- Citigroup (Johnson City, TN)
- The Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited ... defined options, understanding the consequences of each. **Responsibilities:** + Performs Collections Specialist 3 duties plus: Uses advanced negotiation skills… more
- Mass Markets (TN)
- …Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, ... We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our team. This role is critical...Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT). + Knowledge of BPO processes… more