- Cognizant (Cambridge, MA)
- **Description - External** We are seeking a proactive and detail-oriented Deskside Services Level 2 Technician to manage and support IT operations within ... basic network connectivity (LAN), Wi-Fi, video conferencing (Tandberg), printer, and voice services at the site. **End-User & Device Support** + Provide advanced… more
- Whidbey General Hospital (Coupeville, WA)
- TEMPORARY POSITION: Estimated End Date 2 /28/2026 JOB SUMMARY The Deskside Support Technician I / II deploys hardware and software for IT such as desktops, ... ( deskside ) to address needs as required. The Deskside Support positions provide exceptional customer service ...the technical implications of business decisions and requests. + 1- 2 years' experience delivering excellent customer service … more
- CompuCom (Centralia, MO)
- …ability and excellent customer service . **Duties and Responsibilities** **:** + Provide Level 2 deskside support for desktops, laptops, printers, and ... reemployment assistance. Our client is currently seeking a qualified ** Level 2 Technician** to join their team...and security standards **Skills and Qualifications** **:** + Minimum 2 to 3+ years of deskside or… more
- Epsilon, Inc (Arlington, VA)
- …equipped and onboarded. + Ensure service delivery adheres to established service level agreements (SLAs) and performance metrics. + Perform routine audits ... not consider candidates for this position who do not meet the aforementioned conditions. + 1- 2 years of experience in a deskside or technical support role with… more
- Center For Health Information And Analysis (Boston, MA)
- …required experience. NAGE Unit 6: Customer Service & End User Support Level II; Deskside Support Specialist Salary is commensurate with experience Salary ... in our healthcare system. By joining CHIA as the Deskside Support Engineer, you'll become emersed into one of...Range: Level 2 $77,290.20 - 116,401.48 An Equal… more
- Centre Technologies (Houston, TX)
- …written/verbal communication skills + Must be a team player with outstanding customer service skills + Entry of time sheets, expense reports and documentation on or ... policies. + Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.… more
- CompuCom (Syracuse, NY)
- …career guidance and reemployment assistance. Our client is currently seeking a qualified ** Level 2 Support Technician** to join their team **onsite** in ... and after-hours.** **Duties and Responsibilities** **:** + Deliver a deskside service to the client for support...is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well… more
- SAIC (Washington, DC)
- …MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. + Escalates complex problems to upper- level deskside engineers. + Must have a broad base of support and ... **Description** IT Support Specialist - Senior + Provides Tier 2 and Tier 3 deskside end user...that were unable to be remediated by junior and mid- level engineers. + Updates status of queued service… more
- University of Pennsylvania (Philadelphia, PA)
- …the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn's numerous Schools and Centers build their unique tools ... IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive… more
- NANA Regional Corporation (Alexandria, VA)
- …a timely and effective manner. + Develop and manage escalation procedures to ensure service level agreements (SLAs) are met. + Document, track, and monitor ... Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government....equivalent work experience. + 9+ years of experience in service desk operations, call center, and deskside … more
- Leidos (Alexandria, VA)
- …problems and resolutions. This role is responsible for interacting with customers to handle service inquiries and problems in a Tier 2 role. Duties include ... oriented and familiar with utilizing Microsoft tools and software in addition to IT Service Management software such as Service Now or Remedy. This person should… more
- General Dynamics Information Technology (Washington, DC)
- …**Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Information Technology (IT) Support,Problem ... TECHNICIAN WILL MAKE AN IMPACT: + Providing a high level of technical support and service to...provide a great customer experience. + Delivering excellent customer service via phone, chat, email, tickets and deskside… more
- Unbridled (Denver, CO)
- …customers across several industries including creative/media, event production, hospitality, B2B services , and finance. We're born out of a hospitality company, and ... the IT infrastructure of our customers. Duties will include remote and deskside end user support, basic administration of Microsoft 365 environments, basic network… more
- Robert Half Technology (Madison, WI)
- …Address deskside support needs and assist with IT service tickets, including Level 1 and light Level 2 tasks. * Perform hardware replacements, ... ensure compliance with organizational standards. Requirements * At least 2 years of experience in desktop and device support,...such as SCCM and Office 365. * Strong customer service skills with at least 1 year of experience… more
- CGI Technologies and Solutions, Inc. (Alexandria, VA)
- …. Provide customer and client support on all matters related to technology services including deskside support and in-depth analysis of specified ERP/financial, ... Technology, related field, or equivalent experience. . Up to 2 years of experience as a Systems Analyst, or...range includes various factors not limited to skill set, level , experience, relevant training, and licensure and certifications. To… more
- Woodforest National Bank (The Woodlands, TX)
- …country! The Technology Support Technician I is responsible for providing first level support of user maintenance requests and technical issues associated with ... and prioritize incoming telephone, voicemail, email, ServiceNow requests and some deskside support for assistance from users experiencing technical problems. *… more