- Ryder System (Atlanta, GA)
- …Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **Summary** The Call Center Workforce Analyst assists in ... delivering accurate and cost-efficient contact volume forecasts, and agent workforce schedules for our call center...forecasts, and agent workforce schedules for our call center activities, both real-time and planned.… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- Life Line Screening (Cleveland, OH)
- Junior Analyst - Call Center Operations Location: Remote Job Type: Full-Time Department: Call Center Operations About Us At Life Line Screening, we ... insights that improve performance, efficiency, and customer satisfaction. Job Summary The Junior Analyst will support the call center leadership team by… more
- Carnival Cruise Line (Miami, FL)
- **JOB SUMMARY:** The Workforce Planning Tracking and Real Time Analyst is responsible for analyzing call volume, staffing levels, schedule adherence, and ... call center performance data to ensure that KPIs are being...analysis, provide the time off allowances for the contact center workforce to adjust according. Manage the… more
- Qualtrics (Provo, UT)
- …mentality + Prior experience in a workforce management function for a mid-large call center or contact center + Prior experience managing labor cost ... globe who think that's work worth doing **Account Services Workforce Planning Analyst ** **Why We Have This...Bachelor's degree or greater + 4+ years experience in workforce and/or call - center planning +… more
- UGI Corporation (Cleveland, OH)
- … activity, staffing, and customer service levels. Duties and Responsibilities: + Call Center Forecasting - Responsible for monitoring contact volumes and ... Workforce Management Analyst Location: Cleveland, OH,...Nearest Major Market:Cleveland Job Segment: Behavioral Health, Substance Abuse, Call Center , Database, SQL, Healthcare, Customer Service,… more
- First National Bank of Omaha (Omaha, NE)
- …**Responsibilities** + Administers the Workforce Management system for the call center + Develops staff schedules and corresponding staffing scenarios ... based on business needs. **Summary of the Job:** The Workforce Management Analyst administers the Workforce...within the WFM system + Conducts daily meetings with call center management to review month-to-date staffing… more
- Entergy (West Monroe, LA)
- …is critical in ensuring operational efficiency and service level performance across our call center operations. The ideal candidate will be responsible for ... **Job Title:** Workforce Management Real Time Analyst RTA...and long-term strategies for Residential/SMB Customer Journeys (including Contact Center and Meter to Cash) and track the impact… more
- Point32Health (Canton, MA)
- …to our members, partners, colleagues and communities. **Job Summary** The Sr Analyst Workforce Planning Capacity tackles complex business challenges by analyzing ... objectives and optimize resource allocation. + Collaborates with IT Call Center Technology Operations to refine ...call flow, and IVR strategies. + Adjust real-time workforce plans to ensure maximum resource utilization. + Communicates… more
- Enterprise Mobility (St. Louis, MO)
- …TEAM** Enterprise Mobility's Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information ... Services Division for Enterprise Mobility currently has an exciting opportunity** **for Workforce Management Analyst !** **ABOUT THE ROLE** The Workforce … more
- ASM Research, An Accenture Federal Services Company (Helena, MT)
- …support for everyday issues (eg, locating a plumber or automobile mechanic). The Workforce Analyst collects, analyzes, and reports metrics on Military OneSource ... workforce and workload to help the Workforce ...DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively… more
- Duke Energy (Charlotte, NC)
- …Position Summary We are seeking a customer-oriented and collaborative Sr. IT Applications Analyst to join the Transmission Control Center Solutions (TCCS) IT ... location for this role is the Charlotte Energy Control Center (ECC), but can sit at any ECC within...for critical grid operations. As a Sr. IT Applications Analyst on the TCCS team, you will: + Provide… more
- Teleperformance USA (Warren, MI)
- …may be required)** + **Information exchange with client and all their vendors in a virtual call center environment** + **Thrive as a team player in a fast paced, ... **Category :** ** Workforce Management** **About TP** **TP is a global,...proper Teleperformance Management immediately** + **WFM Experience preferred** + ** Call Center experience required** + ** Call… more
- Albany Medical Center (Albany, NY)
- …America) Salary Range: $60,367.47 - $90,551.20 The Business Systems Programmer/ Analyst is responsible for analyzing current customer operations, including ... available technologies to create development specifications. The Business Systems Programmer/ Analyst will evaluate the internal technical needs of the organization… more
- Albany Medical Center (Albany, NY)
- …(United States of America) Salary Range: $78,773.63 - $122,099.12 The Information Security Analyst is a member of the information security team and works closely ... This includes defining security policies, processes and standards. The Information Security Analyst works to select and deploy technical controls to meet specific… more
- Insight Global (Clifton, NJ)
- Job Description The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, ... as incident escalation for all users contacting the Command Center . What you'll do * Provide customer service support...24/7 Data Centers * Participate in the weekly 24/7 on- call schedule * Provide proactive and reactive assistance to… more
- JPMorgan Chase (New York, NY)
- …firm's employees and assets throughout the world. As a Building Security Operations Analyst within the Global Security team, you will be essential in overseeing the ... may require you to work evening, overnight, and/or weekend hours. On- call availability for emergencies. **Preferred qualifications, capabilities, and skills:** +… more
- Mass Markets (SD)
- …related field. + 2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team....a call center or customer service environment. + Proficiency in … more
- Clark County, NV (Las Vegas, NV)
- SENIOR ENTERPRISE SYSTEMS ANALYST Print (https://www.governmentjobs.com/careers/clarkcounty/jobs/newprint/4931637) Apply SENIOR ENTERPRISE SYSTEMS ANALYST ... (ERP) is seeking qualified candidates to apply for the Senior Enterprise Systems Analyst position. We are looking for skilled professionals with work experience in… more
- DoorDash (Phoenix, AZ)
- …staffing, contact and service level drivers, and historical data. + Assist with call center tool provisioning and near-term offline planning. We're excited about ... Analyst will become a subject matter expert on workforce planning and intraday operation fundamentals, including: real-time queue...+ You have demonstrated knowledge and understanding of key call center performance metrics such as service… more