- TEKsystems (Coppell, TX)
- …require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience 1 -2 ... years of experience working with "help desk ticketing tools" ie Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related issues Working knowledge of… more
- TEKsystems (Coppell, TX)
- Job Summary: We are seeking a customer-focused and tech-savvy Tier 1 Help Desk Technician to provide first-level technical support to end-users. This role is ... (eg, ServiceNow, Jira, Zendesk). + Escalate unresolved issues to Tier 2/3 support teams with detailed documentation. + Assist...procedures and contribute to knowledge base documentation. Qualifications: + 1 + year of experience in a help desk or… more
- TEKsystems (Coppell, TX)
- …We are looking for candidates that have completed the A+ certification or the Google IT Support Certifications. If you have not completed the certifications but are ... 90% of the way through studies, please still apply! Pay and Benefits The pay range for this position is $16.25 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject… more