloitte (Nashville, TN)
- …engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. ... These solutions are powered by engineering for business advantage, transforming...Architect and implement end-to-end agentic systems that combine LLMs, multi- agent orchestration, enterprise data pipelines, and business applications -… more
- TTEC (Nashville, TN)
- …real-time voice processing, and scalable cloud infrastructure to deliver transformative customer experience solutions . You'll report to the Director, Application ... potential has a place here with TTEC's award-winning employment experience. As a Senior AI/Voice Application Engineer working Hybrid in Denver, you'll be a part of… more
- CBRE (Nashville, TN)
- Senior Transaction Manager Job ID 246578 Posted 12-Nov-2025 Service line Advisory Segment Role type Full-time Areas of Interest Transaction Management Location(s) ... States of America **About the Role:** As a CBRE Senior Transaction Manager, you will be responsible for managing...of surplus space through subleasing. + Act as landlord/seller agent and tenant/buyer agent for high-profile clients.… more
- Cayuse Holdings (Nashville, TN)
- …evidence-based decision-making. + Collaborate with technical teams to integrate reporting solutions with the Customer Support Center's technology stack, ... **Overview** The Senior Reporting & Analytics Lead will leverage data...(eg, calls, Live Chat, email) and identify trends influencing customer satisfaction, agent productivity, and service efficiencies.… more
- Lumen (Nashville, TN)
- …as we digitally connect the world and shape the future. **The Role** As a Senior Manager Coach within the Lumen Transformation Office, you will play a critical role ... the network with cloud-native technologies for scalable, agile, and customer -centric digital services). Reporting into the Transformation Leadership Team, this… more
- Humana (Nashville, TN)
- …+ Design, development, and deployment of AI-powered solutions to automate agent workflows, enhance customer engagement, and improve operational efficiency. + ... is accelerating its transformation into an AI-enabled enterprise, and we are seeking a Senior Full Stack Engineer to join our AI Enablement Team. In this role, you… more
- Cisco (Nashville, TN)
- …analyze the evolving AI security landscape, anticipate industry trends, and identify customer challenges around AI model deployment in security workflows. You will ... in purpose-built security AI models, collaborate with sales, campaign, and customer success teams, and drive product visibility, adoption, and design partnerships… more
- Cardinal Health (Nashville, TN)
- …and ensures that special requirements are included in an order. **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is ... 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible… more
- Deloitte (Nashville, TN)
- …engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. ... These solutions are powered by engineering for business advantage, transforming...Architect and implement end-to-end agentic systems that combine LLMs, multi- agent orchestration, enterprise data pipelines, and business applications -… more
- EDB (Nashville, TN)
- …and KPIs to measure success, drive continuous improvement, and report performance to senior leadership. + ** Customer Experience:** + Transform support into a ... Hands-on experience with support platforms, including managing contact center technology and customer interaction solutions . + Proven track record of managing… more
- HCA Healthcare (Nashville, TN)
- …relationships and requirements for all vendor delivered and in-house developed and implemented solutions serving the HBM service line. This manager will serve as a ... ITG stakeholders and business stakeholders to ensure adoption of existing enterprise solutions and, when necessary, bring on new enterprise scalable solutions .… more
- Highmark Health (Nashville, TN)
- …+ Provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners. + Mentor colleagues with less experience ... and reporting tools. + Use broad experience and technical knowledge to propose solutions to complex business problems. + Take the lead in driving the implementation… more
- Cognizant (Nashville, TN)
- …publish agent catalogues across telecom and other verticals. . ** Customer Focus:** Ensure technology initiatives enhance customer experience. **Required ... Cognizant Technology Solutions is currently seeking a highly skilled **Chief...Qualifications:** . 15+ years of experience in senior leadership roles of complex solutioning experience with broad… more
- HCA Healthcare (Nashville, TN)
- …to HealthTrust members. The HealthTrust energy group acts as a "buyer's agent " for healthcare members in the negotiation of market-based energy commodity agreements. ... & organizing, strategic decision making, organizational development, continuous learning, customer relations and strong work standards. Responsibilities also include… more
- Eaton Corporation (Nashville, TN)
- …to ensure the effective allocation of company resources and assets. * Advise senior management of customer and competitive developments that impact sales growth ... profit and growth goals while continually improving quality and customer service levels. You will be responsible for the...define sales strategies and go to market of the solutions offered. **Essential Functions:** * Act a sales and… more