- Aequor (Devers, TX)
- …business processes and acumen for successful ERP implementation. Consulting and Escalation Support: Act as the SAP Procurement and ASL Champion, providing ... consulting and escalation support. Leadership and Guidance: Provide leadership and guidance to the Project Team and cross-functional stakeholders to ensure accurate… more
- Merck & Co. (Rahway, NJ)
- …arms within the business.-- - - The Program Clinical Supplies Project Manager (Program CSPM) serves as the primary program-level GCS point of contact ... activities in addition to serving in a lead role for clinical supply issue escalation within their program(s) (and subsequent manage thereof) to GCS Leadership . - -… more
- Merck & Co. (North Wales, PA)
- …planning, development, and execution elements (eg operational reviews, issue escalation /mitigations, presentations at Sr Management meetings, program level cross ... functional meetings and governance). Responsible for facilitating and collaborating with key internal/external stakeholders (study team, subsidiary country teams, vendors, committees, etc.) in support of clinical trial objectives.Liaises with partners,… more
- Daiichi Sankyo, Inc. (Bernards, NJ)
- …utilize resources and prioritize assignments. Contribute to management and escalation of issues for resolution.Coordinate vendor assessments and make recommendations ... on vendor partners. Manage the coordination of PV participation in due diligence for acquisitions and divestments.Assist with negotiation and transfer of PV Business in case of Product Divestment. Collaborate with DSI audit groups to ensure comprehensive… more
- Twist BioScience (South San Francisco, CA)
- Staff Program Manager (Hybrid in South San Francisco, Portland, OR or Carlsbad, CA) Twist Bioscience is at an exciting phase of growth in business. The Program ... Management Office (PMO) is seeking an experienced, highly-motivated program manager to enable the tremendous growth of Twist's Next Generation DNA synthesis… more
- Merck & Co. (Durham, NC)
- …our Manufacturing Division (Associate Director).-This role serves as a Virtual Plant Manager - responsible for leading a cross-functional team in oversight of our ... Supply Agreement (MSA). Dispute and Issue Resolution (with appropriate escalation as required). Resolve Technical Issues (Investigations, CAPAs, Process… more
- Confluent (Albany, NY)
- …One Team. One Data Streaming Platform. **About the Role:** We are seeking an Escalation Manager to join our Global Technical Support organization at Confluent. ... covering the US West PT shift. The position is remote. As an Escalation Manager , you will be responsible for supporting customers who use Confluent's cloud and… more
- ServiceNow, Inc. (Santa Clara, CA)
- …get to do in this role ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction ... and personalized service during account level escalation . The Account Escalation Manager establishes a trusted short-term advisor relationship that ensures… more
- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... high-level consumer issues, and ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a Consumer Relations… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …providing customer escalation management support to Customer Experience teams. The Escalation Manager will act as a liaison and coordinate internal efforts ... issues that have a significant impact on our customer's business. The Escalation Manager will also be responsible for monitoring dashboards and metrics for… more
- BrightSpring Health Services (Louisville, KY)
- Our Company BrightSpring Health Services Overview The Incident Escalation Manager oversees the Manager on Duty (MOD) team that manages the lifecycle of all ... appropriate incident priority when engaging IT support teams. The Incident Escalation Manager will also be responsible for partnering with Change Management for… more
- M. C. Dean (San Jose, CA)
- …in a lab/pre-deployment setting. + Available for 24/7 on-call support as an escalation manager during assigned shifts. + Managing daily operations with the ... world for the better. We are seeking a **Project Manager - High End Residential Security & Technology Solutions**...Responsibilities MC Dean San Jose is looking for Project Manager - High End Residential Security & Technology Solutions… more
- The Hertz Corporation (Chicago, IL)
- …to ITSM's Change, Incident and Problem Management processes + Provide on-call manager escalation support for production incidents and incidents during business ... SDL will be the first point of contact for escalation /resolution of client issues and lead incidents until resolution....11g, 12c and 19c + Experience with Oracle Enterprise Manager (OEM) + 5+ years with SQL*Server experience +… more
- Stanford Health Care (Palo Alto, CA)
- …and that paperwork is forwarded to. + Lease Administration. Has oversight of Landlord-Property Manager relationship for the purposes of escalation to region. + ... Level 1 Trauma and Academic Medical Center. The Facility Manager II performs routine risk assessments, ensures maintenance of...to scope of the contract. Acts as point of escalation in managing emergency events. + Assists in the… more
- Citigroup (New York, NY)
- … Manager will maintain relationships with vendors and act as a point of escalation . The MSDA Manager is responsible for program analytics related to the ... _Mobility Design & Solutions (MDS) Manager facilitate and maintain the relationships between the...employees than others. + Problem resolution, acting as the escalation point for any issues and/or concerns raised by… more
- Zayo (Atlanta, GA)
- … provides oversight of local break fix teams and on call rotational escalation support. The OSP Manager also provides management, assistance, training and ... oversight of local break fix teams and on call rotational escalation support. The OSP Manager will be required to provide management, assistance, training and… more
- Cambridge International Systems Inc (Omaha, NE)
- …cabling, etc. + Provide basic troubleshooting skills to resolve problems. Act as escalation manager liaison between operations and support elements for rapid ... systems pertinent to the position. DESIRED QUALIFICATIONS + Act as escalation manager liaison between operations and support elements for rapid restoration… more
- Baptist Memorial (Memphis, TN)
- …appeal. The specialist follows the account throughout the entire appeal process and determines if escalation to manager or payer is next step to get a favorable ... complete level of care downgrades for billing/clinical purposes, identifying further escalation options, participate in clinical meetings, reach out to payer… more
- Southern Company (Ball Ground, GA)
- …the customer. The Team Lead shall work closely with the Sr. Customer Service Manager on escalation to effectively manage the customer's expectations as well as ... promoting growth with the CSM staff; (vii) serve as first line of escalation for customers managed by Level I staff. Minimum Qualifications: (Education, Experience,… more
- Stryker (Mahwah, NJ)
- …Build and deliver targeted training, practical frameworks, conversation guides, and escalation protocols to strengthen manager capability in addressing ... you will do** We are looking for a strategic and experienced Senior Manager , Performance Management to lead and evolve our performance consultation strategy across… more
