- JPMorgan Chase (Houston, TX)
- …support, and vendors, to resolve network issues promptly. + Develop and implement problem management processes and procedures to improve network reliability and ... to facilitate swift resolution and clear communication throughout the incident lifecycle. + Provide senior management with...is a plus. + Experience with ITIL or other problem management frameworks. + Ability to work… more
- IT Concepts (Austin, TX)
- …Update Report. + Observe and provide feedback to continually refine and optimize the incident management process . + Provide mentorship and guidance to junior ... change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Major Incident Management (MIM) Support Specialist within the VA End Point… more
- Amazon (Austin, TX)
- …strategic thinking with hands-on problem -solving, always focused on improving incident management and safety across Amazon's logistics network. Basic ... hands-on Sr. Technical Product Manager to join the On-Road Incident Management (ORIM) team within Last Mile....workplace accommodation or adjustment during the application and hiring process , including support for the interview or onboarding … more
- NANA Regional Corporation (San Antonio, TX)
- The Incident and Problem Management Analyst serves as the primary point of contact for incident and problem reporting within the client organization. ... like to request a reasonable accommodation for any part of the employment process , please contact us at ###@akima.com or ### (information about job applications… more
- Optiv (Fort Worth, TX)
- …will be fully remote and can be hired anywhere in the US._ An Enterprise Incident Management (EIM) Consultant is a highly skilled incident responder capable ... and incidents + Ability to manually collect relevant data sources during an incident . + Ability to identify, describe and report threat vectors and forensic… more
- Capgemini (Austin, TX)
- …and follow agrees process . The role ensures that the output from Major Incident Management process is of high quality and provides management ... Management Team and therefore works closely with Incident Management , Problem Management...owning the conversation if required **Desired Skills:** Oversees the Incident Management process delivery; Pro-actively… more
- Amazon (Dallas, TX)
- …operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated ... THE ROLE AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter… more
- Toyota (Plano, TX)
- … Response Manager to play a pivotal role in managing major incidents and leading incident / problem management efforts. In this role, you'll be responsible for ... users during incidents, providing clear updates on impact and resolution progress. + ** Problem Management :** Transition incidents into the problem … more
- Elevance Health (Grand Prairie, TX)
- …or similar relevant experience. Foundational skills in incident response, incident management , process engineering, and hands on cybersecurity ... The ** Incident Response Coordinator (CSIRT Coordinator)** will exercise strong incident management techniques to coordinate security incident response… more
- Lumen (Austin, TX)
- …and requirements; networking protocols; common intrusion techniques; and common risk management concepts. + Analytical and problem -solving skills related to ... the world and shape the future. **The Role** Cybersecurity Incident Response Team (CIRT) Engineers are expected to respond...comfort with presenting technical issues to all levels of management , as well as non-technical staff. + Experience with… more
- Google (Austin, TX)
- …or equivalent practical experience. + 8 years of experience working in incident response investigations, analysis, or containment actions. + 8 years of investigative ... internal and external clients. + Excellent time and project management skills. In this role, you will be trained...skills. In this role, you will be trained to problem -solve, contain, and recover from the complex data security… more
- Amazon (Austin, TX)
- …to determine the root causes, utilizing technical expertise to prevent recurrence. * Problem Management Process : Manage the lifecycle of problems, including ... rewarding and exciting. Amazon Robotics is looking for a Problem Management Support Engineer to join our...improve the overall user experience. Key job responsibilities * Problem Identification & Mitigation: Analyze incident trends,… more
- Amazon (Austin, TX)
- …* Own and define a vision, roadmap and long-term direction for a risk management program for our Critical Incident Communication and Escalation Processes. * Own ... Manager (TPM) who will create a program to manage risk related to our critical incident communication and escalation processes. As a TPM in ES2, you will lead a… more
- Wells Fargo (Westlake, TX)
- …+ 5+ years of experience using ticket tracking tools for change management , problem and incident management , and availability management **Desired ... of information security such as availability, integrity, confidentiality, risk management , threat identification, modeling, monitoring, incident response, access… more
- PNC (Dallas, TX)
- …technical and operational support through assessment and mitigation activities, facilitating effective incident management process discipline. * Big picture ... management authority. * Ability to provide analysis on problem trends and identify process improvement opportunities...for continuous improvement. * 8 + years' experience in Incident Management , Problem Management… more
- Cardinal Health (Austin, TX)
- …(laptop/desktop/server) related to cyber security incident response + Knowledge of Incident response case management and automation (SOAR) + Knowledge of ... and manufacturers for integrated care coordination and better patient management . Backed by nearly 100 years of experience, with...Overview The is a pivotal role on the Security Incident Response Team within the Cyber Threat Operation Center… more
- Cisco (TX)
- …modules to drive best practice in everything we do, with a particular focus on Incident and Problem Management . You will work with ServiceNow Architects and ... a major role in our ongoing ITSM Maturation program, with ownership of the Incident and Problem Management practices. + Collating requirements from service… more
- Bank of America (Plano, TX)
- …Applications, primary responsibilities are identification and resolution of production incidents. Problem Management post incident resolution to determine ... support to end users responding to issues related to Incident / Problem Management , Release/Deployment,...Design + Business Acumen + DevOps Practices + Project Management + Solution Delivery Process + Stakeholder… more
- DXC Technology (Plano, TX)
- …and removals. + Service Management + Support DXC Technology's Service Management process and procedures including performing activities in the designated DXC ... this SOW. + Perform ITIL level activities related to Incident , Problem and Change + Review requests...process + Relay LCD readouts + Reset Remote Management connection ID's and Passwords + Reseat cables in… more
- PNC (Dallas, TX)
- …in the implementation of various countermeasures such as fraud rule updates, process improvements, or technical solutions. Incident Response Managers ensure the ... summaries to Executive leadership. Key Skills - Data Analytics - Problem Solving -Communication -Collaboration -Leadership -People Management **Job Description**… more