- Baylor Scott & White Health (Dallas, TX)
- …CX measurement. **Insight Generation:** + Analyze VoC customer experience feedback data to derive actionable insights and recommendations for improving ... insights that shape organizational strategy and elevate the customer experience . You'll lead the analysis of.... You'll lead the analysis of qualitative and quantitative customer experience feedback data across VoC… more
- Chewy (Richardson, TX)
- …You'll Need** + 6+ years of experience in program/project management and/or customer analytics, with direct VoC program experience preferred. + Strong ... **Senior Program Manager & Data Scientist, Voice of the Customer ( VoC )** to lead and drive one...deep analytical expertise. You will not only improve the customer experience through strategic partnerships, escalation handling,… more
- The Hertz Corporation (Austin, TX)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience -where ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive… more
- ARAMARK (Dallas, TX)
- …a quarterly marketing calendar that adapts to real-time trends, business shifts, and customer insights . + Use data to optimize ongoing initiatives and inform ... plans and ensure high-quality, timely delivery across all touchpoints. **Voice of the Customer ( VOC ) Strategy** + Develop and own a site-specific VOC… more
- Huntington National Bank (Addison, TX)
- … in market segmentation including sizing, pricing, competitive landscape, channel analysis and VOC (voice of customer ) + Readiness to roll-up-your sleeves + ... in market segmentation including sizing, pricing, competitive landscape, channel analysis and VOC (voice of customer ) Strong analytical and problems solving… more
- Wolters Kluwer (Coppell, TX)
- …initiatives and manage complex projects. + Strong experience in customer engagement and translating insights into product strategy. + Demonstrated ... Thinking- Ability to align product initiatives with business goals. + Customer -Centric Mindset - Experience in VOC activities and customer engagement.… more
- Resideo (Austin, TX)
- …& VOC Initiatives** - Conduct **market research** to identify customer needs, competitive dynamics, and market trends. **Gather and prioritize market ... requirements** through **Voice of Customer ( VOC ) initiatives** to inform product strategy...with the ability to build relationships and gather actionable insights . + Experience in **security video solutions**… more
- NRG Energy, Inc. (Houston, TX)
- …operational efficiency. This role will be instrumental in enhancing both the customer and agent experience , while driving measurable improvements in containment, ... journey and empower agents with real-time tools and insights . + Partner with IT, operations, and vendor teams... customer journey mapping and voice of the customer ( VoC ) programs. . Familiarity with data… more
- ITW (Fort Worth, TX)
- …customers' current and future needs. + Captures and translates Voice of Customer ( VOC ) and market trends into incremental, differentiated product ... best-in-class margins and returns in markets where highly innovative, customer -focused solutions are required. ITW's approximately 45,000 dedicated colleagues around… more
- Coinbase (Austin, TX)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide ... the intersection of product and support to transform the customer experience . We're hiring a Senior Program...and operationalize a long-term strategy for risk based on customer feedback and VOC , including engagement models,… more
- Wolters Kluwer (Coppell, TX)
- …-focused Senior Product Manager to drive the product strategy, roadmap, delivery, customer experience and market success of our Tax Solutions portfolio. ... ideal for a savvy product leader with strong SaaS experience , AI-curiosity, and Go-to-Market, who understands how to drive... Customer , Usage & Data Insight + Lead customer discovery, user research, and VOC (Voice… more
- CenterWell (Austin, TX)
- …partners to prioritize features that drive value. + Value Creation: Translate customer insights and business needs into requirements, ensuring measurable ... interfaced vendors to ensure interoperability and a seamless end-user experience . + Customer & Clinical Voice: Lead...Customer & Clinical Voice: Lead structured Voice of Customer ( VoC ) activities, synthesizing input from patients,… more
- Sysco (Houston, TX)
- …) and develop insights . Develop and enhance the digital customer experience through conceptual designs, proof-of-concepts (POC), experiments, and development ... and vision with an eye towards balancing productivity and customer experience . + Lead the product team...overall trends in the food distribution industry, using these insights to shape our digital product strategy. + Work… more
- Honeywell (Houston, TX)
- …enhance product strategies, ensuring alignment with business goals. + Utilize Voice of the Customer ( VOC ) insights for continuous discovery to identify and ... areas through strategic leadership and data-driven decision-making. You will leverage insights from customers and competitive market intelligence to drive organic… more
- Sharecare (Austin, TX)
- …for creating client profile, Quarterly Business Reviews and gathering Voice of the Customer ( VOC ) through NPS (Net Promoter Score) and quarterly health checks. ... or equivalent work experience in a business development, account management, or customer support role in software or financial services + At least 3-5 years of… more
- ITW (Austin, TX)
- …the Professional Automotive Aftermarket channel. This role** **will lead Voice-of- Customer ( VOC ) initiatives to identify market insights and trends and turn ... and** **achieve Business Unit objectives.** **ESSENTIAL DUTIES AND RESPONSIBILITIES** + ** Customer Intimacy:** Gain strong understanding of voice of customer … more
- Academy Sports + Outdoors (Katy, TX)
- …+ Knowledge of/ experience with Journey Mapping and Voice of the Customer ( VOC ) a plus Responsibilities: + Exhibit analytical problem-solving skills with ... and a passion for digital analytics and working with data + Experience with retail, data mining and relational database concepts + Excellent problem-solving… more
- GE Vernova (Houston, TX)
- …with better tools. **Job Description** **What you'll do (Job Responsibilities)** * Ensure VOC (Voice of Customer ) data quality and migration into new platforms. ... Collaborate with sales, commercial, and product management teams to deliver business insights . * Assist with completion of in-progress platform builds if final… more