- Mass Markets (Killeen, TX)
- …+ Responsible for hiring, coaching and terminating call center employees + Be a subject matter expert on your client's business + Manage remote employees ... Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Mass Markets (Killeen, TX)
- …+ Support hiring, onboarding, and disciplinary actions as needed. + Serve as a subject matter expert on client-specific processes and expectations. CANDIDATE ... and able to report to one of our physical contact center locations. To be considered for...and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I… more
- Public Storage (Plano, TX)
- …software to automate and streamline forecasting and scheduling processes. + Serve as subject matter expert and lead process improvements related to ... are seeking a highly skilled and experienced Workforce Management Supervisor to join our dynamic call center ...analysis, and schedule generation to support internal and outsourced contact center operations. + Supervise and coach… more
- Mass Markets (Killeen, TX)
- …performance management. + Manage remote employees as needed. + Serve as a subject matter expert on client-specific operations. CANDIDATE QUALIFICATIONS ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (Killeen, TX)
- …coaching, and termination processes for call center staff + Serve as a subject matter expert on client-specific operations + Manage remote employees as ... This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses,… more
- MD Anderson Cancer Center (Houston, TX)
- …building and utility equipment, respond to customer calls, provide support to emergencies, subject matter expert , provide leadership and critical thinking. ... JOB SPECIFIC COMPETENCIES Maintain, Repair, Troubleshoot - Subject Matter Expert Lead or...and installations are compliant. Functions as a point of contact for vendors. Prepares and submits reports. Participates in… more
- Entergy (The Woodlands, TX)
- …incident response, and process improvement capabilities. This role will serve as a subject matter expert , guiding and mentoring junior analysts, and ... The Consolidated Security Operations Center (CSOC) Senior Analyst will report to the Supervisor of CSOC responsible for providing advanced security analysis,… more
- MD Anderson Cancer Center (Houston, TX)
- …skills. *SUMMARY * The purpose of a Senior Plumber position is to act as a subject matter expert and to provide journeyman level skilled plumbing work in ... ensure repairs and installations are compliant. Functions as a point of contact for vendors. Prepares and submits reports. Participates in process improvement… more
- Quality Technology Services, LLC (Wilmer, TX)
- …in the preparation of and implementation of an effective operating budget. Confer with subject matter experts ( SME 'S) to find resolution to operational ... The Supervisor , Critical Operations is responsible for the supervision,...addition, this person must assist customers on the Data Center floor with their requests, assist with customer installs,… more
- Xcel Energy (Amarillo, TX)
- …$$109,300 - $152,766 plus 12% Annual Incentive Plan** Viewed as the technical engineer or subject matter expert for the organization in the application of ... **Essential Responsibilities:** + Under the direction of higher-level engineer or supervisor : performs model development, modeling reviews, design, and analysis of… more
- DHL Express, Inc. (Houston, TX)
- …employees and customer matters + Assist agents with questions/training as needed by acting as a subject matter expert for the QH Backline 1 team and by ... YOUR career with DHL today ** Our National Billing Center has an immediate career opportunity for a qualified...Refunds + Raise check void forms and submit to supervisor + Facilitate resolution of raised customer complaints through… more
- Kelly Services (Dallas, TX)
- …direct reports and the position will serve as the point of contact and subject matter expert on all food safety and quality topics assigned. **JOB ... of department functions. + Performs other duties as assigned. ** SUPERVISOR RESPONSIBILITIES:** + Supervise, develop, provide feedback, and coach employees.… more