- Novo Nordisk Inc. (Plainsboro, NJ)
- …and in a manner which meets their expectations Coordinates and collaborates with Quality Assurance function to maintain a COE for deviation management covering ... to ensure process compliance within the scope of the Center of Excellence (COE) Proactively identifies quality ...need special assistance or an accommodation to apply, please call us at ###. This contact is for accommodation… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …information (eg, clinical overviews, formulary dossiers, online evidence repository) Performs quality assurance review of after-hours calls handled by vendor ... find better and more innovative ways to improve their quality of life. We're changing lives for a living....include but is not limited to: Creating/revising Customer Care Center scripts, internal product training, staffing medical booths at… more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 1 (NYHELPS) Occupational Category Other ... implementing, planning, monitoring, or coordinating a quality assurance process in a customer call center . This experience must include directing and… more
- Mass Markets (Mesilla, NM)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... with client standards, and drive continuous improvement in service quality . To be considered for this role, you must...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- DISH Network (Roseland, NJ)
- …interactions through transcripts, incoming calls and callbacks + Confirm adherence to quality assurance guidelines to ensure 100% customer/client satisfaction + ... DISH's performance expectations, including but not limited to, satisfying all assurance , productivity standards and goals + Regular and predictable attendance… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- Amalgamated Bank (New York, NY)
- …experience. + A minimum of 3-5 years' experience as a trainer or call center trainer/ call quality assurance analyst. + Strong knowledge the banking ... We are looking for an engaging Call Center Trainer/ Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** + ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Duquesne Light Company (Pittsburgh, PA)
- …Pittsburgh, PA **Responsibilities:** + Supervise the daily work of the Call Center agents including quality assurance , productivity, and other relevant ... is responsible for managing and overseeing a team of call center representatives, ensuring that they meet...effectively based on customer needs and expectations + Perform call monitoring to evaluate the quality of… more
- State of Georgia (Fulton County, GA)
- …Constantly maintain call center guidelines and expectations including quality assurance , attendance, punctuality, and time management + Perform other ... Customer Care ( Call Center ) Agent Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/67639/other-jobs-matching/location-only) Hot… more
- City of New York (New York, NY)
- …to the Maintenance Call Center , Section 8/ATAD Call Center or Quality Assurance Unit. Additional Information: 1. NYCHA employees applying ... for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 2. NYCHA residents are encouraged to apply. Please read this posting carefully to make… more
- Robert Half Office Team (Pearland, TX)
- Description We are looking for a dedicated Call Quality Assurance Specialist to join our team on a long-term contract basis. In the Call Quality ... Assurance Specialist role, you will evaluate and analyze call center interactions to ensure compliance with...ensure compliance with established standards, policies, and procedures. The Call Quality Assurance Specialist position… more
- University of Pennsylvania (Philadelphia, PA)
- …health and wellness programs and resources, and much more. Posted Job Title Quality Assurance Analyst (Regulatory) CVPF ( Center for Cellular Immunotherapy) ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Job Profile Title Research Coordinator Job Description Summary The Quality Assurance Analyst will work within the… more
- Mass Markets (Wichita, KS)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Amazon (Seattle, WA)
- …and driven people. If you would like to help Amazon Corporate Security's Business Assurance Center (ACS BAC) build a best-in-class organization to keep Amazon's ... * Reactive Quality : responsible for the Case and Call Quality Scorecard mechanism, including the standards, calibration, and visualization thereof. Leads… more
- Pine Acres Rehabilitation & Care Center (West Des Moines, IA)
- …and performing duties of Staff Nurse whenever necessary. + Will be in on call nursing rotation. Quality Assurance and Infection Preventionist Benefits: + ... Join the Pine Acres Team!! Quality Assurance and Infection Preventionist Job...duties of Staff Nurse whenever and wherever required and on- call for emergencies. + Oversees an Infection control and… more
- Woodforest National Bank (The Woodlands, TX)
- …conformity to company policies and procedures. Additionally, the Quality Assurance Specialist II coordinates and facilitates call calibration sessions for ... center staff. Key Responsibilities: . As a Quality Assurance Specialist II, the incumbent is...Negligible amount of travel expected. Working Conditions: . Professional call center environment with extensive use of… more
- UPMC (Pittsburgh, PA)
- …in managed care, healthcare, or related fields. The Associate Vice President (AVP), Quality Assurance & Operational Integrity reports to the Senior Vice ... Assurance ; and audit management, support and facilitation teams. The AVP, Quality Assurance & Operational Integrity evaluates statistical patterns and trends… more
- ASM Research, An Accenture Federal Services Company (Bismarck, ND)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- FLACRA (Newark, NY)
- … Location:Newark, NY Employment Type:Full-Time, Exempt Schedule:Monday - Friday | On- call rotation required Department: Quality Assurance Reports To:Executive ... Vice President of Quality Assurance Newark, NY (Onsite) Full-Time... Center regulatory requirements Job Requirements: Key Responsibilities: Quality Assurance Leadership: + Develop, implement, and… more
