- Mass Markets (Killeen, TX)
- POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (Killeen, TX)
- …we have established ourselves as a trusted partner in the industry. As a day shift Call Center Agent , you will be either dedicated to a specific project ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (Killeen, TX)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... practices. + Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability,… more
- Mass Markets (TX)
- …are looking for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards ... skills, excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- Pearl Interactive Network (El Paso, TX)
- …out the best in your teams? **Pearl Interactive Network** is seeking accomplished ** Call Center Supervisors (CCSs)** to join our **Talent Community** in ... Do you lead with empathy, drive performance with purpose, and...met. + Ensure agents understand and comply with all call center objectives, key performance standards, and… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service...and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +… more
- Cognizant (Irving, TX)
- …virtual agent design, call deflection, intent training, and real-time agent support. + Lead proof-of-concepts (PoCs), demos, and customer workshops in ... delivery of **Google Cloud's Customer Engagement Suite (CES 2.0)** across enterprise contact center environments. In this role, you will lead initiatives to… more
- Houston Methodist (Katy, TX)
- …degree preferred **WORK EXPERIENCE** + Two years of experience in a healthcare setting and/or call center operation to include one year in a training or educator ... support their development and ensure high-quality service standards. Assesses agent performance through knowledge assessments, simulations, and call...for internal employees, two years of experience in a call center operation + One year of… more
- Kyndryl (Austin, TX)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... a Consult Partner,** we are seeking a dynamic and experienced individual to lead strategic sales and consulting engagements focused on transforming Contact Center… more
- Mass Markets (Killeen, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... lead the QA function in our BPO contact center . You will be responsible for ensuring service quality,...Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- Houston Methodist (Houston, TX)
- …resources efficiently. Implements solutions to achieve organizational objectives that lead to a positive financial impact. **GROWTH/INNOVATION ESSENTIAL FUNCTIONS** ... of positive language principles. + Acts as effective change agent + Strong assessment, organizational and problem solving skills...+ Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more
- Conduent (San Antonio, TX)
- … backs + Assists with agent chat assistance + Assists with the call center floor to assist representatives with questions or difficult telephone calls. + ... Service Representative III** , you will assist the EPS Call Center with all aspects of the...CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task. **What… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …Systems & Call Center Readiness o Oversee impacts to IVR routing, call volume shifts, and agent handling models for migrated customer bases. o Identify ... This role will drive program delivery across retail, digital, call center , and customer migration workstreams, with...is strongly preferred. * Program Management & Execution o Lead day-to-day delivery across initiatives tied to the Merger… more
- Cardinal Health (Austin, TX)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Houston Methodist (The Woodlands, TX)
- …other operational metrics. This position will act as a change agent , transforming leadership behaviors, facilitating process and performance improvement activities ... application of positive language principles + Demonstrates ability to design and lead organizational transformation - a blend of change management, coaching, and… more
- Houston Methodist (The Woodlands, TX)
- …the national and international level. + Generates and communicates new ideas to lead teams to creative strategies that improve quality or service and impact entity ... of positive language principles + Acts as effective change agent + Strong assessment, organizational and problem-solving skills as...+ Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more
- JPMorgan Chase (Plano, TX)
- …design and integration to CCaaS migration and continuous optimization + Designs AI-driven call flows and automation that reduce agent transfers, improve call ... Chase within the Consumer and Community Banking - Operations Technology team, you lead a technical area and drive impact within teams, technologies, and projects… more
- Fannie Mae (Plano, TX)
- …underwriting, or servicing. * Minimum of 3-5 years of experience in an outbound call center or inside sales role. * Prior people management experience. Strong ... services. In this role, you will support targeted outbound call campaigns to existing Fannie Mae clients to promote,...matter expertise, best practices, and recommendations to leadership. * Lead key projects for the business unit and enterprise.… more
- Houston Methodist (Cypress, TX)
- …efficiency and other operational metrics. S/he will act as a change agent for the organization and facilitate improvement activities throughout the system. This ... application of positive language principles + Demonstrates ability to design and lead organizational transformation - a blend of change management, coaching, and… more
- Houston Methodist (Houston, TX)
- …contributions at the unit and housewide levels, with expectation to collaborate/manage/ lead on system-wide and national initiatives. **PEOPLE ESSENTIAL FUNCTIONS** + ... the Nurse Practice Act + Acts as effective change agent + Demonstrates proficient time management skills + Expert...+ Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more