- IT Concepts (Austin, TX)
- …spark innovation, and achieve extraordinary milestones. Kentro is hiring a Major Incident Management (MIM) Support Specialist within the VA End Point ... Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM). + Ensure the VA's IT services are reliable,… more
- Capgemini (Austin, TX)
- …up to high standards and follow agrees process. The role ensures that the output from Major Incident Management process is of high quality and provides ... send-to-end outage and business notifications Provides technical & non-technical support for Major Incident response...Management processes; Supports the effective operation of the Major Incident Management Process; Ensures… more
- Citizens (Plano, TX)
- …The Enterprise Incident Management team leads all aspects of major incident management across the organization for technology and business-related ... among designated technology and business leaders. Effective and robust major incident management delivery is...across all levels of the business incident management structure for Citizens. + Facilitate/partner and support… more
- Amazon (Dallas, TX)
- …operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated ... looking for a leader with a strong background in Incident Management and customer ownership to be...our most critical customers. We are looking for a Major Incident Engineer to join our team… more
- Toyota (Plano, TX)
- …and driven Incident Response Manager to play a pivotal role in managing major incidents and leading incident /problem management efforts. In this role, ... actionable insights to leadership. + **Continuous Improvement:** Drive improvements in incident management processes, tools, and metrics, collaborating with… more
- JPMorgan Chase (Houston, TX)
- …ensuring timely resolution and minimal impact on business operations. + Lead major incident calls, coordinating with relevant teams to facilitate swift ... resolution and clear communication throughout the incident lifecycle. + Provide senior management with...+ Coordinate with cross-functional teams, including network engineers, IT support , and vendors, to resolve network issues promptly. +… more
- CBRE (Richardson, TX)
- …protection / monitoring capabilities globally. What you'll do + Responsible for the management of major high-profile cyber security incidents in a sophisticated ... Cybersecurity Director- Incident Response Job ID 207215 Posted 25-Feb-2025 Service...global Fortune 500 enterprise + Management and oversight of global incidents, handling of third-party… more
- Ensono (Houston, TX)
- …in managing and optimizing IT services and infrastructure. Your responsibilities will include incident management , service change management , and IT service ... platforms. Key Areas of Focus for this Role **IT Incident Management :** 1. Investigate, troubleshoot, and prevent...administrative risks and propose changes in IT services. **Problem Management :** 1. Perform major problem management… more
- Citizens (Plano, TX)
- …experience. This role helps create standard operating procedures, collaborates with our Major Incident Management Team and colleagues within Citizens ... practices to evaluate, correct and prevent vulnerabilities during the incident management practice + Serve as a...incident field definitions, and other activities performed in support of colleague technology issues and inquires. + Proven… more
- Cisco (TX)
- …Documenting processes, policies, templates etc. for Runbooks, Support Manuals (SOPs), Incident Checklists etc. + Knowledge Management - Assist in maturing ... in everything we do, with a particular focus on Incident and Problem Management . You will work...all the way from engineering and QA to product management and customer support . + Growth and… more
- Bechtel Corporation (Port Arthur, TX)
- … safe project execution. The ES&H Advisor is a field-based role, providing support to management , supervision, craft professionals and subcontractors. This role ... to the worksite. The ES&H Representative is a field-based role, providing support to management , supervision, craft professionals and subcontractors. This… more
- Citigroup (Irving, TX)
- …and follow CTI Command Center Operations operating procedures, daily support practices, major incident support , etc. and provide feedback to the ... Tier II issues which are escalated to Tier II support . + Communicate with Command Center Management ...team members across all platforms + Actively manage a major incident call as the senior network… more
- Raising Cane's (Plano, TX)
- …with MSPs preferrable with an onshore/offshore model, and issue resolution and ticket management + Prior application support management + Knowledge and ... and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly… more
- CyrusOne (Dallas, TX)
- …Root Cause Analysis (RCA) and Corrective Action (CA) process within the Incident Management Program, ensuring consistency, technical quality, and learning ... SOC2, and other certification frameworks. **Qualifications** **:** + 3-5+ years in incident management , data center operations, engineering, or related field. +… more
- Toyota (Plano, TX)
- …services to the Cloud Services Team. Furthermore, the engineer will work closely with the Major Incident Management team to address and resolve issues within ... infrastructure and services, ensuring minimal downtime and disruption + Collaborate with the Major Incident Management team to address and resolve critical… more
- Amazon (Austin, TX)
- …and importance. * Leads root cause evaluation and determination. * Leads major incident communication, ensuring messages are clear and appropriate for ... processes and tools used for system management , problem reporting, change management , and overall system support Preferred Qualifications - Knowledge of web… more
- Toyota (Plano, TX)
- …to the TOC Engineering team. Furthermore, the engineer will work closely with the Major Incident Management team to address and resolve issues within ... a pivotal role in the maintenance and enhancement of support for our Enterprise Data and Technology Platform. Engineer...ensuring minimal downtime and disruption + Collaborate with the Major Incident Management team to… more
- Bechtel Corporation (Port Arthur, TX)
- …to the worksite. The ES&H Representative is a field-based role, providing support to management , supervision, craft professionals and subcontractors. This ... ES&H performance expectations, compliance, and continuous improvement. \#LI-VB1 # Major Responsibilities: + Manages global Environmental, Safety and Health (ESH)… more
- Elevance Health (Grand Prairie, TX)
- …appropriate information security procedures, standards and technologies. + Maintains security incident response plans; represents major upgrades and business ... support , system administration, system engineering, system security, access management , network security, network communications, computer networking, telecommunications, systems… more
- Toyota (Plano, TX)
- …(SLAs) aligned with business goals. + Design and deploy monitoring, alerting, and incident management systems. + Implement and refine disaster recovery and ... business continuity plans. + Lead major incident responses and coordinate with stakeholders...+ Oversee the development and implementation of monitoring and incident management tools. + Work with engineering,… more