- Capital One (Mclean, VA)
- Sr. Business Director , Customer Experience Strategy The Senior Business Director for Customer Experience Strategy will lead a team of ~17 ... Servicing 2) Call Center Strategy & Analytics and 3) Customer Experience Measurement across all Retail Banking...worked. McLean, VA: $264,300 - $301,700 for Sr Business Director Candidates hired to work in other locations will… more
- Compass Group, North America (New Hyde Park, NY)
- …Come for the job, stay for the career. We are Canteen. **Job Summary** ** Director , Customer Experience ** **Location:** NY, CT, NJ Markets **Reports to:** ... Senior Leadership The Director , Customer Experience plays a critical role within Coffee Distributing Company's (CDC) Account Management Team, leading… more
- Mastercard (O'Fallon, MO)
- …people, businesses and governments realize their greatest potential._ **Title and Summary** Director , Customer Experience & Engagement (GBSC AskPeople ... operational excellence with a vision of what's next. Our Customer Experience functions, including AskPeople Services, play...role is pivotal in shaping the future of employee experience and inquiry management at Mastercard. The Director… more
- Fortive Corporation (Pittsburgh, PA)
- …treating people fairly and with dignity. We are seeking an experienced and dynamic Sr. Director , Customer Experience to lead our customer -facing ... 8. Establish and monitor key performance indicators (KPIs) for the customer experience teams, ensuring high standards of service delivery. 9. ** Customer… more
- UKG (Raleigh, NC)
- …About the Role We are seeking a strategic, data-driven leader to serve as the Director of Customer Experience Intelligence (CXI). This role will be ... driving digital engagement, AI-driven personalization, or automation programs that improve customer experience and retention. + History of applying intelligence… more
- Maersk (Florham Park, NJ)
- Client Director - Integrated Customer Experience **Opportunity** **Are You Ready to Navigate the Future of Global Trade?** Maersk is a global leader in ... programs recognized worldwide. **About the role:** Managing the global customer experience for one of Maersk's largest...Director collaborates with the network of Program Managers, Customer Experience Partners and Global Service Center… more
- Robert Half Finance & Accounting (West Chester, PA)
- Description Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience , customer service, ... customer success and leadership. As the Director of Customer Experience , you will oversee the proper operations of the customer service department and… more
- SCI Shared Resources, LLC (Houston, TX)
- …our associates. Consider the possibilities of joining a Great Place to Work! The Director , Customer Experience is responsible for implementing and optimizing ... by translating customer insights into actionable initiatives. The Director , Customer Experience partners closely with product, UX/UI, marketing, and… more
- Capital One (Mclean, VA)
- Sr Director , Product Management - Customer Experience Foundations Product Management at Capital One is a booming, vibrant craft that requires reimagining the ... our industry. **About the Team** **The mission of the Customer Experience Foundations (CXF) team is to...associated governance routines, to measure and manage our digital experience over time** **As Sr Director on… more
- Danaher Corporation (Brea, CA)
- …Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Director , CRM and Customer Experience ... SOx compliance, and streamline web operations to improve OTD metrics and customer experience . + Provide technical/functional leadership and oversight to members… more
- Walmart (Bentonville, AR)
- **Position Summary ** The Sr. Director , Operations - Omni Returns, Customer Experience is a visionary leader responsible for driving the strategic ... design and implementation of returns programs and policies, ensuring best-in-class customer experience while reducing return-related costs. + Collaborate with… more
- Intuit (San Diego, CA)
- …Assisted Services Growth team, you will be responsible for building and leading the customer experience practice to drive innovation in the way we attract and ... our vision through customer and expert measures focused on growth, customer experience and scalability. + Stay on top of industry leading trends This… more
- Staples (Framingham, MA)
- The **_Director, Digital Customer Experience (Digital CX)_** leads a team of desk leads and associates responsible for shaping and executing the Omni shopping ... customer loyalty. This role combines the art of customer experience - understanding behaviors, anticipating needs,...experience . As a senior leader within the Digital Experience organization, the Director drives prioritization and… more
- Cintas (Mason, OH)
- …cross-functional collaboration to create best-in-class user experiences. Reporting to the Senior Director of Digital Customer Experience , you'll shape the ... **Requisition Number:** 206766 **Job Description** Cintas is seeking a Director of Digital Design to lead design efforts and...Design to lead design efforts and standards for Cintas' customer experience . In this role, you will… more
- MSC Industrial Supply Co. (Southfield, MI)
- …turning research, data, and trends into actionable recommendations for the SVP, Customer Experience , Director of Strategic Implementation CX, Value ... leadership's strategic decisions. + Present findings and foresight-driven perspectives to SVP, Customer Experience and senior stakeholders + Build and manage a… more
- ServiceNow, Inc. (Santa Clara, CA)
- …get-go. Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/ ** Customer & Partner Experience team:** This position ... within Customer & Partner Experience is responsible for designing the ServiceNow digital experiences...of their ServiceNow solutions. The team collaborates to drive customer value and success through AI-native and self-serve digital… more
- Mastercard (New York, NY)
- …for all. Overview The Mastercard, Dynamic Yield Sales team is looking for a Sales Director to drive our customer experience strategy forward by consistently ... innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical,… more
- C&S Wholesale Grocers, Inc. (Baldwin, FL)
- …and adherence to standard operating procedures. The role reports to the Sr. Director , Customer Experience , and contributes to cross-functional teams in ... works to help feed local families, neighbors, and communities. As a Customer Experience Manager, you will own the business relationship with customers in the… more
- Comcast (Philadelphia, PA)
- …media and continuous news cycles. The role will report to the Executive Director of Customer Experience . **Job Description** **Core Responsibilities** + ... initiatives, and regularly engaging with media and influencers to establish Comcast's customer experience leadership position. In addition, this role includes… more
- Intuit (Mountain View, CA)
- …pursuing opportunities for revenue expansion. **Qualifications** This position will report to the Director of Customer Experience - High-Value & Partner ... most innovative places to work year upon year. As Group Manager of Intuit's Customer Experience team, you will be responsible for driving the development of the … more