- Interstate Waste Services, Inc. (Teaneck, NJ)
- …or a related field required. + 2+ years of experience in a call center environment, with expertise in workforce management, ACD, IVR, and WFM systems. + 2-4 ... our small business family style culture. **Essential Job Summary:** TheCall Center Workforce Analystt is a pivotal role within a dynamic Customer Service… more
- Disabled Veteran Solutions (Erie, PA)
- …St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time | ... We are seeking a detail-oriented and analytical Workforce Management Analyst to support our call center operations. This role is critical in ensuring… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Access Center Workforce Management Analyst position is responsible for providing real-time intraday reporting and support for ... **WORK EXPERIENCE** + Three years of experience in a call center operation to include two years...years in quality assurance, process improvement, data analytics, or workforce management + Experience with Automated Call … more
- Suburban Propane (Syracuse, NY)
- **Overview** We're looking for a ** Call Center Systems Analyst ** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... contribute to data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management, on- call system, PBX/ACD,… more
- AbbVie (North Chicago, IL)
- …for the development of the capacity planning function as a key member of call center team. Create forecasts by drawing on historical, inferred, and driver-based ... compliance with applicable Corporate and Divisional Policies and procedures. + Analyzes contact center trends, including call volumes, call patterns, staff… more
- Principal Financial Group (Des Moines, IA)
- **What You'll Do** As **Contact Center Workforce (CCWF) Management Analyst ** , you'll optimize the engagement center 's workforce by developing and ... and planning assigned contact center workload schedules and respective workforce resources. + analyzing historical information about call volumes and… more
- ADP (Augusta, GA)
- …that planned FTE headcount supports the associate and client experience goals. + 2 years Call Center /Service Center experience A college degree is great but ... ADP is hiring a **Tactical Workforce Planning Analyst .** **The schedule for...and ensure forecast accuracy + Plans and monitors contact center operations and develops, monitors, and analyzes key performance… more
- JPMorgan Chase (Tampa, FL)
- …real time support for the Payments Solution Center contact centers. As a Workforce Analyst in Payments, you will be responsible for the real time monitoring ... a workforce management role + Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices + Excellent… more
- Americor (Irvine, CA)
- …multi-channel and/or global contact center operations. + Experience with Five9 Call Center or other automated dialer software preferred. + Certification in ... We are seeking a highly skilled and experienced Principal Workforce Management (WFM) Analyst to join our...not required. + Minimum 5-7 years of experience in Workforce Management within a high-volume contact center … more
- Prime Therapeutics (Indianapolis, IN)
- …work experience in data or statistical analysis in a production, call center or pharmacy environment + Experience with Workforce planning software (IEX, ... and drives every decision we make. **Job Posting Title** Senior Workforce Management Analyst - Remote in California **Job Description** The Senior Workforce… more
- USAA (Colorado Springs, CO)
- …**What sets you apart:** + Experience in insurance and/or banking sectors. + Familiarity with call center and sales workforce dynamics. + Knowledge of ... truly makes us special and impactful. **The Opportunity** As the ** Workforce Senior Analyst ** , you will champion a data-driven, capability-focused approach to… more
- Camping World (Greenville, NC)
- **Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center ... operations, forecasting contact volumes, determining staffing requirements, optimizing the workforce , and reporting on operational performance and productivity. We… more
- Albany Medical Center (Albany, NY)
- …Day (United States of America) Salary Range: $71,612.39 - $110,999.20 The Epic Analyst is responsible for building, maintaining and modifying Epic and other third ... and assess available technologies to create development specifications. The Epic Analyst evaluates the internal technical needs of the organization and recommends… more
- Stanford Health Care (Newark, CA)
- …a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact Center Platforms is ... and maintaining reporting solutions that provide actionable insights into contact center performance. This role supports operational leaders, workforce … more
- Teleperformance USA (Warren, MI)
- …other online data repository systems for specific data, experience in real time monitoring and workforce call center tools** + **Needs to be an assertive ... **Category :** ** Workforce Management** **About TP** **TP is a global,...+ **Manage daily** **reporting,** **distribution** **and data entry of call center metrics** + **Monitor** ** call… more
- Leidos (Baltimore, MD)
- …with _these key required skills_ : Experience in scripting to automate and streamline call center functions. Proven ability to support and implement call ... center services effectively. Familiarity with leading call center applications such as Amazon Connect...providing technical and analytical support to several large contact center sites. + Utilize unified Workforce Optimization… more
- Albany Medical Center (Albany, NY)
- …(United States of America) Salary Range: $71,612.39 - $110,999.20 The Information Security Analyst is a member of the information security team and works closely ... This includes defining security policies, processes and standards. The Information Security Analyst works to select and deploy technical controls to meet specific… more
- Jackson National Life Insurance Company (Nashville, TN)
- …and apply through Jobs Hub._** **Job Purpose** **The Sr. Distribution Command Center Analyst monitors and evaluates business processes, skill and transactional ... a daily, weekly, and monthly basis to assess effectiveness of sales funnel, call center activities, and other supporting business functions. + Performs real-time… more
- Insight Global (Clifton, NJ)
- Job Description The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, ... as incident escalation for all users contacting the Command Center . What you'll do * Provide customer service support...24/7 Data Centers * Participate in the weekly 24/7 on- call schedule * Provide proactive and reactive assistance to… more
- Albany Medical Center (Albany, NY)
- …States of America) Salary Range: $46,220.72 - $64,709.01 ALBANY MEDICAL CENTER Position Description: Research Coordinator-Department of Hemophilia Will be required ... to existing as well as new study opportunities ALBANY MEDICAL CENTER Position Description: Research Coordinator-Department of Hemophilia Position Summary: The… more