- Sprinklr (New York, NY)
- …team of IT support members and tracking & documenting of all support service desk activities and managing the overall day-to-day IT Helpdesk + Serve as an ... achieve optimum resolution and closure + Review and report IT Helpdesk ticketing system metrics to IT ...appropriate. Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences… more
- Royal Communications Consultants Inc (Scarsdale, NY)
- …moved up the ranks in various technical roles, starting with help desk , desktop support engineer, and desktop support lead /supervisor. You are an experienced ... - Scarsdale, NY / NYC / Hybrid Seeking an IT manager with experience in growing a Technical Support...with experience in growing a Technical Support and Service Desk team (not an Operations Team). You will be… more
- Mercy University (Dobbs Ferry, NY)
- …or incident. Essential Job Functions & Responsibilities: + Answer telephone calls to the Mercy IT Help Desk and work with customers to identify problems or ... requests. + Process email sent to the Mercy IT Help Desk and respond...Desk Manager. + Participate in project teams or lead project teams as assigned. + Participate in training… more
- NYU Rory Meyers College of Nursing (New York, NY)
- …The ability to conduct training classes and presentations is also essential. Help Desk Institute (HDI) certification or other professional level certification ... School of Business has an exciting opportunity for an IT Support Analyst in the IT Department....in service desk management is preferred. Additional Information In compliance with… more
- Akin Gump Strauss Hauer & Feld LLP (New York, NY)
- …hardware, network devices, printers, and smartphones. + Handle tickets escalated from the Help Desk in a timely manner. Provide follow-up to users after ... of own assigned tickets and update ticket logs daily. + Lead projects as assigned by the Regional IT Support Manager. IT projects include but are not… more
- Lloyd Group (New York, NY)
- About Lloyd Founded in 1995, Lloyd is an IT consulting and services firm focused on client strategy, relationships, and responsiveness. Our commitment to our clients ... over 5 years at Lloyd! About the Role The IT Field Engineer (internally known as the Dispatch Engineer)...the Dispatch Engineer) is responsible for being our Service Desk hands during times we need them most! From… more
- New York Times (New York, NY)
- …world to a global audience. The deputy's main responsibility will be to build and lead the desk 's approach to explanatory journalism, finding ways to break down ... New York Times is to seek the truth and help people understand the world. That means independent journalism...lead our approach to explanatory journalism across the desk with editors and correspondents + Generate story ideas… more
- NYU Rory Meyers College of Nursing (New York, NY)
- …complex, escalated enquiries from team members. Lead , direct, evaluate, and develop help desk staff to ensure that users receive competent and timely ... Position Summary Manage the day-to-day operations of Dentistry's IT Service Center so that user problems are...and followed-up quickly and competently. Plan, priorities, and schedule help desk activities to ensure continuity of… more
- City of New York (New York, NY)
- …application development and support IT operations, shared services, network operations, and help desk support services. The CIO will be responsible for the ... Network Services, Applications Services, Helpdesk and Cyber Security Units. Lead a team of over 35 IT ...support, IT operations, shared services, network operations, help desk support services, IT … more
- New York Times (New York, NY)
- …**of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the ... comes to news and enterprise approaches for the Graphics desk . You will conceive of new lines of reporting,...visual stories, and have an understanding of how to help others craft this kind of work. + Edit… more
- New York Times (New York, NY)
- …**of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the ... highly crafted interviews. We're seeking an audio editor to lead the Modern Love team, set the show's editorial...the production team. They should also be ready to help improve the show's format with an eye towards… more
- Sinclair Broadcast Group (New York, NY)
- …operation centers. Initially, this role will be the primary point of contact for a third-party help desk but will be expected to plan and execute a strategy to ... Compute** to add to our roster. This position will lead our end-user compute team supporting all end-user devices...changes + Act as the point of contact for help desk and local engineers for end… more
- Publicis Groupe (New York, NY)
- …excellence in execution today and continuous improvement for tomorrow. + Technology User Help Desk + Software Licensing, Training + Administration + Font ... excellence in omni-channel marketing content planning, creation, and optimization. You will lead a team of project managers with specialization in technology and… more
- New York Times (New York, NY)
- …**of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the ... more accessible. **What you'll do:** + Work closely with desk leaders and editors in all three newsrooms as...well as teams such as Live and Audience to lead the global report in the moment and plan… more
- City of New York (New York, NY)
- …contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk , or as an end user will not be ... analysts, and IT professionals, to deliver successful COGNOS projects. - Lead a team of COGNOS developers, providing guidance, mentoring, and stay up-to-date… more
- City of New York (New York, NY)
- …contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk , or as an end user will not be ... strategic vendor and contract management services; provide business intelligence and lead business operations services across A&CM. The A&CM Division's Business… more
- The Conference Board (New York, NY)
- …with marketing team on launching app to Attendees + Serve as on-site app help desk support for all in-person meetings; support engagement activities during live ... insights for what's ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and...through the app + Setup sponsor profiles and sponsor lead capture functionality for large scale in-person meetings +… more
- HSBC (New York, NY)
- …secondary quotations of structured products for institutional and retail clients. Initiate and lead the IT developments to further automate processes applied on ... the desk . Maintain financial risks with predefined trading limits. Maintain...We get it done. And we want you to help us build the bank of the future!_** **Job… more
- H&R Block (Pearl River, NY)
- …escalation to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the front desk , providing phone coverage and engaging ... people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and...with clients to deliver an outstanding experience + Lead daily activities to ensure that all tax office… more
- City of New York (New York, NY)
- …contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk , or as an end user will not be ... equitable growth. Your Team: Housing Preservation & Development Technology (HPD Tech) is the IT division within HPD. The Office of HPD Tech leads the agency's effort… more