- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- Honeywell (Morris Plains, NJ)
- …cross-functional teams and stakeholders to understand business requirements and provide expertise in IT service management and monitoring. The future is what ... trends and opportunities for improvement. + Manage and optimize ITSM tools to support service management...a related field. + 5+ years of experience in IT service management or a… more
- Capgemini (Warren, NJ)
- …team members; Awareness of a number of service management tools such as BMC's IT Service Management ( ITSM , Remedy); Time management skills to ... **Job Title:** Service Management Lead **Location** : Warren,...internal and client facing consultancy work including Information Technology ( IT ) service and governance reviews, trend analysis,… more
- Honeywell (Morris Plains, NJ)
- …success. Let's make that impact together. As a GBE Business Partner within the global IT Service Management ( ITSM ) team, you will provide leadership ... to ensure high-quality service delivery. **Must-Haves:** + Extensiveexperience in IT Service Management , including incident and problemmanagement. +… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- New York State Civil Service (New York, NY)
- …Department Head. The duties will include, but not be limited to:* Review and respond to IT Service Management ( ITSM ) system incident and request tickets ... Technology Specialist 2 - Hourly - 8956 Occupational Category IT Engineering, Sciences Salary Grade NS Bargaining Unit PS&T...and courteously address desktop support calls transferred by the Service Desk.* Monitor ITSM work queues to… more
- City of New York (New York, NY)
- …on-premises infrastructure, ensuring scalability, performance, and security. - Integrate DevOps practices with IT Service Management ( ITSM ) processes to ... growth and community needs with sister agencies in collaboration with the Office of Management and Budget (OMB). DCP is a great place to work - cultivating… more
- City of New York (New York, NY)
- …budget. - Support the processes governed by the Project Management Office (PMO) and IT Service Management ( ITSM ). - Provide support to the IDNYC ... and the management documentation of trouble tickets in the agency's IT service management system. - Responsible for effectively implementing agile work… more
- Mizuho Corporate Bank (New York, NY)
- Join Mizuho in IT Service Management Operations! We are seeking a highly experienced and dynamic Director of IT Service Management Operations to ... our IT services. Key Responsibilities: + Lead and manage the IT Service Management Operations team, providing guidance, mentorship, and support. +… more
- MTA (New York, NY)
- …tools and techniques. + Experience with and understanding of ServiceNow or similar ITIL-based ITSM ( IT Service Management ) systems preferred + Ability ... administration and related tools (such as ARS, and AirWatch management portal to manage mobile passwords and accounts) necessary...MTA. This includes system entry of all incident , service request, and project data following IT … more
- MongoDB (New York, NY)
- …next-generation, AI-powered applications. MongoDB is seeking the newest member of the IT Enterprise Collaboration team. You will join an existing team that provides ... white-glove day-to-day enterprise collaboration support. This role will also assist IT Support with basic troubleshooting issues, when needed. Our team manages… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- …decisions. To be considered you are to have 8 + years of experience in IT Asset Management , preferably in Software Asset Management . Strong knowledge of ... You are expected to provide leadership to multiple Managed Service Providers delivering SAM services. This position will required... and deep knowledge in software licensing and asset management functions. Solid understanding of ITIL, ITSM … more
- NBC Universal (Englewood Cliffs, NJ)
- …addition, the ideal candidate will possess a strong grounding in IT /Infrastructure Management , Monitoring and Automation Technologies, Application Maintenance ... and platforms relevant to Site Reliability Engineering, including Automation and Event Management platforms, ServiceNow, JIRA, and general ITSM principles. +… more
- Robert Half Technology (Jersey City, NJ)
- …provide advanced technical support, mentor junior analysts, and ensure efficient incident management . This role focuses on customer service excellence, problem ... & Mentorship - Experience mentoring, delegating tasks, and ensuring quality control in IT support operations. ITIL & Process Management - Knowledge of incident,… more
- Robert Half Technology (New York, NY)
- …is a long-term contract position suited for professionals with a strong background in IT service management and user support. Responsibilities: * Deliver ... minimal disruption to business operations. * Manage and resolve service requests through platforms like ServiceNow ITSM ,...* Administer and support Okta for identity and access management , ensuring secure and smooth user experiences. * Utilize… more
- MTA (New York, NY)
- …needed to maintain service levels and user satisfaction. + Coordinate change management initiatives related to the adoption of cloud services across MTA IT . ... Headquarters Location: New York, NY, United States Regular/Temporary: Regular Department: IT Strategy/Architect Date Posted: Jun 11, 2025 Description JOB TITLE:… more
- Munich Airport NJ LLC (Newark, NJ)
- …and ensure availability of necessary equipment. + Follow internal processes for handling IT issues, status, and resolutions using the ITSM ticketing system to ... + Seek ways to increase the quality of customer service using critical thinking and first principles to refine...first principles to refine inefficient processes. + Support the IT department's management team with other Ad-hoc… more
- YAI (Westchester County, NY)
- …expertise and to enhance technology engineering service value. + Works closely with IT service desk team to receive, troubleshoot and resolve Level I and II ... to ensure availability and functionality of systems. + Participates in IT projects, providing information, documentation and technical assessments and executes… more
- MUFG (Jersey City, NJ)
- …+ 4+ years of technical experience with Discovery/CMDB. + 4+ years of technical experience with ITSM , GRC and IT Asset Management is preferred. + 2+ years of ... Take ownership and collaborate with various process/function owners and SMEs across IT , Security and other stakeholders to implement and enhance capabilities. +… more
- RWJBarnabas Health (West Orange, NJ)
- …and IT Status:Full-Time Shift:Day Facility:RWJBarnabas Health Corporate Services Department: IT &S Service Management Salary:$54,876.00 - $85,058.00 per ... 07052 Job Title:Field Services Analyst I Location:System Business Office Department Name: IT &S Service Management Req #:0000202912 Status:Full-Time Shift:Day… more