- GRAIL (Menlo Park, CA)
- …technology, and healthcare companies. For more information, please visit grail.com . The Customer Experience ( CX ) Architect is committed to ... of, and delivery of, customer experiences. **The CX Architect is a:** + ** Customer Experience Professional:** Proficient in using a variety of CX… more
- NuAxis Innovations (Vienna, VA)
- …(Min-Max) **$150,000** **We are a federal IT company on a mission to make customer experience ( CX ) the center of every government solution.** **Technology ... + Professional certifications: **AWS Solutions Architect , Azure Solutions Architect Expert, PMP, APMP** . + Experience with **Infrastructure-as-Code… more
- Endo International (Malvern, PA)
- …strategy and implementation of digital marketing** solutions that will improve the consumer experience ( CX ) via paid, earned, and owned media. + Support the ... + Uses strong analytical ability to define, track, and analyze end-to-end consumer experience across multiple channels and customer touch points to convert… more
- CyrusOne (San Antonio, TX)
- …Project Development teams with utility coordination efforts. + Participate in Owner- Architect -Contractor (OAC) meetings, as well as Low Voltage (LV) and ... reports. + Oversee engineers, subcontractors and vendors during pre-construction, commissioning ( Cx ), and project closeout phases. **Qualifications:** + 7+ years of … more
- Levi, Ray & Shoup, Inc. (Fort Worth, TX)
- …matter experts, they will ensure timely, business-ready product releases. Utilizing customer understanding and proven technologies, the Product Manager will identify ... the Product Manager will define and continuously monitor product and client experience metrics to ensure value capture. Supporting sales and marketing, they will… more
- Mastercard (O'Fallon, MO)
- …greatest potential._ **Title and Summary** Principal Solution Architect - GCD&C CX Technology Overview Mastercard Global Customer Delivery and Care (GCD&C) ... is the B2B and B2C customer support apparatus. We are an innovative and ambitious...relentless focus on our customers. As a Principal Solution Architect at Mastercard, you are expected to perform the… more
- Cognizant (Bridgewater, NJ)
- …Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect . . Apply a thorough understanding of the Genesys Framework ... (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect . . Delivery credentials for Self-Service and Analytics solutions… more
- Walmart (Bentonville, AR)
- …detail-oriented skills to deliver a frictionless and engaging experience to the Walmart customer . As the Senior Manager of CX Strategy, you will architect ... **Position Summary ** **What you'll do ** Senior Manager, Customer Experience Strategy, LocalFinds What you'll do...experience . Minimum qualifications + 8+ years in e-commerce CX , product strategy or consulting, including 3+ years leading… more
- Wolters Kluwer (Philadelphia, PA)
- **Senior CX /UX Designer - Hybrid TX R0050760 | DXG | UX/ CX COE - Wolters Kluwer US, Inc.** Job Description As a **Senior CX /UX Designer** , you will take on ... together in the closest office within 50 miles to experience the value of connecting with colleagues. You will...with colleagues. You will report to the [ **Lead CX /UX Designer** ], and work under the leadership of… more
- JPMorgan Chase (Jersey City, NJ)
- …collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. As the CX Technologist Lead within the ... As a Product Associate, CX Technologist in Merchant Services Commercialization, you are...are responsible for acting as the voice of the customer and developing profitable products that provide customer… more
- Amazon (Chicago, IL)
- …help us maintain excellence as we scale. About the team The AWS Marketing Customer Experience Engineering ( CX Engineering) team builds and manages front-end ... partners to develop comprehensive testing strategies that balance automation, performance, and user experience validation. As a QAE in the CX Engineering team,… more
- Cognizant (Bridgewater, NJ)
- … experience platforms. + Deep technical expertise in the Google Cloud Customer Experience stack, including Dialogflow CX , Agent Assist, Contact Center ... at the convergence of AI, cloud infrastructure, contact center technology, and customer experience innovation. **Work Model** We strive to provide flexibility… more
- Cognizant (Amarillo, TX)
- …and implementation of SAP ISU including S4HANA *Have strong pre-sales and delivery experience working as an architect or SME in utilities industry *standards. ... PRE-SALES SOLUTION ARCHITECT UTILITIES INDUSTRY ABOUT US Cognizant is one...SAP ISU modules including Billing, FICA, DM, MPM and Customer Service. *Integration experience between SAP ISU,… more
- Amazon (Arlington, VA)
- …we ensure solutions support business growth, faster content launches, and enhanced customer experience . Basic Qualifications - 8+ years of specific technology ... lowest costs? If so, you would be the right person for the Senior Solutions Architect role on the Prime Video Sports Operations team, leading the expansion of Live… more
- Cognizant (Carson City, NV)
- …the Role** We are seeking an Engagement Delivery Partner to join our CX /CRM Team supporting our Retail/CPG industry team! As an Engagement Delivery Partner, you ... Focused on growing our client base, this role supports the entire customer lifecycle - from pre-sales solutioning through post-go-live adoption and expansion. You… more
- Amazon (Arlington, VA)
- …product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their ... Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work...roadmap. Our team is at its best when a customer is thinking big and needs specialized experience… more
- Amazon (Bellevue, WA)
- …goals - Captain team communications and oversee releases About the team The Amazon Delivery's Customer Experience team (ADX CX ) team is a diverse group of ... efforts and share knowledge across an organization? Amazon Delivery's Customer Experiences team (ADX CX ) is seeking...) is seeking a Senior Design Program Manager to architect the operational backbone that enables our design teams… more
- Cognizant (Bridgewater, NJ)
- …make an impact by designing and implementing intuitive self-service solutions that enhance customer experience and reduce the need for live assistance. You will ... be a valued member of the Customer Experience Technology team and work collaboratively...applications (SMS, Email, Chat, Voice Bot) using Genesys Cloud CX Architect Bot Flows. . Deliver speech-based… more
- Capgemini (New York, NY)
- …5 to 9 years of experience in Genesys application development. + Strong hands-on experience with Genesys Cloud CX Architect . + Proven track record in ... including Chat, SMS, Email, and Bots using Genesys Cloud CX Architect . + Develop and integrate third-party...Agent Copilot. + Utilize Genesys AI features to enhance customer experience and automation. + Ensure robust… more
- Coinbase (Charlotte, NC)
- …validate assumptions, and support data-driven decision-making. * * Experience in CX and Compliance analytics: *You've partnered with customer support and ... data solutions that improve operations, ensure regulatory accuracy, and enhance the customer experience . *Pay Transparency Notice:* Depending on your work… more
