- Home Depot (Atlanta, GA)
- …analytics and insights for all initiatives as well as operational business intelligence and KPI reporting for contact center operations. **Key Responsibilities:** + ... and performance management. **Direct Manager/Direct Reports:** + This position reports to Director Strategy and Workforce. + This position has 5 direct reports.… more
- MSC Industrial Supply Co. (Southfield, MI)
- …Fernley NV, Southfield MI, Davidson NC, OR Melville NY** **BRIEF POSITION SUMMARY:** The Director of Customer Intelligence is responsible for leading the ... and trends into actionable recommendations for the SVP, Customer Experience, Director of Strategic Implementation CX , Value Stream Owners and Executive team.… more
- UKG (Raleigh, NC)
- …About the Role We are seeking a strategic, data-driven leader to serve as the Director of Customer Experience Intelligence (CXI). This role will be ... This is a high-impact role that sits at the intersection of customer intelligence , experience design, and strategic growth. Key Responsibilities Operationalize… more
- Concentrix (Topeka, KS)
- Job Title: Director , Account Management Job Description Director , Account Management, Mobility Sector We're Concentrix. The intelligent transformation partner - ... solution-focused, tech-powered, intelligence -fueled. As a global technology and services leader, we...for:** + Understanding the digital transformation landscape. + Understanding CX technical solutions and the value it creates for… more
- DoorDash (San Francisco, CA)
- …into the Director of Trust, Safety & Integrity within the Customer Experience and Fraud organization. You're excited about this opportunity because you will ... in industry-leading fraud defenses to ensure a safe, seamless experience for every customer , Dasher, and merchant. At the core of this work is our commitment… more
- The Hertz Corporation (Phoenix, AZ)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... In this role, you will serve as the primary CX partner to cross-functional leaders in Customer ...at a strategic level, often interfacing with VP- and Director -level leaders, while also engaging directly with frontline leadership… more
- Coinbase (Des Moines, IA)
- …to deliver seamless customer and agent experiences. * Partner with Product and CX to use metrics, customer feedback, and voice-of- customer insights to ... * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for building, buying… more
