- The University of Vermont Health Network (Burlington, VT)
- The Case Management and Social Work team at UVM Medical Center is hiring for a Lead position! This position will support Throughput needs.JOB DESCRIPTIONThe ... Throughput Lead acts as a case management liaison to community and state partners to include...Throughput lead is established as the reliable point of contact for these stakeholders. In this role, the Throughput… more
- Manulife (Boston, MA)
- …work environment for everyone. **What we are looking for** + 10+ years of Contact Center Workforce Management experience. + Post-secondary education, ... building relationships of trust, fostering collaboration and promoting adaptability. The Director, Contact Center Workforce Planning and Forecasting is… more
- DriveTime (Fort Worth, TX)
- …activities, projects, and requests for data extrapolation as requested by Contact Center Leadership. + Providing workforce management solutions for the ... eligible for hire at this time._** **BridgeCrest Needs a Workforce Management Specialist** Headquartered in Tempe, Arizona,...working with all areas of the contact center to identify opportunities to apply new workforce… more
- BayCare Health System (Cotton Plant, AR)
- … center programs. + Must drive and deliver on contact center programs (ie, workforce management (forecasting, scheduling, intra-day management ), ... a related field with 2 years working in a Contact Center .** **Summary:** The Supervisor Contact...the foundational skill set of a Contact Center Supervisor, which include problem solving, time management… more
- Paylocity (Schaumburg, IL)
- …Required: + High School Diploma or Equivalent + 3 years of contact center experience analytics or workforce management . + Experience with standard WFM ... Management Analyst administers the Workforce Management (WFM) system for Paylocity's contact centers....optimal service levels to our clients. + Support multi-channel contact center operations, analyzing all inbound &… more
- NextEra Energy (Juno Beach, FL)
- …a critical role in ensuring the smooth operation of our contact center by administering workforce management , scheduling, configuring the contact ... class service. We are seeking a highly motivated and detail-oriented Operations Analyst to join our dynamic contact center team. The Operations Analyst plays… more
- State of Minnesota (St. Paul, MN)
- …members. + Vendor Relationship Management . + Designing new contact center processes or improving existing processes. + Workforce management , ... **Working Title: Senior Manager of Contact Center Operations** **Job Class: State...: Paid Family & Medical Leave / PFML - Management + **Work Shift/Work Hours** : Day Shift, 8:00am… more
- Capgemini (El Paso, TX)
- …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... plans that enhance the client and consumer experience and successful execution of Contact Center pursuits. + Contribute to overall solution and service design,… more
- Chewy (Goodyear, AZ)
- …any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or equivalent experience + ... agent utilization management , reporting, and analytics leveraging understanding of contact center operations and workforce management principles. You… more
- Travelers Insurance Company (Richardson, TX)
- …work experience in management information, finance, statistical analysis, Workforce Management , Claim or Contact Center . + Advanced knowledge of ... customer satisfaction. As the Sr. Consultant, Workforce Management , you will partner closely with the Contact... Management , you will partner closely with the Contact Center /Claim Center /Operations Management… more
- Insight Global (Richmond, VA)
- …analysis within a contact center *Proficiency in contact center software and workforce management tools *Strong analytical and problem-solving ... of service levels and site performance during the day to ensure effective management of the incoming call volume. This position is responsible for monitoring,… more
- Central Maine Medical Center (Lewiston, ME)
- …departments and provider services. In this role, the individual will have contact with patients via phone, hospital departments, practice areas, and external ... prior to service delivery. In this role, the individual will have contact with patients via phone, hospital departments, practice areas, Insurance Companies, Medical… more
- Alaska Airlines (Seattle, WA)
- …key performance indicators (KPI's). + Owns accurate forecasting of contact center volumes and required staff through workforce adjustments and soft time ... for all lines of business. + Administers the Alvaria e- Workforce Management (eWFM) and WFO system. +...A minimum of 2 years of contact center leader experience, with proven operational management … more
- Vectrus (Springfield, VA)
- Overview The Contractor shall provide a fully qualified and experienced Workforce Support Center Manager (WSCM) for this contract. The WSCM shall serve as the ... Government's first point of contact for all workforce support services requirements. This position requires a current Top Secret security clearance.… more
- The Cigna Group (Philadelphia, PA)
- …and change as this technology stack and business evolve: + Contact Center Platforms, Routing, Self-Service, Conversational AI, Workforce Management , ... experience? If so, prepare to innovate, create, and inspire. The Product Management Director (Agile Product Management Director) responsible for portfolio… more
- Vanguard (Wayne, PA)
- As a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementing, and maintaining advanced Genesys ... contact center solutions, incorporating AI to enhance... technologies, including telephony integrations, IVR, CRM integrations, and workforce management tools. + Ensure the scalability,… more
- University of Miami (Medley, FL)
- …achieve the greatest results when they are working together for a common goal. Contact Center Operations Management + Ensures Supervisors are engaged with ... Connect has an exciting opportunity for a full-time Manager, Contact Center to work in Miami, FL....leadership, clinical contacts, and intra-departmental support teams: Physician Logistics, Workforce Management & Quality Management … more
- KSA Integration LLC (Stafford County, VA)
- Contact Center Supervisor Fully Remote *...call center . Position Responsibilities: + Understand the Workforce Management process and serve as a ... of Labor "Hire Vets" Platinum Medallion Award. Position Overview:The Contact Center Supervisor is responsible for overseeing...serve as a liaison between the CSRs and the Workforce Management team, handling change requests and… more
- altafiber (OH)
- **Position** : Contact Center Business Consultant **Location** : Ohio, OH **Job Purpose** **:** The Contact Center Business Consultant will meet with ... customers to assist with analyzing data and implementing business, contact center processes that elevate their unique...a wide array of configurations and customer environments, including Workforce Management Solutions, Power BI, etc.. +… more
- Mass Markets (Mesilla, NM)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... POSITION OVERVIEW EXPERIENCED CALL CENTER CONTACT TRACING SUPERVISOR SUPPORTING THE...of accountability, continuous improvement, and personal excellence + Directs workforce management activities and sets performance goals… more
