- Texas Health and Human Services Commission (Austin, TX)
- …candidate to fill the position of a Manger V within the Contract Operations, Contract Quality Assurance & Training (CQAT) Team. AES strives to achieve its goals ... and other agency divisions. (50%) EJF#2: Manages and oversees quality assurance and staff training activities and...disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at… more
- Harris Health System (Houston, TX)
- …excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health ... disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center ) and Lyndon B. Johnson Hospital (Level 3 Trauma Center ) anchor… more
- Harris Health System (Houston, TX)
- …excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health ... disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center ) and Lyndon B. Johnson Hospital (Level 3 Trauma Center ) anchor… more
- Harris Health System (Houston, TX)
- …excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health ... disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center ) and Lyndon B. Johnson Hospital (Level 3 Trauma Center ) anchor… more
- Harris Health System (Houston, TX)
- …excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health ... disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center ) and Lyndon B. Johnson Hospital (Level 3 Trauma Center ) anchor… more
- Regency Integrated Health Services (Longview, TX)
- …and evaluation of the agency via Quarterly Record Review, or the quality Assurance / Improvement Program. PHYSICAL REQUIREMENTS Sight and hearing sufficient ... Job Details Job Location Longview Hill Nursing and Rehabilitation Center - Longview, TX Position Type PRN Description The Occupational Therapist (OT) conducts… more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts....in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll...everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to… more
- Pearl Interactive Network (El Paso, TX)
- …Analyst** to help monitor, evaluate, and enhance performance across our contact center operations. The ** Quality Assurance Analyst (QAA)** is responsible ... and ensure alignment with overall objectives. + Serve as a point of contact for quality assurance issues within the program, providing expertise and guidance… more
- Mass Markets (Killeen, TX)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (TX)
- …as a trusted partner in the industry. We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our team. This role is critical in ... for detail, strong communication skills, and a passion for quality assurance within a BPO environment. To...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- ALBEMARLE (Houston, TX)
- …and/or participate on peer reviews at each stage gate of APP to provide quality assurance of deliverables moving forward. + Facilitate Value Engineering & "Value ... planet. **Job Description** **Job Description** Albemarle is seeking a Capital Project Assurance Engineer to help manage a program of capital project assurance… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** ... Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or...+ Demonstrated ability to contribute to quality assurance program creation or execution. +… more
- Mass Markets (Killeen, TX)
- …from a call center + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual and team results to identify ... Work with other departments in the organization, such as quality assurance , training, IT, and recruiting. +...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- …remind them of upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction, compliance with treatment ... gathering of information, updating and maintaining the departments' database for the Contact Center . + Ensure the confidentiality of all patients, applications,… more
- Bank of America (Addison, TX)
- KYC Contact Center Proficiency Coach - Consumer AML Ops - Bilingual Spanish Required Addison, Texas **To proceed with your application, you must be at least 18 ... Relevant Laws, Rules, and Regulations + Problem Solving + Process Management + Quality Assurance + Research + Risk Management + Business Operations Management… more
- Woodforest National Bank (The Woodlands, TX)
- …5 years' experience providing quality assurance analysis in a similar contact center environment required. . 1 years' experience in a leadership role ... of the largest employee-owned banks in the country! The Quality Assurance Specialist II is responsible for... center staff. Key Responsibilities: . As a Quality Assurance Specialist II, the incumbent is… more
- Mass Markets (Killeen, TX)
- …This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, ... updates and key messages effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting + Design and audit … more
- Mass Markets (Killeen, TX)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... updates and key initiatives clearly and effectively. + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting. + Lead quality … more
- Mass Markets (Killeen, TX)
- …departments such as QA, Training, IT, and Recruiting. + Implement and audit quality assurance strategies to maintain service excellence. + Manage hiring, ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
