- Petco (Topsham, ME)
- …appropriate solutions to meet the customer's needs.Responsible for all partner performance management in the Pet Care Center .Demonstrate and support a continuous ... implement in each individual store.Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures...Pet Care Center and at Pet Care Center -related events, and regular contact and… more
- Genmab (Berkeley Heights, NJ)
- …by providing omni-channel customer support and patient access. By leveraging workforce management , technology, and through staff retention and engagement, ... love to have you join us!Patient Access Specialist, Call Center Operations The Patient Access Specialist will be the...Patient Access Specialist will be the dedicated point of contact for prescribers, office staff members, patients and caregivers… more
- Principal Financial Group (Des Moines, IA)
- **What You'll Do** As ** Contact Center Workforce (CCWF) Management Analyst** , you'll optimize the engagement center 's workforce by developing ... will be filled with:** + forecasting and planning assigned contact center workload schedules and respective workforce resources. + analyzing historical… more
- Zoom (Springfield, IL)
- …document management tools. + Have hands-on experience managing deployment projects for contact center , workforce management , quality management , ... and internal teams, ensuring seamless project execution and high-qualityoutcomes. Experience with contact center solutions, WFM, QM, AI and virtual agent… more
- Suburban Propane (Syracuse, NY)
- …to data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management , on-call system, PBX/ACD, call ... and maintain data across our various Contact Center software applications and call management systems....Contact Center software applications and call management systems. You'll serve as the technical liaison between… more
- Capgemini (El Paso, TX)
- …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
- System One (Washington, DC)
- …cloud CCaaS platforms). * Experience in managing and optimizing contact center operations, including workforce management , quality monitoring, and ... management framework and a deep understanding of contact center technologies and operations. The ideal...center agents to maintain a skilled and effective workforce . System One, and its subsidiaries including Joule, ALTA… more
- Leidos (Gaithersburg, MD)
- …cloud CCaaS platforms). + Experience in managing and optimizing contact center operations, including workforce management , quality monitoring, and ... management framework and a deep understanding of contact center technologies and operations. The ideal...center agents to maintain a skilled and effective workforce . **Please Note:** **The program budget salary for this… more
- Public Storage (Plano, TX)
- …System Configuration and Administration: + Manage and configure contact center systems including call routing tools, workforce management ... on the New York Stock Exchange. **Job Description** The Contact Center Systems Lead is responsible for...systems. This role ensures systems such as call routing, workforce management , customer relationship management ,… more
- AbbVie (North Chicago, IL)
- …objectives. + Effectively administer the workforce management platform within the ACA contact center . + Oversees contact center agent profiles in ... workforce management platform within the AbbVie Complete Access (ACA) contact center . Responsible for the development of the capacity planning function… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Access Center Workforce Management Analyst position is responsible for providing real-time intraday reporting and support for ... contact center operations. This position monitors call...call volumes, occupancy, and schedule adherence. + Administers real-time workforce management processes. + Provides insights and… more
- Mastercard (O'Fallon, MO)
- …managed in an efficient and compliant manner. Our data includes contact center activity, workforce management metrics, training outcomes, and many other ... the online application process or during the recruitment process, please contact reasonable_###@mastercard.com and identify the type of accommodation or assistance… more
- Edward Jones (St. Louis, MO)
- …telephony integration applications, centralized call recording applications, and contact center applications including workforce management tools and ... + Verint Call Recording Quality Monitoring, Screen Capture and Workforce Management + Agile Practices + Service...and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen,… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …and route contact volume using ACD systems, ensuring alignment with workforce management (WFM) tools. + Extract targeted datasets from multiple databases ... a call center environment, with expertise in workforce management , ACD, IVR, and WFM systems....Office Suite, SQL, and Power BI. + Familiarity with contact center forecasting, scheduling, and workforce… more
- V2X (Springfield, VA)
- …located in the National Capital Region (NCR). Support includes program management , workforce and security support services, logistics, environmental and ... Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support...WSCM shall serve as the Government's first point of contact for all workforce support services requirements.… more
- Citigroup (Irving, TX)
- … Management Analyst is a seasoned professional role operating within the Contact Center Operations team within our Operations Technology group in Citi. ... and investment banking, securities brokerage, transaction services, and wealth management . As a bank with a brain and a...TPM role. + Provide primary operational support for critical contact center applications, including live chat, chatbot… more
- Arab Community Center for Economic and Social Serv (Detroit, MI)
- Workforce Development Coordinator Department: Workforce Development Location: Detroit, MI START YOUR APPLICATION ... (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3524190&source=3524190-CJB-0) Job Title: Coordinator, Workforce Development Job Status: Full-time Job Summary: Under general… more
- Leidos (Baltimore, MD)
- …for providing technical and analytical support to several large contact center sites. + Utilize unified Workforce Optimization functionality to address a ... **Description** Leidos is seeking a **Cloud Contact Center Support Specialist** to be...such as Amazon Connect and Genesys. Experience in utilizing workforce management tools to optimize staffing and… more
- Access Dubuque (Dubuque, IA)
- …within our senior leadership team. The Director will oversee a fully remote contact center workforce , managing geographically dispersed agents across ... workforce **What It Takes** We are seeking a visionary contact center leader with proven experience leading remote workforce operations at scale. The… more
- Public Storage (Plano, TX)
- …**Job Description** We are seeking a highly skilled and experienced Workforce Management Supervisor to join our dynamic call center team. The ideal candidate ... analysis, and schedule generation to support internal and outsourced contact center operations. + Supervise and coach...Provide training and support to junior analysts and call center staff on workforce management … more
