- Warner Bros. Discovery (New York, NY)
- …here you can thrive. Your New Role As an Analyst on the CX Data & Insights team, you will lead the strategy, planning, and day-to-day implementation ... stakeholders across the organization access to foundational CX data . + P artner with Dynamic Insights pillar to operationalize CX -driven partner KPIs by… more
- City National Bank (Los Angeles, CA)
- … - Officer or AVP *based on candidate experience level* WHAT IS THE OPPORTUNITY? The CX & Insights Analyst works with product and business unit stakeholders ... required of business stakeholders. * End-to-end creation and implementation CX programs and leveraging CX data...mid-level stakeholders across the organization * Help assess new data sources for service & digital insights … more
- City National Bank (Los Angeles, CA)
- …- AVP or VP *based on candidate experience level* WHAT IS THE OPPORTUNITY? The Senior CX & Insights Analyst works with product and business unit stakeholders ... CX research programs. And finally, it includes leveraging CX data to create dashboards and reports...of senior stakeholders across the organization * Assess new data sources for service & digital insights … more
- Baylor Scott & White Health (Dallas, TX)
- …**This is an onsite position in Dallas, Texas.** We're seeking a strategic and data -driven Senior Analyst to join our Voice of Customer (VoC) Program team ... CX measurement. **Insight Generation:** + Analyze VoC customer experience feedback data to derive actionable insights and recommendations for improving… more
- EchoStar (Englewood, CO)
- …VoC and operational metrics. You will be responsible for identifying and connecting data insights to customer pain points, collaborating with teams to build ... overall customer experience. We are looking for an expert data analyst with a deep understanding of...Python, R, and SQL preferred + Knowledgeable in omnichannel CX data , emerging technologies, and machine learning,… more
- Meta (Seattle, WA)
- **Summary:** As a CX Analyst Lead at Reality Labs' Customer Experience ( CX ) team, you'll be part of a global team that unlocks the power of customer feedback ... with data -led storytelling and demonstrated experience in conveying complex insights to non-technical stakeholders 15. Proficiency in data visualization… more
- Stanford Health Care (Newark, CA)
- …Overview** The Business Reporting Analyst is a senior position responsible for identifying data needs and metrics and ensuring the integrity of all data used ... (United States of America) Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting … more
- Quality Technology Services, LLC (Duluth, GA)
- …Excel. **Nice to Have:** + Experience with ARGUS, Workday, Salesforce, Adaptive Insights and Office Cx . + Experience providing financial and analytical ... be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth...Together, we do great things. Who You Are: The ** Analyst , Asset Management** will be responsible for helping its… more
- Book of the Month (New York, NY)
- …collaborate with the CX team to gather and report on member insights . + Influencer Program Management : Coordinate our monthly influencer program. Over time, ... Mission: Our Growth & Retention Analyst role is designed to accelerate the development...: Compile and analyze member lifecycle performance and campaign data . Conduct tests and interpret results to drive LTV… more
- Carrington (Helena, MT)
- **Come join our amazing team and work remote from home!** The Dialer Operations Analyst II will execute, design, manage and analyze all daily dialer campaigns and ... forward progress and efficiencies. + Partner with other departments (IT, Data Integration, etc.) when needed for system/IVR enhancements and troubleshooting of… more
- Coinbase (Little Rock, AR)
- …audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for ... updates, create and present metrics, train new analysts, and work on providing insights through established feedback loops. *What you'll be doing:* * Perform QA… more
- Wells Fargo (Charlotte, NC)
- …Processing (NLP) models. **In this role, you will:** + Analyze conversational data to identify gaps, improve NLP accuracy, and enhance customer experience. + ... scalable machine learning solutions aligned with business goals. + Provide feedback and insights to improve AI training programs and user adoption. + Lead cross… more
- ADP (Miami, FL)
- …a Senior Client Experience Analyst ** to elevate our Client Experience Insights and Operations through compelling storytelling and data -driven insights . ... focused on KPI development and metric tracking.** The Senior CX Analyst gets to know the business...data visualizations. + Experience in quantitative and qualitative data to derive actionable insights . + Project… more
- St. George Tanaq Corporation (Washington, DC)
- …AI-enabled systems are ethical, accessible, and aligned with HUD's mission. The HCD Analyst will work closely with senior designers, data scientists, developers, ... and program leadership to translate user insights into actionable inputs for proofs of concept (PoCs)...(personas, journey maps, wireframes, service design documentation). + Support CX validation efforts, including survey design, data … more
- Coinbase (Charlotte, NC)
- …supported. The CX Analytics Engineering team bridges the gap between data engineering, data science, and business analytics by building scalable, impactful ... data solutions. We transform raw data into actionable insights through robust pipelines,...doing (ie. job duties):**.* Analytics engineer is a hybrid Data Engineer/ Data Scientist/Business Analyst role… more
- Paychex (Cincinnati, OH)
- …ensure digital programs reinforce and complement CSM enablement activities. + Partner with CX Strategist to leverage Analyst insights for campaign targeting, ... strategy and execution, including segmentation, targeting, and performance optimization using data insights . The Senior Customer Engagement Strategist will… more
- Capgemini (Chicago, IL)
- …. CCAI experience 5 years . Experience with CCaas platform/CCAI technologies- Dialogflow, Insights , and Agent Desktop and Agent Assist, would be beneficial. . Must ... integration with Virtual agent, . CCAI technologies, Dialog flow CX function within Contact Centers . Experience in CCAI...market leading capabilities in AI, generative AI, cloud and data , combined with its deep industry expertise and partner… more
- Capgemini (Philadelphia, PA)
- …or virtual agents, preferably in the telecom domain. . Experience with Dialogflow CX , including flow design, fulfillment, and testing. . Proficiency in Python for ... Hand on knowledge using Gen AI, Playbooks & CCAI Insights **Life at Capgemini** Capgemini supports all aspects of...market leading capabilities in AI, generative AI, cloud and data , combined with its deep industry expertise and partner… more