- Travelers Insurance Company (St. Paul, MN)
- … working with financial linkage models and Bayesian models is a plus. + Familiarity with customer experience domain and survey data is a plus. **What is a Must ... complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our… more
- Mastercard (O'Fallon, MO)
- …realize their greatest potential._ **Title and Summary** Principal Solution Architect - GCC CX Technology Overview Mastercard Global Customer Care (GCC) is the ... an innovative and ambitious solutions team focusing on delivering memorable customer experiences through self-service & automated solutions across multiple channels.… more
- NTT America, Inc. (New York, NY)
- …problem resolution within all levels of an organization and across organizations * Experience selling outcome-based work with teams vs. staff augmentation * ... are currently seeking a Digital Solutions Sales Executive - UX/ CX BFSI (US Remote) to join our team in...leverages their deep industry knowledge and expertise to understand customer needs and apply consultative selling techniques to lead… more
- Enterprise Mobility (St. Louis, MO)
- …This role supports the operational integrity and continuous improvement of hosted customer experience platforms. We offer a robust **Benefits Package** ... Technical Support Helpdesks. This team consists of over 4,000 customer service professionals, support staff and management...ACD, call routing, and voice bot solutions to enhance customer experience . + Monitor and maintain the… more
- Amazon (San Francisco, CA)
- …first line of support when it comes to identifying issues that can impact the customer experience , and this role will ensure we are meeting our commitments to ... Description At eero we pride ourselves in providing every customer a world class experience .Our mission is...upon as an SME for our products. You'll mentor CX Agents, while working alongside them on customer… more
- Context Travel (Philadelphia, PA)
- …area SCHEDULE : Monday-Friday, 9am-5pm Eastern Time SALARY: Commensurate with experience JOB DESCRIPTION Context's Delivery team ensures the seamless execution of ... to the full client journey: from pre-booking trip planning and experience selection, to post-booking adjustments, on-the-ground support, and ensuring post-trip… more
- Intuit (Atlanta, GA)
- **Overview** Intuit is seeking a passionate, experienced and highly skilled Staff Experience Service Strategy Leader to play a pivotal role in Customer ... experience for IES customers. This is a unique opportunity to leverage customer experience as a strategic advantage, ensuring a seamless journey that not… more
- Intuit (Tucson, AZ)
- **Overview** Join our Customer Success organization as a Customer Experience professional, leading a portfolio of external partners responsible for ... Business customers. **What you'll bring** + 7+ years of experience leading customer success delivery and vendor/BPO...Equivalent work experience will be considered. + Experience with contact center platforms and CX … more
- Intuit (San Francisco, CA)
- **Overview** We're looking for a skilled and passionate Customer Experience Professional to elevate the QuickBooks Live Expert Assisted experience . You'll ... ** Experience & Industry Expertise** 6-8 years of experience in customer experience strategy,...meet critical outcomes. **Leverage Analytics and Insights to Improve CX and Efficiency -** Analyze customer feedback… more
- Coast Guard Community Services Command (Chesapeake, VA)
- … Manager Salary: Negotiable Who May Apply: All Sources Location: Chesapeake, VA - Headquarters Customer Experience Manager - Lead CX Strategy, CRM, & Loyalty ... Programs for CGX's Enterprise Growth DUTIES : The Customer Experience Manager leads and manages CGX's...customer -focused initiatives with business objectives. The role oversees customer service, loyalty and CRM staff , establishes… more
- Santander US (Boston, MA)
- …Operations, and Customer Care. + Advocate for investments that improve experience across both digital properties and frontline staff interactions. + ... Associate, Customer Experience & Omnichannel Growth, Boston,...thinking skills; experience working with journey analytics, customer feedback platforms, and CX dashboards. +… more
- Amazon (Irvine, CA)
- …community experience - Be an important contributor to the Customer Experience operations and will report to CX leadership Perks - Medical, Dental, Vision ... of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective… more
- Intuit (San Diego, CA)
- … customer experience investments and operational priorities. + Collaborate across Customer Success, CX , and Expert Network teams to align on shared goals ... Success, Scaling Assisted Services Data Science Team as a Staff Data Scientist and be at the forefront of...a growth-oriented mindset. **How you will lead** **Elevate End-to-End Customer Experience Through Data** + Define and… more
- Mass Markets (TX)
- …call center footprint and operations that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital… more
- Coinbase (Charlotte, NC)
- …autonomy and accountability, we expect you to have the following skills: * * Customer Support Data Experience : *Familiarity with data elements and processes ... and alignment. Attendance is expected and fully supported. The CX Analytics Engineering team bridges the gap between data...supporting successful Customer Support initiatives, including employee performance monitoring, workforce/staffing inputs,… more
- Mass Markets (FL)
- …call center footprint and operations that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and ... oversee multi-site performance across domestic and international markets, champion innovation in customer experience ( CX ), and empower high-performing teams… more
- Intuit (San Diego, CA)
- …Collaboration + Act as a hub between data, product, engineering, and customer experience teams, managing cross-functional alignment, dependency mapping, and ... **Overview** As a Senior Staff Data Scientist within Intuit's ICS Data Science...Customer Success, Data Science, Engineering, Product Management, Analytics, CX , and Business Operations teams to identify impactful opportunities,… more
- Intuit (San Diego, CA)
- …a dynamic team at the intersection of learning innovation, product leadership, and customer experience , focused on creating educational experiences that are easy ... . **What We're Looking For** + 5+ years of experience in customer experience , learning...future partner needs and preferences. + Leverages research on CX practices to benchmark against current performance and identify… more
- Mass Markets (Killeen, TX)
- …call center footprint and operations that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and ... country to resolve support issues and ensure a best-in-class customer experience . You will need to be...needs, and resolve customer issues + Escalate customer issues to the appropriate staff and… more
- Mass Markets (Savannah, GA)
- …call center footprint and operations that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital… more