- University of Miami (Medley, FL)
- …. The Department of UHealth Connect has an exciting opportunity for a Call Center Quality Analyst 1 to work in Medley. The Call ... Center Quality Analyst 1 is responsible for monitoring... Center Quality Analyst 1 is responsible for monitoring call ...and clinical triage and scheduling. + Contact Center QA: Monitors agent calls for quality … more
- CalSTRS (Sacramento, CA)
- Job Posting: Contact Center Analyst State Teachers' Retirement System JC-492695 - Contact Center Analyst STAFF SERVICES ANALYST $3,861.00 - ... Contact Center Team as a Contact Center Analyst . Customer Service...consistent, complete, and timely responses to each inquiry. The Contact Center provides quality customer… more
- Stanford Health Care (Newark, CA)
- …Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for Contact Center ... developing, and maintaining reporting solutions that provide actionable insights into contact center performance. This role supports operational leaders,… more
- Stanford Health Care (Newark, CA)
- …Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate will possess a strong understanding of ... CCaaS ( Contact Center as a Service) solutions, ...the very best in diagnosis and treatment, with outstanding quality , compassion and coordination. With an unmatched track record… more
- Citigroup (Irving, TX)
- …Management Analyst is a seasoned professional role operating within the Contact Center Operations team within our Operations Technology group in Citi. ... Analyst , or TPM role. + Provide primary operational support for critical contact center applications, including live chat, chatbot platforms, and Interactive… more
- Wells Fargo (Chandler, AZ)
- **About this role:** Wells Fargo is seeking a Contact Center Technology Business Analyst (Senior Technology Business Systems Consultant) to join the ... Contact Center as a Service (CCaaS) Intelligent...internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer… more
- Stanford Health Care (Newark, CA)
- …You will use a strong understanding of system integrations, particularly in contact center and omnichannel environments, to map current and future-state ... 08 Hour (United States of America) The Business Systems Analyst for ECC Project Management Team supports cross-functional process...solver with excellent organization and prioritization skills; experience with Contact Center as a Service is a… more
- University of Washington (Seattle, WA)
- **Job Description** **Harborview Medical Center Quality Improvement** has an outstanding opportunity for a **Lead** **Clinical Quality Analyst ** **WORK ... initiatives identified by leadership **DEPARTMENT DESCRIPTION** Harborview Medical Center - Quality Improvement **PRIMARY JOB RESPONSIBILITIES**...with 3+ years of clinical experience + The Clinical Quality Analyst must also have 3 years… more
- Leidos (Baltimore, MD)
- **Description** Leidos is seeking a **Cloud Contact Center Support Specialist** to be part of the mission solution and help lead SSA's Digital Modernization ... is crucial in ensuring the smooth operation of cloud-based contact center services, driving both agent performance...ability to work under tight deadlines and produce high quality deliverables. + Demonstrated excellence in research and writing… more
- Intuit (San Diego, CA)
- …and support to customers. Join Intuit as a Staff Business Systems Analyst in Customer Success Modern Operations. Intuit's Customer Success team is transforming ... We are seeking an experienced, strategic, and collaborative Staff Business Systems Analyst to support a two-sided professional network at scale. In this critical… more
- Robert Half (Cincinnati, OH)
- JOB REQUISITION Americas Delivery Center - Financial Crimes Compliance Senior Analyst LOCATION AMERICAS DELIVERY CENTER ADDITIONAL LOCATION(S) JOB ... firm. Where We Need You The Protiviti Americas Delivery Center is seeking a Senior Analyst to...timelines and a production-based environment. + Contributing to a high- quality delivery of project requirements and service levels throughout… more
- Ochsner Health (Jefferson, LA)
- …our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at ### (select option 1) or_** ... provides behavior analytic services under the supervision of a Board Certified Behavior Analyst (BCBA). The Board Certified Assistant Behavior Analyst (BCaBA) is… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …collaborate with the Behavior Skills and Intervention Department within the center . Candidates should be comfortable guiding teams in implementing behavior support ... aligns with the university calendar. JOB DESCRIPTION: + Board Certified Behavioral Analyst (BCBA) II (Behavioral Clinical Practitioner BCPII ) in the Emory Autism… more
- Houston Methodist (Katy, TX)
- …or other workforce planning tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred + Bilingual ... At Houston Methodist, the Access Center Workforce Management Analyst position is...responsible for providing real-time intraday reporting and support for contact center operations. This position monitors call… more
- Amazon (Seattle, WA)
- …for you! AWS Data Center Capex Finance seeks a results-oriented Sr. Financial Analyst to partner with our construction teams to deliver new data center ... We support the ongoing infrastructure build-out of AWS, the worlds largest data center service provider and are looking for highly motivated, high energy people to… more
- Amazon (Seattle, WA)
- …and ultimately delight our customers. Specifically, we are looking for a Sr. Financial Analyst to join our worldwide Data Center Innovation Finance (DCIF) team. ... The DCIF team supports the Data Center Engineering team, responsible for designing and...and 3+ years of quantitative role (engineering, process re-engineering, quality assurance) experience Preferred Qualifications - MBA, or CPA… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center ** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... HealthIT Pharmacy Informatics Product Group **Job Summary:** The Principal Application Analyst is responsible for maintaining and optimizing the Epic Willow pharmacy… more
- Jackson National Life Insurance Company (Nashville, TN)
- …and apply through Jobs Hub._** **Job Purpose** **The Sr. Distribution Command Center Analyst monitors and evaluates business processes, skill and transactional ... agent adherence to ensure proper coverage; acts as a single point of contact for all schedule adjustments; fields vacation requests, adjusts staffing by soliciting… more
- City of New York (New York, NY)
- …and evaluate calls, texts, and chats to/from DOHMH's behavioral health contact center using standardized audit tools. - Analyze quality assurance data to ... including Mobile Crisis and Crisis Respite. Position Summary: The Quality Analyst will report to the Supervisor...-handling standards across contact types. - Use quality tool to rate contact center… more
- AON (Alpharetta, GA)
- …knowledge, data entry ability, and interpersonal skills to assess and deliver feedback on contact center calls. + Passion for learning and coaching + Experience ... Aon Is Looking For A Quality Assurance (Sr. Analyst ) As part of...as a Contact Center Rep (knowledge of processes, metrics, roles) + Familiarity with… more