- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a...and service excellence. + Provide leadership in customer service best practices and escalation… more
- AireSpring (Dallas, TX)
- …"Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Summary: The Customer Success Service Manager is responsible for ensuring client ... the main point of contact along with a Platinum Customer Success Manager for clients post-sale, working...Customer -centric mindset with a passion for delivering exceptional service . + Analytical and strategic thinking skills. + Proactive,… more
- Enverus (Dallas, TX)
- Customer Success Manager Why YOU want...to promote partnership in evaluating and presenting product / service portfolio expansion with the customer (s) ... to more than 6,000 customers in 50 countries. The Customer Success Manager will champion the ...individuals accountable for problem resolution is expected, as is, escalation to senior members of the management team when… more
- Confluent (Austin, TX)
- …business relationship with Confluent + Experience with the sales discovery process and customer service escalation models + Experience running Executive ... This role is offered to active duty service members who are enrolled in the Skillbridge...Platform. Data Connects Us. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a… more
- Golden State Foods (Frisco, TX)
- …business environment. + Travel Requirements: Willingness to travel 20% within designated region. LocationUS-TX-Frisco Job ID 2024-20537 Category Customer Service ... Lead and manage key strategic initiatives aimed at improving customer experience, operational efficiency, and product/ service delivery.... expectations. + Act as the main point of escalation for customer issues, working to resolve… more
- Comerica (Dallas, TX)
- Job Description Product Manager IV Responsible for ensuring assigned product(s) is relevant, sold properly, and is managed to a positive customer experience as ... product(s) through research (internal and external), discovery, validation and customer interactions and presentations, white papers, etc. Define market problems… more
- Amazon (Dallas, TX)
- …Support Services (ES2) team is hiring a passionate, results-oriented Principal Technical Program Manager (TPM) who will create a program to define and own our ... internal communications strategy related to our critical incident, escalation and communications processes. As a TPM in ES2, you will lead a central program,… more
- CyrusOne (Dallas, TX)
- The Manager , Global Physical Security Systems & Service Delivery is a key leadership role responsible for guiding a high-performing global security service ... customer experience through programs that reduce downtime and optimize service responsiveness. This Manager will oversee the installation, maintenance, and… more
- Lumen (Austin, TX)
- …a Candidate** **Required:** + Bachelor's Degree or 5+ years of related experience + Customer service , problem solving and analytical skills + Verbal, written and ... submitting orders to Order entry and provisioning. + Provide timely response to customer and service delivery inquiries. + Pro-actively manages the customer… more
- Tarleton State University (Stephenville, TX)
- … expectations. User Experience & Support Excellence + Fosters a culture of customer service excellence, ensuring a positive and productive user experience. + ... Job Title Service Desk Manager Agency Tarleton State University...Acts as an escalation point for complex or high-priority support issues. + Gathers… more
- Amazon (Dallas, TX)
- …of AWS services and features to run their mission-critical applications. The Senior Cloud Service Deliver Manager is engaged with the client account level and is ... Be involved in the change management process of the customer 's environment to ensure success and service ...phone). - Triage technical issues. - Provide oversight of escalation , prioritization, and drive customer communication during… more
- Honeywell (Houston, TX)
- …specific HSE Plan. + Help resolve incidents and troubleshoot problems (including escalation process for the customer ). + Review system performance metrics ... automation needs. **As a Sr DCS Project Engineer/A360 Performance Manager ** at Honeywell HPS, you will play a pivotal...of best practices and processes within Honeywell and the customer . + Manage the escalation process (per… more
- TTEC (Austin, TX)
- …track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every ... metrics associated with goals. These include: + Revenue Targets + Customer Satisfaction Score + Service Level Goals + Quality Goals + Coach associates to ensure… more
- Wells Fargo (Bryan, TX)
- …supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, ... role:** Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part...functions + Provide feedback and present ideas for improving customer service and colleague experience, and related… more
- Applied Materials (Sherman, TX)
- …to goal. Manages systems start up and warranty cost under reserve. Ensures customer satisfaction with Company service and system performance. Interviews, hires, ... to valid escalation procedure, to ensure earliest possible return to service . Reports in a timely and accurate manner as required. Achieves guaranteed up… more
- Marriott (Plano, TX)
- …plans, cost models, etc. in written and/or oral formats. * Provide customer service to property leadership and associates at dedicated property/properties. ... Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** The IT Manager is responsible for verifying the IT landscape supports the property business… more
- CyrusOne (Dallas, TX)
- …are delivered in full compliance with lease agreements, legal requirements, and defined customer service terms and conditions. This role requires deep knowledge ... with internal stakeholders. + Ensure the successful execution of customer service terms and conditions outlined in... delivery. + Serve as the governance lead for service compliance, managing escalation paths and contract… more
- BD (Becton, Dickinson and Company) (San Antonio, TX)
- …Manager (TAM), you will play a critical role in delivering a world-class technical customer service experience. You will serve as a strategic partner to our ... **maker of possible** with us. As a Technical Account Manager (TAM), you will play a critical role in...play a critical role in delivering a world-class technical customer service experience. You will serve as… more
- SAP (Plano, TX)
- …cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point. . Own the technical ... resource capacity for innovation. **THE ROLE** As Client Deliverry Manager (CDM), we are looking for an accomplished Senior SAP...this role will perform: . Primary contact for the customer regarding technology and cloud service delivery… more
- Houston Methodist (Houston, TX)
- …patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles + ... At Houston Methodist, the Case Manager (CM) Advanced position is a registered nurse...maintains compassionate, quality of care through collaboration with all service team members, patients and families and works with… more