- Mass Markets (Killeen, TX)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... with client standards, and drive continuous improvement in service quality . To be considered for this role, you must...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Woodforest National Bank (The Woodlands, TX)
- …the coordination and facilitation of call calibration sessions for call center staff. Key Responsibilities: . As a Quality Assurance Specialist I, ... Qualifications/Experience: . 1 years' experience providing quality assurance analysis in a similar contact center ...Negligible amount of travel expected. Working Conditions: . Professional call center environment with extensive use of… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Mass Markets (TX)
- …to join our team. This role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be ... for detail, strong communication skills, and a passion for quality assurance within a BPO environment. To...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Prime Healthcare (Weslaco, TX)
- …Us! (https://careers-primehealthcare.icims.com/jobs/205327/coordinator--performance-improvement--%28rn%29 quality - assurance ... Overview Join the Quality Assurance Department and become part...of dedicated professionals committed to our core values of quality , compassion, and community! Knapp Medical Center ,… more
- Mass Markets (Killeen, TX)
- …SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and public sector clients. Managers ... and possess a strong work ethic. A background in call center operations management is required, and... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Killeen, TX)
- …a trusted partner in the industry. Our team is looking for a highly skilled call center customer service manager who can motivate sales and service supervisors ... service levels, deliver specific sales objectives and support the call center in all facets. Candidates for... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Savers | Value Village (El Paso, TX)
- … call center operations in the areas of outbound, inbound, quality assurance , customer/donor services, or other related operational activity. The Call ... team members + In conjunction with Quality Assurance , ensures adherence to departmental and/or call /service... Assurance , ensures adherence to departmental and/or call /service center policies, procedures, and practices +… more
- Houston Methodist (Houston, TX)
- The Laboratory Quality Assurance Specialist develops, maintains, and monitors the quality management system for Laboratory Services. Responsibilities include ... care testing sites. Facilitates an annual assessment of the Quality Assurance program for the laboratory. **PEOPLE...+ Business professional No + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more
- Houston Methodist (The Woodlands, TX)
- …of medical equipment and instruments + Skill in developing and maintaining clinical quality assurance to maintain accurate medical records + Demonstrate a ... improving department scores for patient satisfaction through peer-to-peer accountability. ** QUALITY /SAFETY ESSENTIAL FUNCTIONS** + Prepares treatment rooms for examination… more
- Bank of America (Addison, TX)
- …high customer service excellence utilizingrelationship-buildingand problem-resolution skills in a call center environment. + Exceeds monthly efficiency ... objectives and maintains high call quality standards. Required to navigate and...process improvements to address and resolve issues + Provides quality assurance review and testing on operating… more
- Prime Healthcare (Weslaco, TX)
- …Coordinator.- Assist with collection, formulation and tracking of emergency and trauma quality assurance , quality improvement indicators.- May also be ... of dedicated professionals committed to our core values of quality , compassion, and community! Knapp Medical Center ,...employing more than 450 people. For more information, please call ### or visit www.KnappMed.org Company is an equal… more
- Two95 International Inc. (El Paso, TX)
- …in relationship to benchmark data relative to forecasting, staffing, quality assurance , training, call center technology, etc. 9. Prepare, deliver, ... , staffing and/or program initiatives. + Effectively manages in a fast paced call center environment with multiple teams. + Leads cross-functional activities and… more
- Houston Methodist (Houston, TX)
- …risk and identify and capture potential revenue opportunities. This position performs quality assurance , detailed claims analysis and medical record reviews of ... claims are being billed to patients and third-party payers. Performs quality assurance . **GROWTH/INNOVATION ESSENTIAL FUNCTIONS** + Proactively stays up-to-date… more
- Houston Methodist (Houston, TX)
- …? Uses appropriate transporting techniques for clean or soiled linen and assists with quality assurance by examining, identifying and rejecting poor quality ... + Performs efficient room cleaning processes ensuring timely patient admissions ** QUALITY /SAFETY ESSENTIAL FUNCTIONS** + Follows department process for room cleaning… more
- MD Anderson Cancer Center (Houston, TX)
- …for independent and proficient operation of all assigned MR equipment including quality assurance activities and collaborating with appropriate parties to ... of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation,...operation of a magnetic resonance (MR) scanner to provide quality images of patients for diagnostic purposes and performs… more
- MD Anderson Cancer Center (Spring, TX)
- …for independent and proficient operation of all assigned MR equipment including quality assurance activities and collaborating with appropriate parties to ... of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation,...operation of a magnetic resonance (MR) scanner to provide quality images of patients for diagnostic purposes and performs… more
- MD Anderson Cancer Center (Houston, TX)
- …operation of all assigned nuclear medicine & hot lab equipment including quality assurance activities and collaborating with appropriate parties to resolve ... of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation,...alternative shift coverage, emergency "ride out team" and rotational call coverage etc., as needed/assigned. 9. Travel to off-site… more