- Mass Markets (Killeen, TX)
- …industry. We are seeking a results-driven Operations Manager to oversee the daily management and development of call center supervisors and ensure the ... HR, IT, and Training + Hire, coach, and manage call center staff, including performance management...and execute on departmental initiatives. + Proven experience managing call center operations and sales… more
- Mass Markets (Killeen, TX)
- …organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations ...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Killeen, TX)
- …is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional ... or older + High school diploma or equivalent + 2+ years of experience in call center operations management + Strong data entry and computer skills +… more
- Humana (Austin, TX)
- …knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project Management Experience **Additional Information** ... **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more
- Mass Markets (Killeen, TX)
- …and locations throughout the organization. REQUIRED QUALIFICATIONS + Minimum 5 years of call center management experience. + Associate's degree or equivalent ... Lead and mentor a team of call center supervisors overseeing inbound and outbound operations ....service targets. + Deep understanding of call center tools, KPIs, and SLA management . +… more
- DXC Technology (Austin, TX)
- …Job Functions:** + Oversees the day-to-day operations of the customer support center operations . + Conveys customer feedback to product development staff in ... and services are met. Schedules staff to adequately handle call volume at any point in time. Monitors progress...or more years of customer service or other contact center operations experience + Five or more… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... partner in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (TX)
- …will have strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations . To be considered for this role, ... Call Resolution (FCR). + In-depth knowledge of call center operations , processes, and...and best practices. + Proficiency in call center software, CRM systems, and workforce management … more
- Molina Healthcare (San Antonio, TX)
- …the severity of illness and the site of service. **Knowledge/Skills/Abilities** * Provides management and oversight for operational teams that support one or more of ... the following activities: care review/utilization management (prior authorizations, inpatient/outpatient medical necessity, etc.), case management , transition of… more
- Mass Markets (Killeen, TX)
- …ideal for individuals with prior experience in customer service leadership, supervision, or call center management . You'll be responsible for the ... Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies...Minimum of 3 years of total call center experience or 1 year in a management… more
- Savers | Value Village (El Paso, TX)
- …directing 5-15 Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of outbound, inbound, ... ** Call Center Supervisor** **Candidates** **must be... technologies such as dialer, IVR, ACD, and workforce management + High level organizational skills and attention to… more
- Mass Markets (Killeen, TX)
- …throughout the organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in a management role. + Associate's degree or ... + Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). + Experience with call center tools and KPI/SLA management . + Conflict resolution… more
- Pearl Interactive Network (El Paso, TX)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... preparation for **future operations ** . If you're an experienced contact ...met. + Ensure agents understand and comply with all call center objectives, key performance standards, and… more
- Mass Markets (Killeen, TX)
- …established ourselves as a trusted partner in the industry. We are looking for call center representatives to support inbound customer service, help desk, and ... We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management . To be considered for this position, you… more
- Mass Markets (Killeen, TX)
- …have established ourselves as a trusted partner in the industry. We are looking for call center agents to support inbound and outbound customer service and sales ... We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management . To be considered for this position, you… more
- MD Anderson Cancer Center (Houston, TX)
- …experience in an emergency center , dispatch, facilities or physical plant call center . *OTHER:* Required: Must pass pre-employment skills test as required ... way radio or some form dispatch communication, experience with emergency management . Monitors and responds to institutional emergency situations including alarms,… more
- Cognizant (Austin, TX)
- **Healthcare Call Center Manager** **HYBRID - Winston Salem, NC** **Overview:** Our Cognizant leadership team working with Clients is currently seeking Ops ... MS Excel and a background in Medicare Enrollment Healthcare Call Center and IVR is a plus....agents including support staff and manage end to end operations starting with Hiring, Training, Operations , Quality… more
- Mass Markets (Killeen, TX)
- …have established ourselves as a trusted partner in the industry. We are seeking call center agents to support inbound customer service, help desk, and ... We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management . To be considered for this position, you… more
- Mass Markets (Killeen, TX)
- …ourselves as a trusted partner in the industry. We're seeking enthusiastic and dependable Call Center Agents to support a variety of inbound and outbound ... and clear advancement paths such as Supervisor, Trainer and Operations Management ensure your growth and success....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Killeen, TX)
- …offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management . - POSITION RESPONSIBILITIES WHAT DOES SOMEONE ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more