- IT Concepts (Austin, TX)
- … support of the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM). + Ensure ... and achieve extraordinary milestones. Kentro is hiring a Major Incident Management (MIM) Support Specialist within the...and team members. Location: Onsite VA Austin Information Technology Center : 1615 Woodward St, Austin, TX 78741 Work Hours:… more
- Amazon (Seattle, WA)
- …Prime Video technologist, you'll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences ... and collaborate with remarkable people. This is a senior-level incident management role responsible for leading the incident...and developing or driving development of the tools to support this - Experience partnering with Engineering Teams -… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production, development, and test environments ... ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in...will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting… more
- Medtronic (Boston, MA)
- …thought leadership to a global team of analyst, engineers, threat hunters and incident responders. * Develop strategic roadmaps to support detection, defense, ... * Rice Creek, Minnesota * Jacksonville, Florida As the Incident Response Manager, you will serve as a key...empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance… more
- Axxum Technologies (Mclean, VA)
- …working with a customer service-oriented environment + Experience providing service desk/call center support + Knowledge of Microsoft Office suite + Experience ... Senior Incident Response Analyst Responsibilities : + Provide effective... Response Analyst Responsibilities : + Provide effective front-line support leveraging service desk ticketing system, telephone, and email… more
- Mizuho Corporate Bank (New York, NY)
- …Training, Creating documents Asset Management SNow, Computrace remote mgt, Asset tags User Support Hours of work, scheduling, prior team roles Communication ... Join the Mizuho team as an End User Trade Floor Support Analyst! In...Incident management SME; corresponding reporting, Bridge execution, and user updates. + Communications expertise for complex issues disseminated… more
- City of New York (New York, NY)
- …is recruiting for a Director of User Support to manage the FISA-OPA User Support Center , which includes both the HR/Payroll and FMS/PIP Help Desks. ... analysts and agents in the day-to-day operations of the User Support Center , performing ongoing...center efficiency and enhance customer experience. - Reviewing incident reports resulting from user programmatic problems,… more
- City of New York (New York, NY)
- …is recruiting for a Director of User Support to manage the FISA-OPA User Support Center , which includes both the HR/Payroll and FMS/PIP Help Desks. ... analysts and agents in the day-to-day operations of the User Support Center , performing ongoing...center efficiency and enhance customer experience - Review incident reports resulting from user programmatic problems,… more
- Link Solutions Inc (White Sands Missile Range, NM)
- …incentive available) The Computer User Support Specialist will support the DEVCOM Analyst Center (DAC). This role provides above baseline/Tier ... Services and Development. Link Solutions is seeking a Computer User Support Specialist (Senior-Level) to join our...by email, Microsoft Teams, tickets assigned within the ServiceNow incident tracking system, or walk-in issues. The Support… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …Yes **Job Description:** Seize your opportunity to make a personal impact as an User Support Services Manager supporting USSTRATCOM. GDIT is your place to make ... career. At GDIT, people are our differentiator. As an User Support Services Manager supporting USSTRATCOM in...+ Preferred Certifications: ITIL 4 Managing Professional or HDI Support Center Manager (HDI-SCM) or HDI Desktop… more
- Alaka'ina Foundation Family of Companies (Maui County, HI)
- …by customers within 24 hours of notification. + Remotely troubleshoot and resolve end user support tickets and work orders. If on-site repair is required, the ... Family of Companies (FOCs) is looking for an End User Specialist IV to support our government...all Remedy and RT System Trouble Tickets to include Incident Management (INC) and Change Management Requests (CRQ) within… more
- RKON (Chicago, IL)
- …Knowledge Centered Service (KCS) v6 Fundamentals certification (within 6 months) + HDI Support Center Analyst certification (within 6 months) + MS-900 Microsoft ... Analyst (Tier 1), End User Engineering About us: RKON is an ISO27001...ensure maximum possible service availability and performance. + Accepts support requests via multiple contact methods (phone, ticket (email/portal),… more
- Arvato Bertelsmann (Louisville, KY)
- …and initiatives to drive continuous process improvement. Overall Responsibilities: * Provide support to the distribution center on systems related issues. * ... Position Summary: Provide support for all distribution systems and operations and...assigned. Job Requirements: * Advanced SAP experience * Distribution Center or Manufacturing experience * Strong technology skills *… more
- Dignity Health (Phoenix, AZ)
- …Connection Center Business Analyst is responsible for the administration and support of the LiveOps Connection Center Telephony platforms (UCCE/Zoom) and ... **Daily responsibilities include managing the ticketing queue, monitoring customer incident chats, and supporting Connection Center management reporting.… more
- CACI International (Arlington, VA)
- …or support requests are implemented for optimal uptime, customer service, and support . + Draft and send incident notifications to government stakeholders and ... Technical Operations Center Service Desk Agent - Weekend Job Category:...1 services across 20+ systems and applications ensuring standardized incident response and request fulfillment against customer defined SLAs.… more
- NTT America, Inc. (Sacramento, CA)
- …to demonstrate effective team and interpersonal skills. + Experience with Data Center incident resolution, asset management, and logistics. + Critical thinking ... and thrive. **Your day at NTT DATA** The Data Center IT Infrastructure Technician supports client requests within their...desktop support services including laptop imaging, printer support , user account administration and other hardware,… more
- Albany Medical Center (Albany, NY)
- …metrics that drive overall departmental performance + Take ownership of issue and incident resolution + Provide all support actions that assist in the ... $90,551.20 The Radiology Engineering Technician provides onsite and remote support for all radiographic equipment and systems and in...betterment of the end user experience of the Albany Med community + This… more
- ADP (Alpharetta, GA)
- …critical technology leadership specifically to drive the adoption of Network as a Service in support of our Data Center and SDN. Leading Branch and Data ... **ADP is hiring a Senior Director of Data Center Network Engineering** **Locations: Roseland NJ, Alpharetta GA**...This role is also responsible for Observability, Network Analytics, Incident response management, and device estate hygiene for all… more
- Rush University Medical Center (Chicago, IL)
- … support tasks and activities in accordance with customer's schedule. * Documents said support via IS Support incident tracking system. * Order Warranty ... on the circumstances of each case. **Summary:** Provide outstanding customer support for end- user computing environment. Demonstrates a working knowledge… more
- Charles B. Wang Community Health Center (Manhattan, NY)
- …cloud platforms, telecom, and end- user computing + Ensure high availability, user support , and system reliability across all locations + Epic Implementation ... York, 10013 United States About the Organization: Charles B. Wang Community Health Center (CBWCHC) is a mission driven Federally Qualified Health Center (FQHC)… more