- PharmaCord (Jeffersonville, IN)
- …patient experience. Workforce Management: Direct workforce planning, scheduling, and optimization for contact center teams, leveraging advanced WFM tools and ... an executive leader responsible for driving best-in-class operational performance across our contact center operations, including the HUB, Patient Experience … more
- The Walt Disney Company (San Antonio, TX)
- … NICE/IEX Infrastructure Manager is to supervise and optimize the workforce management ( WFM ) processes within the contact center . This includes managing ... the WFM software platform used by the contact center . This involves configuring system settings,...agent adherence and compliance. + Train contact center staff on using the WFM software… more
- Public Storage (Plano, TX)
- …forecasting, interval staffing analysis, and schedule generation to support internal and outsourced contact center operations. + Supervise and coach a team of ... expert and lead process improvements related to Workforce Management ( WFM ) systems , reporting, and best practices. +...+ Participate in and/or lead projects aimed at improving contact center efficiency, customer satisfaction, and vendor… more
- EchoStar (Englewood, CO)
- …such as Mathematics, Statistics, or Business Administration is preferred + Proven experience in a WFM or contact center analyst role, with a focus on ... data-driven solutions + Maintain data integrity and accuracy within WFM systems and reporting tools **Skills, Experience...explain complex data to non-technical stakeholders + Knowledge of contact center operations and metrics (eg, AHT,… more
- Teleperformance USA (Warren, MI)
- …main point** **of contact for shared /linked information between the Command Center , Traffic Desks and Operations** + **Responsible for all aspects of Command ... require constant communication with Supervisors, Operations Managers and** **Support Center ** **personnel.** **R** **eal time interaction with client for reciprocal… more
- VetsEZ (Washington, DC)
- We are currently looking for a Contact Center Data Manager for a 100% remote position on a large federal government contact center program. This role ... delivery and optimize staffing models by leveraging workforce management ( WFM ) tools and reporting systems . The candidate...+ Experience working with VA or other federal healthcare contact center programs. + Familiarity with federal… more
- Access Dubuque (Dubuque, IA)
- …leading enterprise-wide technology initiatives; including driving selection and rollout of large-scale contact center systems * Preferred experience with ... Director of Contact Center Operations **Colony Brands, Inc.**...* Possesses a working knowledge of Word, Excel, and forecasting/ WFM programs * Understanding the importance of confidentiality regarding… more
- Zoom (Columbus, OH)
- …with cross-functional teams* Be experienced in designing and implementing contact center solutions* Have knowledge of telephony systems and call routing ... strategies* Be familiar with CRM systems and their integration with contact center solutions* Possess excellent problem-solving abilities and attention to… more
- Stanford Health Care (Newark, CA)
- …tools (Python, R, VBA). Systems & Platforms: Work with data from contact center platforms such as Genesys, NICE inContact, Avaya, Five9, Amazon Connect, ... Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for...CISCO or similar. Integrate data from multiple sources ( WFM tools, CRM, IVR, QA platforms) to create comprehensive… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …operational efficiencies. + Manage and route contact volume using ACD systems , ensuring alignment with workforce management ( WFM ) tools. + Extract targeted ... environment, with expertise in workforce management, ACD, IVR, and WFM systems . + 2-4 years of analytics...Office Suite, SQL, and Power BI. + Familiarity with contact center forecasting, scheduling, and workforce optimization… more
- Community Health Systems (Franklin, TN)
- …Advanced Learning Center (ALC), Human Resource Services, Human Resources Information Systems (HRIS) and Payroll. Their job is to ensure synchronicity of all our ... designed. As a Solution Architect, UKG at Community Health Systems (CHS) - Shared Business Operations, you'll play a...a recognized expert in UKG Dimensions or UKG Pro WFM , especially across modules such as Timekeeper (time clock),… more
- Northwell Health (Melville, NY)
- …within critical workflows, systems , and processes directly impacting the contact center 's self-pay billing operations and the patient financial experience. ... Leadership & Vision: 1. Strategic Planning: Formulate and execute the annual contact center business plan, including the development of strategic initiatives… more
- General Dynamics Information Technology (Fairfax, VA)
- …years of hands-on experience with Genesys Cloud platform** + Deep understanding of contact center operations and quality assurance frameworks + Proven expertise ... of Genesys Cloud capabilities across an enterprise customer care center operation. This role is critical to ensuring the...in configuring and managing WFM , IVR, bots, and callback systems +… more
- Leidos (Gaithersburg, MD)
- …experience. + Develop and implement solution architecture for contact center technologies, including CCaaS, CRM systems , telephony, and related platforms. ... + Background in solution architecture with hands-on experience in contact center technologies such as CCaaS, CRM systems , and/or telephony. + Scrum… more
- System One (Washington, DC)
- …experience. * Develop and implement solution architecture for contact center technologies, including CCaaS, CRM systems , telephony, and related platforms. ... operations. * Background in solution architecture with hands-on experience in contact center technologies such as CCaaS, CRM systems , and telephony. * Scrum… more
- Motion Recruitment Partners (Pleasanton, CA)
- …of the IT Director, this position is responsible for our client's Voice Services ( Contact Center ) systems infrastructure to maintain a reliable and ... Genesys Engage, Genesys Cloud, NICE CXone, Five9, or other Contact center platforms in a contact...Microsoft O365, Teams Voice, NICE call recording software, Aspect WFM and other peripheral call center applications… more
- Chewy (Boston, MA)
- …cross-functional programs from strategy to execution + Strong technical fluency with HR systems (Workday, UKG Pro WFM preferred) and cloud-based platforms + ... **Our Opportunity:** The HR Systems & Solutions team is seeking an experienced...do:** + **SDO:** Uphold Delivery Optimization standard as a center of quality, efficiency, and reliability + Analyze processes… more
- Newegg Inc. (Diamond Bar, CA)
- …actionable insights. + Work with raw data from various systems (eg, CRM, WFM , contact center platforms) to build reports that support leadership ... teams to ensure data quality and report accuracy. + Manage cloud-based contact center technologies (Genesys Cloud, Amazon Connect), including configuration and… more
- Edward Jones (St. Louis, MO)
- …and tools for improving call center workload efficiency. 8. Proactively identify new contact center tools and WFM software to enhance and support the ... experience **Experience** + Minimum of 8 years of significant contact center and/or Edward Jones functional experience...Word, MS Excel, MS PowerPoint and/or Access and related systems + Strong verbal and written communication skills +… more
- RELX INC (Alpharetta, GA)
- …on premise and Cloud. Intranet/Integration Connectivity between all telephony platforms and Contact Center Applications, Local and Wide Area Networks (LAN/WAN) ... evidence as required. + Coordinating efforts to isolate and resolve network and contact center application related issues. Requirements + Experience in an IT… more
